[{"data":1,"prerenderedAt":5880},["ShallowReactive",2],{"fetchCaseStudy-equinox-collaborative-learning":3},{"headMetaInfo":4,"caseStudy":37},{"htmlAttrs":5,"link":7,"meta":15,"title":28},{"lang":6},"en-us",[8,11,13],{"rel":9,"href":10},"canonical","https://360learning.com/customers/equinox-collaborative-learning/",{"rel":12,"href":10,"hrefLang":6},"alternate",{"rel":12,"href":10,"hrefLang":14},"x-default",[16,18,21,23,26,29,32,34],{"property":17,"content":10},"og:url",{"property":19,"content":20},"og:locale","en_US",{"data-document-id":22},"en-us/acEfBREAAB8A5zjN",{"property":24,"content":25},"og:type","website",{"property":27,"content":28},"og:title","From Gatekeepers to Enablers: How Equinox Cultivates Elite Talent with Collaborative Learning ",{"property":30,"content":31},"og:description","Learn how Equinox uses 360Learning’s AI-powered learning platform to democratize expertise. Features 93% course completion rates, AI-powered upskilling, and L&D digital transformation for luxury fitness enterprise teams.",{"name":33,"content":31},"description",{"property":35,"content":36},"og:image","https://images.prismic.io/360learning/acVV5JGXnQHGZAeC_EN-blog-Equinox-1200x627META.png?auto=format,compress&rect=0,0,2400,1254&w=1200&h=627",{"id":38,"uid":39,"url":40,"type":41,"href":42,"tags":43,"first_publication_date":44,"last_publication_date":45,"slugs":46,"linked_documents":48,"lang":6,"alternate_languages":49,"data":50},"acEfBREAAB8A5zjN","equinox-collaborative-learning",null,"case_study","https://360learning.cdn.prismic.io/api/v2/documents/search?ref=ad-PTBIAACMAQFeH&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22acEfBREAAB8A5zjN%22%29+%5D%5D",[],"2026-03-25T15:59:14+0000","2026-04-02T07:51:51+0000",[47],"from-gatekeepers-to-enablers-how-equinox-cultivates-elite-talent-with-collaborative-learning",[],[],{"title":51,"reading_time":60,"key_figures":61,"illustration":81,"summary":92,"company_industry":96,"company_location":97,"company_size":98,"company_logo":99,"features":107,"tags":134,"file":164,"body":166,"meta_title":28,"meta_description":31,"social_sharing_thumbnail":5874},[52],{"type":53,"text":28,"spans":54,"direction":59},"heading1",[55],{"start":56,"end":57,"type":58},0,94,"strong","ltr",6,[62,69,75],{"figure":63,"description":64},"93%",[65],{"type":66,"text":67,"spans":68,"direction":59},"paragraph","course completion rate",[],{"figure":70,"description":71},"81",[72],{"type":66,"text":73,"spans":74,"direction":59},"native courses built each month",[],{"figure":76,"description":77},"85%",[78],{"type":66,"text":79,"spans":80,"direction":59},"active users",[],{"dimensions":82,"alt":85,"copyright":40,"url":86,"id":87,"edit":88},{"width":83,"height":84},1200,675,"Equinox","https://images.prismic.io/360learning/acQFVJGXnQHGY9fG_Equinox-case-study-banner-image.png?auto=format,compress&rect=0,44,2464,1386&w=1200&h=675","acQFVJGXnQHGY9fG",{"x":56,"y":89,"zoom":90,"background":91},44,1,"transparent",[93],{"type":66,"text":94,"spans":95,"direction":59},"Equinox, a global leader in high-performance luxury fitness, needed a learning platform that could match its high standards for excellence. Switching to 360Learning enabled them to pursue a transformative L&D strategy that democratizes learning, delivers strategic insights, and drives business impact. Let's see how.",[],"Fitness & wellness","Global","10,000+",{"dimensions":100,"alt":103,"copyright":40,"url":104,"id":105,"edit":106},{"width":101,"height":102},380,128,"Equinox logo","https://images.prismic.io/360learning/acVX45GXnQHGZAjc_EquinoxLogoCustomerHub.png?auto=format,compress","acVX45GXnQHGZAjc",{"x":56,"y":56,"zoom":90,"background":91},[108,123],{"label":109,"link":110},"AI-powered authoring",{"id":111,"type":112,"tags":113,"lang":6,"slug":114,"first_publication_date":115,"last_publication_date":116,"uid":117,"data":118,"link_type":120,"key":121,"isBroken":122},"ZH30yhEAACUA8mhj","landing_page",[],"the-fastest-collaborativeauthoring-tool-powered-by-ai.","2023-07-19T13:46:03+0000","2026-03-26T09:18:41+0000","authoring-tool",{"category":119},"product","Document","19a80447-a78f-46a1-9d88-86acdfef9bc0",false,{"label":124,"link":125},"LMS",{"id":126,"type":112,"tags":127,"lang":6,"slug":128,"first_publication_date":129,"last_publication_date":130,"uid":131,"data":132,"link_type":120,"key":133,"isBroken":122},"ZAhinxAAANOPL9Ie",[],"automate-ld-busyworkwith-the-ai-powered-lms","2023-03-22T17:03:23+0000","2026-03-26T09:17:56+0000","learning-management-system",{"category":119},"93600806-7b7c-4b93-af97-8b1dea31103f",[135,145,155],{"tag":136},{"id":137,"type":138,"tags":139,"lang":6,"slug":140,"first_publication_date":141,"last_publication_date":141,"uid":140,"data":142,"link_type":120,"key":144,"isBroken":122},"ZJRDDhEAACQAR3mp","tag",[],"artificial-intelligence","2023-06-22T12:48:18+0000",{"label":143},"artificial intelligence","ff1cbe3f-49bc-4c19-afff-5b00408425b7",{"tag":146},{"id":147,"type":138,"tags":148,"lang":6,"slug":149,"first_publication_date":150,"last_publication_date":151,"uid":149,"data":152,"link_type":120,"key":154,"isBroken":122},"Xtdb3hAAACEASFAj",[],"collaborative-learning","2020-06-03T08:20:57+0000","2020-12-17T12:23:37+0000",{"label":153},"Collaborative Learning","7c2dda08-49c5-4ffc-a798-8d121b71edb4",{"tag":156},{"id":157,"type":138,"tags":158,"lang":6,"slug":159,"first_publication_date":160,"last_publication_date":160,"uid":159,"data":