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Quizzes are so much more engaging and the valuable feedback it provides through the Reactions feature is really impressive.”",[3449],{"start":3450,"end":3451,"type":1335},48,256,{"type":157,"text":1461,"spans":3453},[],{"type":157,"text":3455,"spans":3456},"With 360Learning’s user-friendly face and intuitive authoring tool, Veedu is also able to expedite the content creation process massively.",[],"RichText$17d6810f-2efa-4917-9f4a-e04a2fdbd353",{"variation":150,"version":151,"items":3459,"primary":3461,"id":3508,"slice_type":310,"slice_label":52},[3460],{},{"text":3462},[3463,3466,3469,3471,3476,3481,3484,3489,3496,3500],{"type":292,"text":3464,"spans":3465},"Results",[],{"type":453,"text":3467,"spans":3468},"A stronger learning culture supported by stellar onboarding experiences and continuous employee development",[],{"type":157,"text":1461,"spans":3470},[],{"type":157,"text":3472,"spans":3473},"“360Learning allows us to provide a consistent and standardized onboarding experience for all our employees, as well as improving ramp up time in their new role,” says Catalina. ",[3474],{"start":56,"end":3475,"type":1335},162,{"type":157,"text":3477,"spans":3478},"Using 360Learning, Mangopay not only empowers new and existing employees to step into new roles and learn new skills, but to also become true partners in the learning process. Every employee can express their learning needs in real-time, and subject-matter experts can autonomously use the authoring tool to create hyper-relevant training in minutes. ",[3479],{"start":3480,"end":81,"type":1335},130,{"type":157,"text":3482,"spans":3483},"It’s easier than ever for their new hires to ask questions and get answers via direct discussions with course authors, all within the platform's interactive forum. 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The team recognizes that it must nurture that growth with learning and development opportunities to retain employees. “Things are always changing,” says Lala Edwards, Head of Global L&D. “We need to remain agile and have access to learning when and where we need it.”",[3676,3679],{"start":3677,"end":3678,"type":1335},179,209,{"start":3680,"end":3681,"type":1335},247,328,{"type":157,"text":1461,"spans":3683},[],{"type":157,"text":3685,"spans":3686},"Swapcard’s goal is to empower teams and individuals to take their development into their own hands. “Curiosity is one of our biggest values at Swapcard,” says Rafaelle Stavisky, People and Workplace Experience Manager. “Every employee has a learning budget and we aim to reward and recognize employees who actively develop themselves.”",[],{"type":157,"text":1461,"spans":3688},[],{"type":157,"text":3690,"spans":3691},"The team advocates for employees to be autonomous in diagnosing their own learning needs and attaining knowledge from in-house experts to help fill skill gaps, while leaning on managers for support. \n\nBut for this decentralized learning approach to work, Swapcard knew they needed to standardize their processes and make it easy for people to learn from and teach each other. The team faced three main challenges with their previous learning solution:",[3692],{"start":952,"end":3693,"type":1335},376,"RichText$df53cce6-581e-4ce1-b24f-aba81983c50d",{"variation":3288,"version":151,"items":3696,"primary":3698,"id":3717,"slice_type":310,"slice_label":52},[3697],{},{"text":3699},[3700,3705,3709,3711,3715],{"type":157,"text":3701,"spans":3702},"1) A lack of one source of truth and process standardization. Swapcard didn’t have a single source of truth for mandatory training. As Alexandre Mercier, Chief Information and Security Officer (CISO) explains, “things were very manual: we had spreadsheets all over the place, and this made it difficult to track and measure course progress and engagement.”\n\n",[3703],{"start":56,"end":3704,"type":1335},60,{"type":157,"text":3706,"spans":3707},"2) Siloed knowledge and communication across departments. As Swapcard grew, departments were working in silos, leading to confusion, counterproductive work, and an inability to leverage transversal knowledge. They had different practices and processes to do the same things across departments.",[3708],{"start":56,"end":867,"type":1335},{"type":157,"text":1461,"spans":3710},[],{"type":157,"text":3712,"spans":3713},"3) A reliance on live meetings and training. For training, and onboarding in particular, the team relied on live meetings and documentation stored in Notion. For a company operating across many time zones, this became unmanageable.",[3714],{"start":56,"end":3493,"type":1335},{"type":157,"text":1461,"spans":3716},[],"RichText$a0545ab6-3cdc-44e0-8e1d-1304e42320e4",{"variation":150,"version":151,"items":3719,"primary":3721,"id":3726,"slice_type":310,"slice_label":52},[3720],{},{"text":3722},[3723],{"type":157,"text":3724,"spans":3725},"Swapcard needed to change their approach. That’s when they found the perfect solution for them: upskilling from within through asynchronous collaborative learning.",[],"RichText$14e07479-55dc-4cee-a51e-6c4c8423e98c",{"variation":150,"version":151,"items":3728,"primary":3730,"id":3747,"slice_type":310,"slice_label":52},[3729],{},{"text":3731},[3732,3734,3737,3740,3742],{"type":292,"text":3314,"spans":3733},[],{"type":453,"text":3735,"spans":3736},"Leveraging internal knowledge to upskill from within\n",[],{"type":157,"text":3738,"spans":3739},"Swapcard understood that they needed to implement a learning management system early on to avoid disorganization and create a single source of truth. That’s when they discovered 360Learning-and the potential to upskill from within.",[],{"type":157,"text":1461,"spans":3741},[],{"type":157,"text":3743,"spans":3744},"The main competitive advantage of 360Learning was the ability to decentralize course creation, create learning paths for employees, and train people asynchronously. As Marie Guilermin, Customer Support Partner at 360Learning says, “Swapcard is more than just a client to us - they’re a partner and we have developed a strong relationship based on trust.”",[3745],{"start":105,"end":3746,"type":1335},164,"RichText$2554d61b-67f9-414f-ad7f-4d0d65127bdd",{"variation":3288,"version":151,"items":3749,"primary":3751,"id":3760,"slice_type":310,"slice_label":52},[3750],{},{"text":3752},[3753],{"type":157,"text":3754,"spans":3755},"\"The collaborative learning approach has enabled us to create a people-led system, linking teams and the wider organization to thrive and learn from one another\" - Lala Edwards, Head of Learning & Development",[3756,3757],{"start":56,"end":3475,"type":1335},{"start":3758,"end":3475,"type":3759},161,"em","RichText$9b5f1792-129e-400f-9fee-a58f24ca3d14",{"variation":150,"version":151,"items":3762,"primary":3764,"id":3780,"slice_type":310,"slice_label":52},[3763],{},{"text":3765},[3766,3769,3771],{"type":157,"text":3767,"spans":3768},"Here, the team highlights four key benefits of 360Learning that have transformed the way people upskill at Swapcard.",[],{"type":157,"text":1461,"spans":3770},[],{"type":3772,"url":3773,"alt":3774,"copyright":52,"dimensions":3775,"id":3778,"edit":3779},"image","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F6bef5e4a-00fc-4b87-a577-b1f219ebbc91_banner3.png?auto=format,compress","Swapcard team",{"width":3776,"height":3777},3488,920,"ZCVfsRAAACQACC7r",{"x":56,"y":56,"zoom":96,"background":197},"RichText$b95e28f9-723a-4acf-923d-f197898989b2",{"variation":150,"version":151,"items":3782,"primary":3784,"id":3789,"slice_type":310,"slice_label":52},[3783],{},{"text":3785},[3786],{"type":453,"text":3787,"spans":3788},"Creating a single source of truth ",[],"RichText$085b6ecd-2163-4c2f-8091-1b6b2794c341",{"variation":150,"version":151,"items":3791,"primary":3793,"id":3819,"slice_type":310,"slice_label":52},[3792],{},{"text":3794},[3795,3798,3800,3803,3805,3814,3816],{"type":157,"text":3796,"spans":3797},"Since adopting 360Learning, the Swapcard L&D team has been able to build a single source of truth for mandatory training: onboarding, compliance, and performance reviews. It has also streamlined their customer training.  Employees now have one place where they can create and take training, and share it with other teams. ",[],{"type":157,"text":1461,"spans":3799},[],{"type":157,"text":3801,"spans":3802},"Swapcard is also able to support customers by offering complete product training packages and accreditation. The platform has allowed them to create clearer processes, have increased visibility of course completion and satisfaction rates, and drive better team collaboration. ",[],{"type":157,"text":1461,"spans":3804},[],{"type":157,"text":3806,"spans":3807},"Having a centralized place for training courses has also enabled Swapcard to standardize their onboarding process. “New recruits benefit from a consistent onboarding experience,” says Lala. “It also saves onboarders time by decreasing the number of one-to-one meetings, whilst also improving ramp up time-to-autonomy in the company.” ",[3808,3811],{"start":3809,"end":3810,"type":1335},115,177,{"start":3812,"end":3813,"type":1335},190,334,{"type":157,"text":1461,"spans":3815},[],{"type":157,"text":3817,"spans":3818},"Creating a single source of truth for training has been instrumental in setting the foundations for decentralized learning at Swapcard. Read on to hear how 360Learning’s authoring tool has enabled Swapcard to engage their employees to become course authors.",[],"RichText$21c6a5c9-343c-4427-b06f-e620ae694320",{"variation":3288,"version":151,"items":3821,"primary":3823,"id":3830,"slice_type":310,"slice_label":52},[3822],{},{"text":3824},[3825],{"type":157,"text":3826,"spans":3827},"“Onboarding using 360Learning is very easy, our new joiners receive an automatic email which gives them access to all onboarding videos, for example a message from our CEO, an introduction to each of our departments, and some security guidelines to follow. It makes it seamless and simple both for us and the new joiner.” - Rafaëlle Stavisky, People & Workplace Experience Manager",[3828],{"start":56,"end":3829,"type":1335},321,"RichText$6fb4d023-d841-48ac-8ce1-1117bdbec442",{"variation":150,"version":151,"items":3832,"primary":3834,"id":3878,"slice_type":310,"slice_label":52},[3833],{},{"text":3835},[3836,3839,3841,3844,3846,3853,3855,3858,3860,3863,3865,3868,3870,3873],{"type":453,"text":3837,"spans":3838},"Empowering teams with decentralized learning",[],{"type":157,"text":1461,"spans":3840},[],{"type":157,"text":3842,"spans":3843},"At Swapcard, people are encouraged to take ownership of their learning and development and share their expertise with their peers. As Lala explains, 100% of employees are authors on the platform: this helps them to promote a collaborative learning culture, whilst also saving the L&D team time.",[],{"type":157,"text":1461,"spans":3845},[],{"type":157,"text":3847,"spans":3848},"“We have a learning committee, consisting of members of departments that contribute most to internal and external training,” says Lala. “We get together and communicate about our projects and share learning with one another.”",[3849,3850],{"start":56,"end":3277,"type":1335},{"start":3851,"end":3852,"type":1335},135,225,{"type":157,"text":1461,"spans":3854},[],{"type":157,"text":3856,"spans":3857},"As Head of Global L&D, Lala provides guidance to authors on how to project manage course creation in a team but doesn’t dictate the content. “360Learning hosts course templates and guidance on how to create content for our teams,” says Alexandre. “We can then deliver the training to our team mates and track attendance and scores.” ",[],{"type":157,"text":1461,"spans":3859},[],{"type":157,"text":3861,"spans":3862},"As Lala explains, this is a great way for people to collaborate and helps distribute the workload across team members. “We trust our employees to create learning experiences that are pertinent and relevant to teams and the company.” ",[],{"type":157,"text":1461,"spans":3864},[],{"type":157,"text":3866,"spans":3867},"This decentralized approach is working very well for Swapcard: 20% of authors have contributed to course content, which is significantly higher than the average benchmark which hovers at around 3%. 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As a remote-first company with a distributed workforce, it became more challenging to schedule live meetings across different time zones. ",[],{"type":157,"text":1461,"spans":3893},[],{"type":157,"text":3895,"spans":3896},"With 360Learning, Swapcard is now able to offer asynchronous learning. “People can learn in their own time and it allows us to train our teams on a global scale,” says Alexandre. ",[],{"type":157,"text":1461,"spans":3898},[],{"type":157,"text":3900,"spans":3901},"As Rafaelle says, “for us, asynchronous learning is the only way we can work.” The advantage of a learning platform like 360Learning is that learners can still collaborate with their peers without the need to set up live meetings. “People can ask questions on parts of the course and they can upvote answers,” says Nikolina Tukic, Quality and Insights Manager. ",[],{"type":157,"text":1461,"spans":3903},[],{"type":157,"text":3905,"spans":3906},"And as Natalia Abril, Head of Impact adds, “this gives us the opportunity to have open dialogue with our peers and helps us to understand the positive impact collaborative learning can have on our organization.”",[],"RichText$3b5beb6b-6e70-45b6-8b07-04843568b5fd",{"variation":150,"version":151,"items":3909,"primary":3911,"id":3940,"slice_type":310,"slice_label":52},[3910],{},{"text":3912},[3913,3916,3918,3921,3923,3930,3932],{"type":453,"text":3914,"spans":3915},"Increasing engagement through useful product features",[],{"type":157,"text":1461,"spans":3917},[],{"type":157,"text":3919,"spans":3920},"The Swapcard team uses a number of 360Learning product features to increase program engagement and efficiency. 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The approach was inconsistent, expensive, and unscalable.",[4152],{"start":2971,"end":4153,"type":1335},278,{"type":157,"text":4155,"spans":4156},"To try and reach the whole team, Ashley worked with store managers to provide face-to-face onboarding, as well as a comprehensive leadership programme that included training the trainer, as it was the store manager's responsibility to develop their teams. ",[],{"type":157,"text":4158,"spans":4159},"At the same time, employee retention was a big issue for Beyond Retro. As a result, store managers lacked sufficient time to properly train their teams and could only provide new hires with training on key operational processes to keep their stores afloat. \"When we started out, serious retention issues resulted in less time for managers to share our mission, values, and goals. We have such an inspirational story but no one was hearing it!\"",[],{"type":157,"text":4161,"spans":4162},"Ashley’s time was mainly spent building and delivering face-to-face training with global leadership teams. But these retention issues started to impact her progress. The main challenges she faced included: ",[],{"type":157,"text":4164,"spans":4165},"• Difficulty trying to align training with people's schedules without compromising performance",[4166],{"start":56,"end":3488,"type":1335},{"type":157,"text":4168,"spans":4169},"• Very basic employee training records ",[4170],{"start":56,"end":3488,"type":1335},{"type":157,"text":4172,"spans":4173},"• A lack of time to evaluate training ",[4174],{"start":56,"end":3488,"type":1335},{"type":157,"text":4176,"spans":4177},"• A lot of travel (store visits across the UK and flying to Sweden six times a year)",[4178],{"start":56,"end":3488,"type":1335},{"type":157,"text":1461,"spans":4180},[],{"type":157,"text":4182,"spans":4183},"As a team of one, Ashley found she had to spread herself so thinly that in the end, she was only able to reach and provide training to around 20% of business leaders. ",[],{"type":157,"text":4185,"spans":4186},"Ashley needed to change tack. That’s when she found the perfect solution for Beyond Retro: peer-driven collaborative learning.",[],"RichText$f62c6945-f65e-47e0-90a2-8f58e4cb85d1",{"variation":150,"version":151,"items":4189,"primary":4191,"id":4211,"slice_type":310,"slice_label":52},[4190],{},{"text":4192},[4193,4196,4199,4201,4204],{"type":292,"text":4194,"spans":4195},"The solution",[],{"type":453,"text":4197,"spans":4198},"Peer-driven collaborative learning",[],{"type":157,"text":1461,"spans":4200},[],{"type":157,"text":4202,"spans":4203},"Ashley was looking for a solution that would help her consistently deliver training content for the entire organisation, onboard and train new hires, and improve employee engagement and retention through professional growth and development.",[],{"type":157,"text":4205,"spans":4206},"When she discovered peer-driven collaborative learning, Ashley knew her needs would be met with this approach.",[4207],{"start":4208,"end":2308,"type":163,"data":4209},32,{"link_type":165,"url":4210},"https:\u002F\u002F360learning.com\u002Fblog\u002Fcollaborative-virtual-learning-environment-uk\u002F","RichText$95e3588f-2602-489a-b5e3-1422b2a1d7ba",{"variation":150,"version":151,"items":4213,"primary":4215,"id":4242,"slice_type":310,"slice_label":52},[4214],{},{"text":4216},[4217,4220,4222,4225,4228,4239],{"type":453,"text":4218,"spans":4219},"Simplicity and creativity",[],{"type":157,"text":1461,"spans":4221},[],{"type":157,"text":4223,"spans":4224},"Ashley started to explore eLearning solutions. \"I knew that if I could find a way to bottle our purpose, vision, and values in a fast and effective format,  we could positively impact retention and engagement,\" she says.",[],{"type":157,"text":4226,"spans":4227},"With zero experience in instructional design and managing a learning management system, she needed something that would be easy to learn but also looked great for the creative team. Luckily, Ashley found 360Learning. ",[],{"type":157,"text":4229,"spans":4230},"\"When I found 360Learning, I was blown away by how simple it was to create a course, and I loved that I could pick and choose from authoring tools like Vyond and Genially.\"",[4231,4235],{"start":4232,"end":341,"type":163,"data":4233},152,{"link_type":165,"url":4234,"target":167},"https:\u002F\u002F360learning.com\u002Fintegrations\u002Fvyond\u002F",{"start":3475,"end":4236,"type":163,"data":4237},170,{"link_type":165,"url":4238,"target":167},"https:\u002F\u002F360learning.com\u002Fintegrations\u002Fgenially\u002F",{"type":157,"text":4240,"spans":4241},"But the biggest advantage for Ashley was discovering that 360Learning’s unique selling point was collaborative learning. ",[],"RichText$25ca0bdf-7909-485c-83ae-3b98b5f59e7e",{"variation":3288,"version":151,"items":4244,"primary":4246,"id":4253,"slice_type":310,"slice_label":52},[4245],{},{"text":4247},[4248],{"type":157,"text":4249,"spans":4250},"“One of the things that attract new people to Beyond Retro is the autonomy they have and the ability to make a difference. I knew that a collaborative learning culture would be a good fit for our young creative company. I loved the idea of being able to tap into everyone's expertise to scale our L&D offering and create something really special,\" says Ashley.",[4251],{"start":56,"end":4252,"type":1335},347,"RichText$f7cb3237-ebbc-45f3-8b2f-c7f5f9d71825",{"variation":150,"version":151,"items":4255,"primary":4257,"id":4277,"slice_type":310,"slice_label":52},[4256],{},{"text":4258},[4259,4262,4265,4268,4271,4274],{"type":453,"text":4260,"spans":4261},"Getting started",[],{"type":157,"text":4263,"spans":4264},"Ashley’s initial goal when implementing 360Learning was to enhance employee engagement and retention by providing a fun and engaging onboarding that reflected the brand's amazing culture and values. ",[],{"type":157,"text":4266,"spans":4267},"The first programme Ashley created, Beyond Retro World, was a chance to show the team what 360Learning could really do, so she owned the content creation. She spoke with the press and marketing team to get the brand guidelines and assets to make it feel like their space and became an animator, graphic designer, quiz master (aka instructional designer), and documentary filmmaker overnight, thanks to easy course creation in 360Learning.",[],{"type":157,"text":4269,"spans":4270},"“Throughout, I paired up with various subject-matter experts who told their stories and then I would digitize them. I also shared draft courses with stakeholders to get valuable feedback and determine what worked and didn't,” says Ashley.",[],{"type":157,"text":4272,"spans":4273},"In February 2020, Beyond Retro World was launched with much excitement from the team. But COVID-19 happened in March 2020, and people went into lockdown one month after the launch. Like most retailers during the global pandemic, many employees, including Ashley, were let go.",[],{"type":157,"text":4275,"spans":4276},"Fortunately, Beyond Retro's onboarding programme was a huge success and Ashley was hired back a few weeks later as part of Canada's Bank & Vogue Wholesale team to develop their digital learning strategy from scratch.",[],"RichText$fbed90b1-34f8-45f3-8374-c8f33a35817c",{"variation":3288,"version":151,"items":4279,"primary":4281,"id":4288,"slice_type":310,"slice_label":52},[4280],{},{"text":4282},[4283],{"type":157,"text":4284,"spans":4285},"As Ashley explains, “this was an amazing opportunity to learn more about the engine behind our group of companies and tell our group story for the first time, uniting the three silos. This was a role that would have never been possible before 360Learning—this amazing technology meant I could impact our global team's development.\"",[4286],{"start":1570,"end":4287,"type":1335},331,"RichText$bc222345-f3b8-4d85-b9bc-5af37e42d837",{"variation":150,"version":151,"items":4290,"primary":4292,"id":4323,"slice_type":310,"slice_label":52},[4291],{},{"text":4293},[4294,4297,4300,4304,4308,4312,4316,4320],{"type":453,"text":4295,"spans":4296},"Project expansion: Bank & Vogue",[],{"type":157,"text":4298,"spans":4299},"In 2020, Bank & Vogue replicated the Beyond Retro L&D programme. Today, they've managed expansion in various L&D areas:",[],{"type":157,"text":4301,"spans":4302},"• Four inductions for each of the silos' different audiences–BV World, BR World, and The Bank & Vogue Group–for retailers who work across all three silos like Beyond Retro.",[4303],{"start":56,"end":3488,"type":1335},{"type":157,"text":4305,"spans":4306},"• A monthly leadership programme, known as CAPTAIN, focusing on a different topic each month, from how to give effective feedback and coaching skills to inclusive leadership.",[4307],{"start":56,"end":3488,"type":1335},{"type":157,"text":4309,"spans":4310},"• Working across global groups and partnering with specific subject-matter experts across all business areas to create meaningful global content.",[4311],{"start":56,"end":3488,"type":1335},{"type":157,"text":4313,"spans":4314},"• A weekly progress report is sent to global leaders to drive completion rates and increase engagement with healthy competition.",[4315],{"start":56,"end":3488,"type":1335},{"type":157,"text":4317,"spans":4318},"• Bank & Vogue hosts a monthly webinar every last Wednesday of the month to train anyone who would like to volunteer to create content.",[4319],{"start":56,"end":3488,"type":1335},{"type":157,"text":4321,"spans":4322},"These results show that the new digital, collaborative learning approach has positively impacted the Beyond Retro business.",[],"RichText$cdaa2169-a2da-47df-b75a-e332fe0ffffb",{"variation":3288,"version":151,"items":4325,"primary":4327,"id":4334,"slice_type":310,"slice_label":52},[4326],{},{"text":4328},[4329],{"type":157,"text":4330,"spans":4331},"\"I have gone from struggling to prove my impact to consistently sharing L&D’s global impact in a weekly newsletter to the entire organisation. 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To ensure a consistently high quality of service, they need to train thousands of customer engineers. This is already a tough job, but COVID-19 made it even harder.",[],{"type":157,"text":4543,"spans":4544},"We talk to L&D experts all the time, and we know the value of great customer education to provide seamless learning experiences and grow your bottom line. But, scaling the delivery of training and maintaining this high quality of service is a challenge for many companies– especially during a crisis. ",[],{"type":157,"text":4546,"spans":4547},"For Lance Hitchins, Head of Customer Training at Mitsubishi Electric, meeting this challenge meant finding a new way to deliver training at scale, capture expert knowledge, and stay flexible despite the shift to remote working. ",[],{"variation":150,"version":151,"items":4549,"primary":4551,"id":4562,"slice_type":310,"slice_label":52},[4550],{},{"text":4552},[4553,4556,4559],{"type":453,"text":4554,"spans":4555,"direction":173},"Mitsubishi Electric had to deliver more training than they could handle",[],{"type":157,"text":4557,"spans":4558,"direction":173},"For Lance, the biggest challenge he and his L&D team were facing was the sheer volume of customer training that was required from a business perspective. “We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[],{"type":157,"text":4560,"spans":4561,"direction":173},"Even before COVID-19 came along, Lance’s team faced constraints with training volume. They had huge uptake of their courses, delivered through static, classroom-based learning programmes. Their trainers would go through PowerPoint presentations and take people into product showrooms. Although this solution had high engagement amongst engineers, it wasn’t scalable.",[],"RichText$fb92cbb0-75fa-4205-8872-7d29cf3fa203",{"variation":3288,"version":151,"items":4564,"primary":4566,"id":4572,"slice_type":310,"slice_label":52},[4565],{},{"text":4567},[4568],{"type":157,"text":4569,"spans":4570},"“We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[4571],{"start":56,"end":2971,"type":1335},"RichText$789a5edd-bdc2-4d1c-9611-2d485b24bbbd",{"variation":150,"version":151,"items":4574,"primary":4576,"id":4584,"slice_type":310,"slice_label":52},[4575],{},{"text":4577},[4578,4581],{"type":157,"text":4579,"spans":4580},"Ramping up the volume of training delivered with Mitsubishi Electric’s existing solution was not feasible. The classroom training could accommodate just 12 people in one room with live equipment, due to health and safety policies.",[],{"type":157,"text":4582,"spans":4583},"This way of training became even more problematic when COVID-19 hit. Luckily, Lance and his L&D team had already begun their journey with 360Learning, and so the pandemic naturally propelled the programme and forced them to ship the solution faster. ",[],"RichText$63b51eb2-19ce-4cbd-9274-7cf03da56c7b",{"variation":150,"version":151,"items":4586,"primary":4588,"id":4595,"slice_type":310,"slice_label":52},[4587],{},{"text":4589},[4590,4592],{"type":292,"text":4194,"spans":4591},[],{"type":157,"text":4593,"spans":4594},"Lance and his L&D team focused their customer education programme around five key implementation areas. 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This meant Lance needed to define the training needs and essentially change tact in how the training would be delivered. ",[],{"type":157,"text":1461,"spans":4638},[],{"type":157,"text":4640,"spans":4641},"Lance found that a blended learning solution—combining digitised courses and live webinars–would be the optimal choice for Mitsubishi Electric customers.  He used an 80\u002F20 model whereby they would aim to digitise 80% of the learning content and have 20% in a live, virtual workshop format. ",[4642],{"start":3937,"end":4353,"type":163,"data":4643},{"link_type":165,"url":4644,"target":4645},"https:\u002F\u002F360learning.com\u002Febook\u002Fblended-learning-2021\u002F","'_blank'",{"type":157,"text":1461,"spans":4647},[],{"type":157,"text":4649,"spans":4650},"As Lance explains, Mitsubishi Electric could have digitised 100% of its programmes. However, it was found through survey feedback that people related to the live webinars, as these provided a forum to speak to a trainer, ask questions, and have a live product demo tutorial. That’s why a blended learning approach offered such a good balance for their customer training. ",[],{"type":157,"text":1461,"spans":4652},[],{"type":157,"text":4654,"spans":4655},"When it came to digitising the current content, Lance and his L&D team needed to navigate the 360Learning platform and become familiar with key features. This started with learning how to author courses.",[],{"variation":150,"version":151,"items":4657,"primary":4659,"id":4277,"slice_type":310,"slice_label":52},[4658],{},{"text":4660},[4661,4663,4666,4672,4674],{"type":453,"text":4606,"spans":4662,"direction":173},[],{"type":157,"text":4664,"spans":4665,"direction":173},"For Lance and his L&D team, having access to a good authoring tool was essential. “Working in L&D myself for over 12 years, I’ve seen first-hand how much costs can escalate when opting for a freelance designer. Freelancers often don’t know the business you work in so it was paramount to have an authoring tool our in-house team could use to pull together courses.”",[],{"type":157,"text":4667,"spans":4668,"direction":173},"360Learning’s Authoring Tool allows content to be created in-house by subject-matter experts at pace. Lance’s team has had great engagement from the rest of the organisation to help with course creation for customer education. In addition, this Authoring Tool makes it easy for Mitsubishi Electric’s subject-matter experts to quickly and easily update content to ensure relevancy.",[4669],{"start":4617,"end":656,"type":163,"data":4670},{"link_type":165,"url":4671,"target":167},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Create",{"type":157,"text":1461,"spans":4673,"direction":173},[],{"type":157,"text":4675,"spans":4676,"direction":173},"Another aspect of Collaborative learning that compliments an authoring tool? Social features.",[],{"variation":150,"version":151,"items":4678,"primary":4680,"id":4700,"slice_type":310,"slice_label":52},[4679],{},{"text":4681},[4682,4684,4690,4692,4695,4697],{"type":453,"text":4610,"spans":4683},[],{"type":157,"text":4685,"spans":4686},"The social features offered through 360Learning allow Mitsubishi Electric customer engineers to post comments, provide feedback and ask questions to their trainer. Lance’s L&D team has put in place a service level agreement (SLA) to respond to questions within 24 hours from Monday-Friday to ensure learners have the information they need quickly.",[4687],{"start":460,"end":3937,"type":163,"data":4688},{"link_type":165,"url":4689,"target":167},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Learn",{"type":157,"text":1461,"spans":4691},[],{"type":157,"text":4693,"spans":4694},"As Lance says, “It’s been great to see the interactions between trainers and learners. Learners get the answers to all their questions and trainers save time by answering questions in one place.”",[],{"type":157,"text":1461,"spans":4696},[],{"type":157,"text":4698,"spans":4699},"These interactions have proved invaluable. At the same time, Lance and his team have had to monitor them closely to measure the success of the project.",[],"RichText$d64b5e07-4f18-4f22-87a7-d021f88bfa7b",{"variation":150,"version":151,"items":4702,"primary":4704,"id":4715,"slice_type":310,"slice_label":52},[4703],{},{"text":4705},[4706,4708],{"type":453,"text":4614,"spans":4707},[],{"type":157,"text":4709,"spans":4710},"By digitising training, the L&D team has gained visibility into various training across Mitsubishi Electric. 360Learning’s dashboards help Lance monitor course completion rates, engagement and user feedback. With our Reactions feature, Lance can enable learners to give feedback in real-time.",[4711],{"start":2479,"end":4712,"type":163,"data":4713},226,{"link_type":165,"url":4714,"target":4645},"https:\u002F\u002F360learning.com\u002Fblog\u002Freactions\u002F","RichText$2f25a75a-f6f9-44f8-8db0-de6512b54331",{"variation":3288,"version":151,"items":4717,"primary":4719,"id":4726,"slice_type":310,"slice_label":52},[4718],{},{"text":4720},[4721],{"type":157,"text":4722,"spans":4723},"“The engagement on the platform has been huge,” says Lance. “A lot of people react to the content and post comments on the chat for the team to answer. 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Learners required support to storyboard programmes, develop new types of content using third party tools, train in the 360Learning platform and set up live webinars. ",[],{"type":157,"text":1461,"spans":4738},[],{"type":157,"text":4740,"spans":4741},"Lance describes the important role his L&D team played in upskilling themselves. “My team’s attitude is really what drove this programme forward faster because they all came in with a positive mindset.”",[],{"type":157,"text":1461,"spans":4743},[],{"type":157,"text":4745,"spans":4746},"Through the eagerness of the L&D team to learn and utilise the 360Learning platform, Lance’s L&D team have been able to engage their learners and scale their customer training.",[],"RichText$38d8f90a-393c-4c2d-b004-ac94f6d3f48a",{"variation":150,"version":151,"items":4749,"primary":4751,"id":4758,"slice_type":310,"slice_label":52},[4750],{},{"text":4752},[4753,4755],{"type":292,"text":3464,"spans":4754},[],{"type":157,"text":4756,"spans":4757},"With the L&D team upskilled and course creation well underway, Mitsubishi Electric has been able to transfer all the training over into a blended learning programme. 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To accommodate new joiners and provide a consistently exceptional onboarding experience they needed to restructure their onboarding program to make it scalable, interactive, and collaborative. Aircall faced four main challenges with their previous solution: ",[],{"variation":3288,"version":151,"items":5038,"primary":5040,"id":5059,"slice_type":310,"slice_label":52},[5039],{},{"text":5041},[5042,5046,5050,5054],{"type":157,"text":5043,"spans":5044},"1) There was a lot of “knowledge-hoarding:” people maintaining their own small database of what they needed to know. This wasn’t a scalable or effective solution",[5045],{"start":56,"end":3488,"type":1335},{"type":157,"text":5047,"spans":5048},"2) Information was scattered across many different tools which the L&D team found difficult to manage",[5049],{"start":56,"end":3488,"type":1335},{"type":157,"text":5051,"spans":5052},"3) They were lacking one single source of truth for their training courses. This resulted in new hires having inconsistent training experiences which threatened to negatively impact the company culture",[5053],{"start":56,"end":3488,"type":1335},{"type":157,"text":5055,"spans":5056},"4) Being so geographically spread out, they didn’t have a training solution that could bridge the physical gap",[5057],{"start":56,"end":5058,"type":1335},3,"RichText$f1f15e20-1c48-42e9-b19c-e88564ad002c",{"variation":150,"version":151,"items":5061,"primary":5063,"id":5068,"slice_type":310,"slice_label":52},[5062],{},{"text":5064},[5065],{"type":157,"text":5066,"spans":5067}," Aircall needed to change tack. That’s when they found the perfect solution for them: collaborative learning. ",[],"RichText$05621177-70b8-4f47-93a7-e40ebdea1871",{"variation":150,"version":151,"items":5070,"primary":5072,"id":4562,"slice_type":310,"slice_label":52},[5071],{},{"text":5073},[5074,5076],{"type":292,"text":4194,"spans":5075},[],{"type":157,"text":5077,"spans":5078},"For Marine de Scorbiac, VP Talent, Learning and Development and Missy Strong, Global Learning and Development Business Partner, collaborative learning was the answer to help meet Aircall’s training needs. Here, Marine and Missy highlight five key benefits that have transformed the way people learn and grow at Aircall.",[],{"variation":150,"version":151,"items":5080,"primary":5082,"id":5093,"slice_type":310,"slice_label":52},[5081],{},{"text":5083},[5084,5087,5090],{"type":453,"text":5085,"spans":5086},"1. 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",[5102],{"start":56,"end":3207,"type":1335},"RichText$e565cdb0-e8b9-4958-a7da-5d8cffc5b0ea",{"variation":150,"version":151,"items":5105,"primary":5107,"id":5115,"slice_type":310,"slice_label":52},[5106],{},{"text":5108},[5109,5112],{"type":157,"text":5110,"spans":5111},"Aircall is also able to ensure their courses stay updated, even as their product and processes evolve, resulting in a 99% relevancy score on courses and a 97% completion rate for employee-created courses.",[],{"type":157,"text":5113,"spans":5114},"These results show the positive impact of implementing collaborative learning and a substantial part of the success achieved is down to harnessing subject-matter expertise. 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With the power firmly in SMEs’ hands, Missy is able to take on the role of coaching experts through content creation by providing tips on structure, design, and learning style, allowing them to take full control of their creativity. ",[],"RichText$449e0ec9-819a-402f-be73-c2ff8db4c94c",{"variation":3288,"version":151,"items":5144,"primary":5146,"id":5151,"slice_type":310,"slice_label":52},[5145],{},{"text":5147},[5148],{"type":157,"text":5149,"spans":5150},"Collaborative learning facilitates knowledge sharing and enables everyone’s voices to be heard and their needs to be met. ",[],"RichText$2b9f802c-fc64-4c81-82fb-bf4971a519b8",{"variation":150,"version":151,"items":5153,"primary":5155,"id":5160,"slice_type":310,"slice_label":52},[5154],{},{"text":5156},[5157],{"type":157,"text":5158,"spans":5159},"Another benefit of embracing collaborative learning? This approach allows them to manage their training materials all in one place.",[],"RichText$8f5dadaa-ee74-46c8-b424-4029f60eaedb",{"variation":150,"version":151,"items":5162,"primary":5164,"id":5175,"slice_type":310,"slice_label":52},[5163],{},{"text":5165},[5166,5169,5172],{"type":453,"text":5167,"spans":5168},"3. Collaborative learning provides a single source of truth",[],{"type":157,"text":5170,"spans":5171},"One of the key benefits the Aircall team has leveraged is the ability to centralize training materials. “Instead of having training courses spread out over different drives and devices, we can centralize and store all our training materials in one location,” says Missy. ",[],{"type":157,"text":5173,"spans":5174},"This single source of truth has proved indispensable for Catalina Balan, Knowledge and Training Specialist. Catalina says “Aircall is constantly improving its processes and products, and the 360Learning platform allows us to easily identify, update and improve our training content. It has become the ultimate collaborative training library.”",[],"RichText$4105811b-ccb1-45c1-8db6-5911edd2ff43",{"variation":3288,"version":151,"items":5177,"primary":5179,"id":5184,"slice_type":310,"slice_label":52},[5178],{},{"text":5180},[5181],{"type":157,"text":5182,"spans":5183},"Instead of having training courses spread out over different drives and devices, we can centralize and store all our training materials in one location",[],"RichText$eac8d83f-1bd2-4d74-b190-2e85d6561180",{"variation":150,"version":151,"items":5186,"primary":5188,"id":5193,"slice_type":310,"slice_label":52},[5187],{},{"text":5189},[5190],{"type":157,"text":5191,"spans":5192},"A central repository for Aircall’s training programs has been fundamental in creating an exceptional onboarding experience for new joiners. Read on to see the positive feedback Missy and her team have received about the onboarding.",[],"RichText$539ce2a1-7c8f-4639-aba4-a38ff9d25a4a",{"variation":150,"version":151,"items":5195,"primary":5197,"id":5212,"slice_type":310,"slice_label":52},[5196],{},{"text":5198},[5199,5202,5205,5208],{"type":453,"text":5200,"spans":5201},"4. Collaborative learning delivers an exceptional onboarding experience",[],{"type":157,"text":5203,"spans":5204},"Aircall has employees in eight different timezones, so it’s important to be able to bridge the physical gap and have everyone feel part of the same international community. To make this a reality, Missy wanted to create an efficient, fun, social learning experience for newcomers. ",[],{"type":157,"text":5206,"spans":5207},"“We want people to feel that they can learn and grow here from the very first moment they begin,” says Missy. This approach is essential to everybody’s growth at Aircall. “Without learning, we aren’t really Aircall,” adds Missy.",[],{"type":157,"text":5209,"spans":5210},"Missy has had positive feedback from employees about the onboarding experience, including from David Suarez, Senior Customer Onboarding Specialist.  “The onboarding process allows you to understand how your role is contributing to the wider company goals. It was a simple, interactive journey through a huge amount of information, which could have been really overwhelming but wasn’t: it really shows the added value of knowledge sharing.”",[5211],{"start":4725,"end":3451,"type":1335},"RichText$19e1ca18-02b0-4dd7-b0d5-f8ed96fa6407",{"variation":3288,"version":151,"items":5214,"primary":5216,"id":5222,"slice_type":310,"slice_label":52},[5215],{},{"text":5217},[5218],{"type":157,"text":5219,"spans":5220},"\"Without learning, we aren’t really Aircall\". ",[5221],{"start":56,"end":4360,"type":1335},"RichText$1c7985af-bf1a-48c7-848f-6ab8e90cca16",{"variation":150,"version":151,"items":5224,"primary":5226,"id":5231,"slice_type":310,"slice_label":52},[5225],{},{"text":5227},[5228],{"type":157,"text":5229,"spans":5230},"So, what makes Aircall’s onboarding so easy to follow? Great product features of course.",[],"RichText$279275bd-1627-4020-b45d-1df0bbc204a8",{"variation":150,"version":151,"items":5233,"primary":5235,"id":5267,"slice_type":310,"slice_label":52},[5234],{},{"text":5236},[5237,5240,5243,5249,5258,5264],{"type":453,"text":5238,"spans":5239},"5. Collaborative learning increases efficiency through useful product features",[],{"type":157,"text":5241,"spans":5242},"Missy and her colleagues use a number of 360Learning product features to increase the efficiency of their training programs. These include:",[],{"type":157,"text":5244,"spans":5245},"• Paths. The Paths feature allows course creators to combine several courses on the same topic into one path. This enables courses to be broken down into digestible chunks which is crucial for learners who can’t attend live training sessions. ",[5246],{"start":3488,"end":4981,"type":163,"data":5247},{"link_type":165,"url":5248},"https:\u002F\u002F360learning.com\u002Fblog\u002Fproduct-update-squad-overview-feedback-inbox\u002F",{"type":157,"text":5250,"spans":5251},"• Reactions and Relevance Scores. The Reactions and Relevance Score features give course creators the ability to keep track of learners’ progress and gather feedback in real-time, allowing course creators to discuss or refine their content.",[5252,5254,5257],{"start":3488,"end":4622,"type":163,"data":5253},{"link_type":165,"url":4714},{"start":1137,"end":4208,"type":163,"data":5255},{"link_type":165,"url":5256},"https:\u002F\u002F360learning.com\u002Fblog\u002Frelevance-score-common-training-problems\u002F",{"start":4208,"end":2194,"type":1335},{"type":157,"text":5259,"spans":5260},"• Discussion forum. The discussion forum in 360Learning brings to life the social aspect of learning. Learners can start virtual conversations and ask questions, encourage their peers to share information, and provide specific comments or feedback on course content.",[5261,5263],{"start":3488,"end":1886,"type":163,"data":5262},{"link_type":165,"url":3939},{"start":1886,"end":1570,"type":1335},{"type":157,"text":5265,"spans":5266},"Now to the results. How has 360Learning helped Aircall create an impact within the business?",[],"RichText$e247d015-7a97-44f3-9729-eac40baed809",{"variation":150,"version":151,"items":5269,"primary":5271,"id":5278,"slice_type":310,"slice_label":52},[5270],{},{"text":5272},[5273,5275],{"type":292,"text":3464,"spans":5274},[],{"type":157,"text":5276,"spans":5277},"By leveraging Aircall’s subject-matter experts and encouraging knowledge sharing across the organization, the L&D team has been able to scale their onboarding and wider employee training with impactful, demonstrable results:",[],"RichText$78eb0e62-11f3-41bc-9173-bb72b9f78e4c",{"variation":3288,"version":151,"items":5280,"primary":5282,"id":5305,"slice_type":310,"slice_label":52},[5281],{},{"text":5283},[5284,5289,5293,5297,5301],{"type":157,"text":5285,"spans":5286},"• Onboarding 40 new hires with only one full-time employee",[5287],{"start":56,"end":5288,"type":1335},25,{"type":157,"text":5290,"spans":5291},"• 99% relevancy score on courses created on 360Learning",[5292],{"start":56,"end":3407,"type":1335},{"type":157,"text":5294,"spans":5295},"• 97% completion rate for employee-created courses",[5296],{"start":56,"end":3407,"type":1335},{"type":157,"text":5298,"spans":5299},"• Over 100 courses created on 360Learning ",[5300],{"start":56,"end":1886,"type":1335},{"type":157,"text":5302,"spans":5303},"• More than 1 in 10 Aircall employees have contributed to a course, providing a new opportunity for professional development",[5304],{"start":56,"end":3093,"type":1335},"RichText$a866cf03-c0ef-4966-85bd-c31549f5283c",{"variation":150,"version":151,"items":5307,"primary":5309,"id":5320,"slice_type":310,"slice_label":52},[5308],{},{"text":5310},[5311,5314,5317],{"type":453,"text":5312,"spans":5313},"Looking forward to upskilling and levelling up",[],{"type":157,"text":5315,"spans":5316},"Collaborative learning has enabled Aircall to scale its onboarding and employee training programs with speed while maintaining a quality experience for all employees. ",[],{"type":157,"text":5318,"spans":5319},"In the coming year, Aircall will be focusing on upskilling, reskilling, and levelling up. People at Aircall are expecting to learn and grow and 360Learning will continue to support them on their learning journey.",[],"RichText$ed31bf0f-6011-4cfe-91bc-747f3ce1331d",{"variation":150,"version":151,"items":5322,"primary":5324,"id":4414,"slice_type":4415,"slice_label":52},[5323],{},{"theme":4406,"background_video_wistia_id":52,"background_illustration":5325,"pill_text":52,"slice_title":5326,"cta_type":3546,"cta_label":4412,"cta_link":5329},{},[5327],{"type":292,"text":4834,"spans":5328},[],{"link_type":325},{"variation":150,"version":151,"items":5331,"primary":5332,"id":5358,"slice_type":1554,"slice_label":52},[],{"document":5333},{"id":3540,"type":3541,"tags":5334,"lang":6,"slug":3543,"first_publication_date":3544,"last_publication_date":3545,"uid":3546,"data":5335,"link_type":134,"key":5357,"isBroken":136},[],{"body":5336,"form_config":5355},[5337,5346],{"variation":150,"version":151,"items":5338,"primary":5339,"id":3560,"slice_type":3561,"slice_label":52},[],{"title":5340,"text":5343},[5341],{"type":224,"text":3554,"spans":5342,"direction":173},[],[5344],{"type":157,"text":3558,"spans":5345,"direction":173},[],{"variation":150,"version":151,"items":5347,"primary":5348,"id":3577,"slice_type":3578,"slice_label":52},[],{"top_form_title":5349,"background_image":5352},[5350],{"type":224,"text":3567,"spans":5351,"direction":173},[],{"dimensions":5353,"alt":3573,"copyright":52,"url":3574,"id":3575,"edit":5354},{"width":3571,"height":3572},{"x":56,"y":56,"zoom":96,"background":197},{"id":3580,"type":1365,"tags":5356,"lang":6,"slug":3546,"first_publication_date":3582,"last_publication_date":3583,"link_type":134,"key":3584,"isBroken":136},[],"10d1c835-b7e8-4c48-84cb-cbcf321f813f","ConversionForm$570f5218-d5c8-4675-9fa4-34df2d1e3644",{"variation":150,"version":151,"items":5360,"primary":6491,"id":4445,"slice_type":4046,"slice_label":52},[5361,5799,6101],{"resource":5362},{"id":4025,"type":3185,"tags":5363,"lang":6,"slug":4027,"first_publication_date":4028,"last_publication_date":4029,"uid":4030,"data":5364,"link_type":134,"key":5798,"isBroken":136},[],{"body":5365,"tags":5739,"company_logo":5757,"illustration":5763,"key_figures":5770,"title":5792,"reading_time":1443},[5366,5383,5435,5449,5472,5483,5496,5516,5527,5546,5562,5573,5603,5614,5651,5662,5697,5708,5715],{"variation":150,"version":151,"items":5367,"primary":5378,"id":5382,"slice_type":235,"slice_label":52},[5368],{"profile_picture":5369,"name":5376,"role":5377},{"dimensions":5370,"alt":5371,"copyright":52,"url":5372,"id":5373,"edit":5374},{"width":3207,"height":3207},"Estefania Rodriguez Merino | Yousign","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F99f4a6ef-1ceb-49f0-a795-c31610aa9449_1633539036738.jpeg?auto=format%2Ccompress&rect=0%2C0%2C2450%2C2450&w=128&h=128","ZIBUohEAACQA_Ltv",{"x":56,"y":56,"zoom":5375,"background":59},0.22857142857142856,"Estefania Rodriguez Merino","Senior Revenue Enablement Manager",{"team_title":5379},[5380],{"type":292,"text":3658,"spans":5381},[],"Team$fb64aa65-7efa-4a89-ba4c-518d1aee4363",{"variation":150,"version":151,"items":5384,"primary":5386,"id":5434,"slice_type":310,"slice_label":52},[5385],{},{"text":5387},[5388,5390,5392,5397,5399,5402,5404,5407,5409,5414,5418,5422,5426,5428],{"type":292,"text":3264,"spans":5389},[],{"type":157,"text":1461,"spans":5391},[],{"type":157,"text":5393,"spans":5394},"Early 2022, Yousign took its ambitions to the next level. The company hired 150 employees, started establishing teams in Italy and Germany, and expanded its product offering.",[5395],{"start":56,"end":5396,"type":1335},58,{"type":157,"text":1461,"spans":5398},[],{"type":157,"text":5400,"spans":5401},"With these massive challenges, the company’s existing training solution no longer met the needs of the team. For Estefania (Fani) Rodriguez Merino, Revenue Enablement Manager in charge of sales training at Yousign, the onboarding process was due for a major overhaul. ",[],{"type":157,"text":1461,"spans":5403},[],{"type":157,"text":5405,"spans":5406},"Like many hyper-growing sales teams, Yousign ran into the following challenges:",[],{"type":157,"text":1461,"spans":5408},[],{"type":157,"text":5410,"spans":5411},"• Un-standardized training paths, in particular for onboarding, which delayed new joiners’ ramp-up",[5412],{"start":56,"end":5413,"type":1335},33,{"type":157,"text":5415,"spans":5416},"• Busy internal experts (sales reps, pre-sales teams) having little time to devote to onboarding meetings and check-ups",[5417],{"start":56,"end":4497,"type":1335},{"type":157,"text":5419,"spans":5420},"• Low engagement in continuous training",[5421],{"start":56,"end":1137,"type":1335},{"type":157,"text":5423,"spans":5424},"• Difficulties in measuring progress and skills acquisition.",[5425],{"start":56,"end":3704,"type":1335},{"type":157,"text":1461,"spans":5427},[],{"type":157,"text":5429,"spans":5430},"Something had to change to support the team’s growth at scale, while easing Fani’s day-to-day work. ",[5431],{"start":5432,"end":5433,"type":1335},26,61,"RichText$d322bcdc-a376-4a35-8693-0470314acb34",{"variation":150,"version":151,"items":5436,"primary":5438,"id":5448,"slice_type":310,"slice_label":52},[5437],{},{"text":5439},[5440,5442,5444],{"type":292,"text":3314,"spans":5441},[],{"type":157,"text":1461,"spans":5443},[],{"type":157,"text":5445,"spans":5446},"Fani now feels that “360Learning was the right call for Yousign”. Let’s zoom in on what made this change possible. ",[5447],{"start":1570,"end":105,"type":1335},"RichText$29091a78-6cfc-4ecd-be01-a686b3fc0a6a",{"variation":150,"version":151,"items":5450,"primary":5452,"id":5471,"slice_type":310,"slice_label":52},[5451],{},{"text":5453},[5454,5457,5460,5466],{"type":453,"text":5455,"spans":5456},"Standardizing training into a single source of truth \n",[],{"type":157,"text":5458,"spans":5459},"Step number 1: streamlining training quality for all learners.",[],{"type":157,"text":5461,"spans":5462},"As soon as the project kicked off, Fani was able to easily digitize the training courses by leveraging existing documentation. Thanks to the ultra-intuitive authoring tool, Fani added videos, quizzes, and other resources to create training courses at the cutting edge of digital pedagogy.",[5463],{"start":341,"end":2065,"type":163,"data":5464},{"link_type":165,"url":5465},"https:\u002F\u002F360learning.com\u002Fblog\u002Fproduct-authoring-tool\u002F",{"type":157,"text":5467,"spans":5468},"Hypergrowth? Changes in the organization? Constant product evolutions? Not a problem with instant content updates capabilities. With such seamless maintenance, the 360Learning platform quickly reached the status of in-house source of truth. Fani explains:",[5469],{"start":2992,"end":5470,"type":1335},241,"RichText$637026cb-e7d2-4f76-b8b2-1b6b2b7b4905",{"variation":3288,"version":151,"items":5473,"primary":5475,"id":5482,"slice_type":310,"slice_label":52},[5474],{},{"text":5476},[5477],{"type":157,"text":5478,"spans":5479},"\"360Learning has become our true source of truth. Every new recruit to the Revenue team can easily find details on our processes, alongside additional upskilling resources” ",[5480],{"start":56,"end":5481,"type":1335},173,"RichText$38cfc3a5-cb0c-40d8-a289-6a96a07cb0de",{"variation":150,"version":151,"items":5484,"primary":5486,"id":5495,"slice_type":310,"slice_label":52},[5485],{},{"text":5487},[5488,5492],{"type":157,"text":5489,"spans":5490},"With this improved onboarding process, Fani was able to save a lot of time which she promptly reinvested into strategic projects. The centralized online onboarding now allows new recruits to learn with the same quality of training and greater autonomy. With the time saved on onboarding, Fani can shift her focus onto projects which had been put on hold for a while, such as best practice guides, or industry-specific learning tracks.",[5491],{"start":56,"end":3480,"type":1335},{"type":157,"text":5493,"spans":5494},"And because training doesn’t stop at onboarding, every new recruit to the Revenue team has access to the Revenue Academy to dive deeper into topics related to their own role. ",[],"RichText$146f10ae-94f2-4cec-bcef-64075c040c68",{"variation":150,"version":151,"items":5497,"primary":5499,"id":5515,"slice_type":310,"slice_label":52},[5498],{},{"text":5500},[5501,5504,5506,5509],{"type":453,"text":5502,"spans":5503},"Involving business experts strategically",[],{"type":157,"text":1461,"spans":5505},[],{"type":157,"text":5507,"spans":5508},"With the previous method, business experts didn't have the time to meet with each cohort of learners. A missed opportunity to share crucial knowledge. ",[],{"type":157,"text":5510,"spans":5511},"Thanks to collaborative editing capabilities (co-authors, internal comments), business experts can now encapsulate their knowledge into online courses in just a few minutes. Fani keeps control over training distribution with 360Learning’s sharing workflows:",[5512,5514],{"start":2827,"end":4949,"type":163,"data":5513},{"link_type":165,"url":5465,"target":167},{"start":3507,"end":3374,"type":1335},"RichText$6adc3f5f-567d-4715-bc76-6ecec8d32373",{"variation":3288,"version":151,"items":5517,"primary":5519,"id":5526,"slice_type":310,"slice_label":52},[5518],{},{"text":5520},[5521],{"type":157,"text":5522,"spans":5523},"\"I can't create all of the courses, but I still manage content distribution because I have the expertise to find the best way to get the message across to the teams successfully, as well as ensuring that our courses meet our brand guidelines”. ",[5524],{"start":56,"end":5525,"type":1335},244,"RichText$2f3fe0d8-e686-492e-86a9-97613469c1dc",{"variation":150,"version":151,"items":5528,"primary":5530,"id":5545,"slice_type":310,"slice_label":52},[5529],{},{"text":5531},[5532,5536,5538],{"type":157,"text":5533,"spans":5534},"Following the creation phase, internal experts still participate in the training process. They will assist Fani in high added-value interactions, such as role plays during sales calls simulations.",[5535],{"start":3809,"end":4070,"type":1335},{"type":157,"text":1461,"spans":5537},[],{"type":3772,"url":5539,"alt":52,"copyright":52,"dimensions":5540,"id":5543,"edit":5544},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fbd2f7b29-c2e4-45c8-bfb5-3c3573b643cf_262A0117.jpg?auto=format,compress",{"width":5541,"height":5542},1920,1281,"ZIBYfxEAACUA_M0F",{"x":56,"y":56,"zoom":96,"background":59},"RichText$d6329e97-c7b2-4a54-a64b-d677f88611aa",{"variation":150,"version":151,"items":5547,"primary":5549,"id":5561,"slice_type":310,"slice_label":52},[5548],{},{"text":5550},[5551,5554],{"type":453,"text":5552,"spans":5553},"Increasing learner engagement through collaboration\n",[],{"type":157,"text":5555,"spans":5556},"Collaboration doesn't stop at co-creation. With the collaborative learning capabilities that make up 360Learning's DNA, learners interact throughout the course via forums and comments. Ideal for instilling a sense of community, but also for ensuring continuous knowledge sharing. Fani testifies to the depth of these exchanges:",[5557],{"start":5558,"end":5559,"type":163,"data":5560},129,137,{"link_type":165,"url":3939},"RichText$e1ed9398-05e9-435d-96c5-c825aab05f3a",{"variation":3288,"version":151,"items":5563,"primary":5565,"id":5572,"slice_type":310,"slice_label":52},[5564],{},{"text":5566},[5567],{"type":157,"text":5568,"spans":5569},"\"Learners are constantly sharing feedback with one another. They’re always refining the information available, to the point where they regularly help me update the training. It's very enriching!\"",[5570],{"start":56,"end":5571,"type":1335},195,"RichText$db8071b0-b38b-418f-9ddf-cc49ee55104f",{"variation":150,"version":151,"items":5574,"primary":5576,"id":5602,"slice_type":310,"slice_label":52},[5575],{},{"text":5577},[5578,5581,5584,5587,5597,5599],{"type":453,"text":5579,"spans":5580},"Measuring progress continuously\n",[],{"type":157,"text":5582,"spans":5583},"Finally, the biggest change for sales training comes with the ability to measure the impact of training in real time.",[],{"type":157,"text":5585,"spans":5586},"Fani can now instantly track learner progress at any given time, and connect their progression with skills development objectives via more than 50 stats charts. The 360Learning platform has become an essential part of her practice, to the point where she confides that \"[her] 360Learning tab is always open\".",[],{"type":157,"text":5588,"spans":5589},"With the Coaching solution, Fani and her team can validate learners' skills with an integrated video pitch assessment solution. Each sales rep records a presentation on video, which is then submitted to their coach in a 1:1, asynchronous forum. 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To stay on top, they need to ensure that their help desk technicians are up to date in an industry that is known for moving rapidly–that’s why they’re always working to ramp up the skills of new hires.",[6137],{"start":56,"end":4622,"type":163,"data":6138},{"link_type":165,"url":6139,"target":167},"https:\u002F\u002Fwww.connectwise.com\u002F",{"type":157,"text":6141,"spans":6142}," Here at 360Learning, we know that onboarding new hires can sometimes be tricky to get right, especially when faced with the challenges of shifting to hybrid and remote working. ",[],{"type":157,"text":6144,"spans":6145}," For Lee Savage, Help Desk Trainer at ConnectWise, meeting this challenge meant looking for a way to keep all their onboarding deliverables in one spot and leveraging all the great know-how they had within their subject matter experts to help new hires.  ",[6146],{"start":1443,"end":1696,"type":163,"data":6147},{"link_type":165,"url":6148},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Flee-savage-97013a216\u002F",{"type":157,"text":6150,"spans":6151}," We had the chance to speak to Lee about how ConnectWise helps every new hire make an immediate impact through great onboarding and peer-driven upsilling.",[],{"variation":150,"version":151,"items":6153,"primary":6155,"id":6169,"slice_type":310,"slice_label":52},[6154],{},{"text":6156},[6157,6160,6163,6166],{"type":453,"text":6158,"spans":6159},"ConnectWise had to boost onboarding to match a fast-moving industry\n",[],{"type":157,"text":6161,"spans":6162},"For Lee and the L&D team, a big challenge was keeping all of their training material in a central location. Previously, they were dealing with multiple platforms but by using 360Learning, they have been able to combine everything in one location.",[],{"type":157,"text":6164,"spans":6165}," Fixing that first hurdle, Lee says, meant the L&D team spent less time doing non-training activities. “Speed is a huge factor for us,” he says. “The IT industry is all about rapid change, and being able to update and move things quickly is huge for us.” For example, Lee can now complete his onboarding setup for new hires in five minutes—a huge change.",[],{"type":157,"text":6167,"spans":6168}," “The other major issue,” says Lee, “is putting our IT Nation community together with our technicians.” Adding IT Nation meetings as on-demand style video presentations provided ConnectWise’s technicians with another way to connect to the forum where partners, vendors, and colleagues discuss best practice and product improvement.",[],"RichText$df1a8a6d-26e8-47a2-b26c-38e3981118e6",{"variation":3288,"version":151,"items":6171,"primary":6173,"id":6179,"slice_type":310,"slice_label":52},[6172],{},{"text":6174},[6175],{"type":157,"text":6176,"spans":6177}," “The thing that I think we all here at ConnectWise love about 360Learning is the connectivity,” explains Lee. “Getting people together. 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",[],"RichText$c5087bdf-d48c-4496-8eca-3673ed76fe15",{"variation":150,"version":151,"items":6269,"primary":6271,"id":6285,"slice_type":310,"slice_label":52},[6270],{},{"text":6272},[6273,6276,6279,6282],{"type":453,"text":6274,"spans":6275},"3) Integrations: 360Learning + PowerApps\n",[],{"type":157,"text":6277,"spans":6278},"In addition to regular courses, ConnectWise integrated PowerApps with 360Learning to streamline new hire creation and setup as well as auto-assignment of courses.",[],{"type":157,"text":6280,"spans":6281},"“We've created a single app that takes care of all of our employee set up for us,” explains Lee. “It sets up our phone system, our ticketing system, our 360Learning [platform], and our desk manual. It makes everything just so much faster. 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of foundation and concrete repair dealers.",[8791],{"start":56,"end":1231,"type":1335},{"type":157,"text":8793,"spans":8794}," • Hello Garage is a leading national garage renovation franchise that offers garage flooring and storage solutions. ",[8795],{"start":56,"end":1696,"type":1335},{"type":157,"text":8797,"spans":8798}," • SolutionView develops next-generation software that improves the contractor-homeowner experience.",[8799],{"start":56,"end":1696,"type":1335},{"type":157,"text":8801,"spans":8802},"Today, Supportworks provides comprehensive training and consulting to a network of home-service contractors, including strategies on how to run their businesses more effectively. This includes marketing the business, recruiting and hiring employees, and providing exceptional customer service. Training covers sales and installation processes, how to drive profits and create growth, and more.",[],"RichText$00da2b3d-2e05-479c-b51f-98b16ed7327a",{"variation":150,"version":151,"items":8805,"primary":8807,"id":4187,"slice_type":310,"slice_label":52},[8806],{},{"text":8808},[8809,8811,8813,8816,8819,8821,8824,8826,8834,8839,8846,8848,8851,8853,8856,8858,8863,8868],{"type":292,"text":3264,"spans":8810,"direction":173},[],{"type":157,"text":1461,"spans":8812,"direction":173},[],{"type":157,"text":8814,"spans":8815,"direction":173},"Like many organizations, Supportworks is facing game-changing evolutions in the corporate world, many of which impact learning and development teams. For L&D professionals, the COVID-19 pandemic ushered in a new era and established new rules for work culture, including the introduction of new tools and technology, and the need to juggle a hybrid workforce. ",[],{"type":157,"text":8817,"spans":8818,"direction":173},"As Supportworks continues to grow, the L&D team understood that, to keep up with today’s rapidly changing world, they needed to innovate the way training happens.  ",[],{"type":157,"text":1461,"spans":8820,"direction":173},[],{"type":453,"text":8822,"spans":8823,"direction":173},"The team’s priorities were:",[],{"type":157,"text":1461,"spans":8825,"direction":173},[],{"type":157,"text":8827,"spans":8828,"direction":173},"• An LMS all dealers and franchisees have access to without having to purchase it on their own; dealers should be able to assign content • created by Supportworks as well as create their own content.",[8829,8830,8831],{"start":56,"end":1396,"type":1335},{"start":5559,"end":746,"type":1335},{"start":8832,"end":8833,"type":1335},174,198,{"type":157,"text":8835,"spans":8836,"direction":173},"• Onboard and train new and existing franchisees and their employees; ability to track user metrics; ability to assign content in a sequential order based on role.",[8837],{"start":56,"end":8838,"type":1335},70,{"type":157,"text":8840,"spans":8841,"direction":173},"• Roll out a leadership development program to start growing the next generation of leaders.",[8842,8843,8844],{"start":56,"end":3488,"type":1335},{"start":6394,"end":7228,"type":1335},{"start":8845,"end":7233,"type":1335},84,{"type":157,"text":1461,"spans":8847,"direction":173},[],{"type":157,"text":8849,"spans":8850,"direction":173},"The L&D team at Supportworks recognized that, in a dispersed environment, there is greater reliance on all employees to step up. With that in mind, they set out to create a leadership program, ManagementU, that would teach the skills, strategies, and self-development needed to be an exceptional coach, manager, and leader.",[],{"type":157,"text":1461,"spans":8852,"direction":173},[],{"type":453,"text":8854,"spans":8855,"direction":173},"The key challenges the team faced were:",[],{"type":157,"text":1461,"spans":8857,"direction":173},[],{"type":157,"text":8859,"spans":8860,"direction":173},"• Engaging learners in a franchise environment who are not direct employees and getting them to connect with employees at other companies",[8861,8862],{"start":56,"end":3488,"type":1335},{"start":4107,"end":4360,"type":1335},{"type":157,"text":8864,"spans":8865,"direction":173},"• Creating a leadership development program that is relevant to learners",[8866,8867],{"start":56,"end":3488,"type":1335},{"start":1035,"end":3704,"type":1335},{"type":157,"text":8869,"spans":8870,"direction":173},"• Teaching leadership skills and concepts that learners will retain after the program ends",[8871,8872],{"start":56,"end":3488,"type":1335},{"start":6394,"end":161,"type":1335},{"variation":150,"version":151,"items":8874,"primary":8876,"id":8891,"slice_type":310,"slice_label":52},[8875],{},{"text":8877},[8878,8880,8882,8885,8888],{"type":292,"text":3314,"spans":8879},[],{"type":453,"text":1461,"spans":8881},[],{"type":157,"text":8883,"spans":8884},"The L&D team recognized that becoming a leader does not happen overnight. Instead, it requires establishing new habits, as well as practice and reinforcement over a period of time, to take hold.  ",[],{"type":157,"text":8886,"spans":8887},"The team designed a curriculum that immersed attendees in topics like recruiting and onboarding, communication, creating an ideal workplace culture, improving training techniques, honing presentation skills, understanding what drives the financial performance of a business, and more. ",[],{"type":157,"text":8889,"spans":8890},"Over a period of 10 months, participants took a deep dive into the blended program that consisted of online training, self-guided learning, as well as in-person and coaching opportunities to deepen the learned concepts.",[],"RichText$02493e6d-d2c1-4262-95a0-efb2d71e2fd9",{"variation":150,"version":151,"items":8893,"primary":8895,"id":8905,"slice_type":310,"slice_label":52},[8894],{},{"text":8896},[8897],{"type":3772,"url":8898,"alt":8899,"copyright":52,"dimensions":8900,"id":8903,"edit":8904},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F6809f15b-f4b2-4919-8b59-ca0ea8d58d5c_ManagementU.png?auto=format,compress","ManagementU program by Supportworks",{"width":8901,"height":8902},1286,293,"Y0bAYxAAACAA2vSQ",{"x":56,"y":56,"zoom":96,"background":197},"RichText$3428bb6f-d174-4012-9af9-2ab0be58a1b4",{"variation":150,"version":151,"items":8907,"primary":8909,"id":4211,"slice_type":310,"slice_label":52},[8908],{},{"text":8910},[8911,8914,8916,8920,8924,8928,8935,8937,8941,8945,8949,8953,8957],{"type":453,"text":8912,"spans":8913},"Launching the ManagementU program on the 360Learning platform comes with many benefits:  ",[],{"type":157,"text":1461,"spans":8915},[],{"type":157,"text":8917,"spans":8918},"For the L&D team:",[8919],{"start":56,"end":4778,"type":1335},{"type":157,"text":8921,"spans":8922},"• The team was able to develop their own content in-house with the 360Learning authoring tool. The fact that it was not generic off-the-shelf content made the program more relevant and personal to the participants.",[8923],{"start":56,"end":3488,"type":1335},{"type":157,"text":8925,"spans":8926},"• Leadership, internal experts, and the L&D team collaborated on course content creation. The executive team and consultants from the dealer network provided the broad strokes of what effective leadership training would look like, while subject-matter experts created course outlines covering the different areas. Finally, the L&D team developed the content into courses with specific activities to make learning engaging and to increase knowledge retention. ",[8927],{"start":56,"end":3488,"type":1335},{"type":157,"text":8929,"spans":8930},"• The collaborative authoring tool made it easy for project members without prior experience in instructional design to review and edit courses directly in the platform.",[8931,8932],{"start":56,"end":3488,"type":1335},{"start":4112,"end":8933,"type":163,"data":8934},29,{"link_type":165,"url":5465,"target":167},{"type":157,"text":1461,"spans":8936},[],{"type":157,"text":8938,"spans":8939},"For program participants:",[8940],{"start":56,"end":5288,"type":1335},{"type":157,"text":8942,"spans":8943},"• Participants learned on the platform at their own pace and were better prepared for the in-person sessions. Tammy Olson, Director of Instructional Design at Supportworks remarked that, “learners were coming to training events with a baseline knowledge they have never had before.”",[8944],{"start":56,"end":3488,"type":1335},{"type":157,"text":8946,"spans":8947}," • Participants, whose leadership skill sets often differed, incrementally built a foundation of leadership concepts, ensuring everyone had the same baseline for the in-person and virtual sessions.",[8948],{"start":56,"end":5058,"type":1335},{"type":157,"text":8950,"spans":8951}," • Leadership concepts were consumed in short bursts that could be easily woven into busy schedules.",[8952],{"start":56,"end":5058,"type":1335},{"type":157,"text":8954,"spans":8955}," • The blended approach allowed for individual empowerment and collaborative development through spaced learning, experiential learning, ongoing organizational support, and peer accountability.",[8956],{"start":56,"end":5058,"type":1335},{"type":157,"text":8958,"spans":8959}," • The collaborative nature of the platform provided participants with a space to comment and reflect on input from other learners, regardless of location and company.",[8960],{"start":56,"end":5058,"type":1335},{"variation":3288,"version":151,"items":8962,"primary":8964,"id":7258,"slice_type":310,"slice_label":52},[8963],{},{"text":8965},[8966],{"type":157,"text":8967,"spans":8968},"“The vast majority have completed all assigned courses prior to our in-person training. This has allowed us to extend the learning process past a single training event, which based on research should lead to enhanced retention of the material.” - Tammy Olson, L&D, Supportworks",[8969,8971],{"start":56,"end":8970,"type":1335},245,{"start":8972,"end":3680,"type":1335},246,{"variation":150,"version":151,"items":8974,"primary":8976,"id":4277,"slice_type":310,"slice_label":52},[8975],{},{"text":8977},[8978,8984,8986],{"type":157,"text":8979,"spans":8980},"The Supportworks L&D team was surprised by how much uptake there was for all the collaborative features on the platform: learners just started interacting with each other without nudging or specific encouragement. “Our learners really engaged with each other on the platform, commenting and sharing with one another. Some of them got really competitive with ratings, so they could be at the top of the leaderboard, something which happened naturally, on its own.” ",[8981],{"start":8982,"end":8983,"type":1335},213,214,{"type":157,"text":1461,"spans":8985},[],{"type":157,"text":8987,"spans":8988},"The team saw an overwhelmingly positive engagement on the platform. Program participants who didn’t know each opened up about their struggles with other participants they hadn't met.",[],{"variation":3288,"version":151,"items":8990,"primary":8992,"id":4288,"slice_type":310,"slice_label":52},[8991],{},{"text":8993},[8994],{"type":157,"text":8995,"spans":8996},"“The neatest thing we saw was participants talking to each other on the platform, interacting with the platform. We didn’t know what to expect because this was the first time our dealer network was introduced to the platform. Out of the gate, and without encouragement, participants were off introducing themselves, talking about what they were hoping to get out of the program, how excited they were.” - Tammy Olson, L&D, Supportworks",[8997],{"start":56,"end":8998,"type":1335},405,{"variation":150,"version":151,"items":9000,"primary":9002,"id":4323,"slice_type":310,"slice_label":52},[9001],{},{"text":9003},[9004],{"type":157,"text":9005,"spans":9006},"The 360Learning platform makes it possible to design interactive learning experiences by incorporating engaging formats (videos, Genially) and knowledge checks through different question types. Beyond a slick and intuitive UX, learners are supported by the community and their coach directly from the platform. Learners can ask questions any time and benefit from the shared knowledge of their cohort in the forum.  Tammy Olson remarked, “We have been able to answer questions and foster a learning atmosphere between us and our learners through the collaborative features of the platform.”",[],{"variation":150,"version":151,"items":9008,"primary":9010,"id":7321,"slice_type":310,"slice_label":52},[9009],{},{"text":9011},[9012,9015,9018,9020,9024,9027,9030,9032,9036,9039,9042],{"type":453,"text":9013,"spans":9014},"Upskilling from within: Today’s leaders developing the leaders of tomorrow",[],{"type":157,"text":9016,"spans":9017},"\nWith the 360Learning platform, Supportworks now has a leadership development program that can be deployed quickly across their dealer network, and serves as a true learning path. ",[],{"type":157,"text":1461,"spans":9019},[],{"type":453,"text":9021,"spans":9022},"Old way (before 360Learning)",[9023],{"start":56,"end":656,"type":3759},{"type":157,"text":9025,"spans":9026},"Leadership development consisted of  1 or 2 in-person trainings. It was difficult for the L&D team to keep the participants engaged between sessions, with no means to measure progress or comprehension. ",[],{"type":157,"text":9028,"spans":9029},"The challenge for participants was retention and application of learned concepts. It was too much content in too little time, with no easy way to go back to get a refresh on the training material.",[],{"type":157,"text":1461,"spans":9031},[],{"type":453,"text":9033,"spans":9034},"New collaborative way",[9035],{"start":56,"end":3407,"type":3759},{"type":157,"text":9037,"spans":9038},"Leadership training today is through a blended curriculum co-created by the L&D team, SMEs, dealer consultants and the exec team. Online courses, virtual classes, coaching and practical sessions are effectively building on each other.",[],{"type":157,"text":9040,"spans":9041},"ManagementU today integrates with participants’ day-to-day job, and is relevant to the challenges they are currently facing.  The program allows for spaced repetition, deeper engagement with the learning content and the cohort through assignments they complete on the job between sessions. Combined with the collaborative aspect of the platform and learning from peers, this prepares participants better for the in-person sessions, and results in them getting more value out of the program.",[],{"type":157,"text":1461,"spans":9043},[],{"variation":150,"version":151,"items":9045,"primary":9047,"id":9052,"slice_type":310,"slice_label":52},[9046],{},{"text":9048},[9049],{"type":157,"text":9050,"spans":9051},"Overall, any program is only as good as the impact it produces. What was the impact of this program? For the L&D team, it’s “faster alignment and decision-making due to participants speaking the same language, and better managers and stronger leaders, contributing to a healthier workplace.” The bottom line: Better leaders make for better workplaces and more business impact.",[],"RichText$633dcd71-ceb1-4e5e-84ae-289cd42d6054",{"variation":3288,"version":151,"items":9054,"primary":9056,"id":7332,"slice_type":310,"slice_label":52},[9055],{},{"text":9057},[9058],{"type":157,"text":9059,"spans":9060},"“The inaugural ManagementU was a rousing success, with owners and managers (and managers-to-be) growing their leadership skills and using their new-found expertise to demonstrate that more is truly possible.” - Tiffany Seevers, VP of Human Resources",[9061],{"start":56,"end":3678,"type":1335},{"variation":150,"version":151,"items":9063,"primary":9065,"id":9093,"slice_type":310,"slice_label":52},[9064],{},{"text":9066},[9067,9070,9072,9075,9077,9081,9085,9089],{"type":157,"text":9068,"spans":9069},"Incredibly, ManagementU has positively impacted learners’ lives beyond their careers. Learners commented that this program challenged them to grow as a human being and positively impacted their personal lives. They were excited to tell us how they’ve incorporated coaching methods into their personal relationships, whether it be with their spouse, family, or friends. ",[],{"type":157,"text":1461,"spans":9071},[],{"type":453,"text":9073,"spans":9074},"Testimonials from ManagementU grads speak for themselves:",[],{"type":157,"text":1461,"spans":9076},[],{"type":157,"text":9078,"spans":9079}," •  “I’m a better manager, coach, leader, and human being. The concepts we learned transcend more than just your day-to-day job.”",[9080],{"start":56,"end":460,"type":1335},{"type":157,"text":9082,"spans":9083}," • “I was winging a lot of things and found myself stressed because of that. My biggest takeaway from ManagementU is that I need to be more intentional with my team, and need to constantly develop myself, so I can be the best for my employees.”",[9084],{"start":56,"end":5058,"type":1335},{"type":157,"text":9086,"spans":9087}," • “ManagementU has been a game-changer for both me and TerraFirma as a whole. 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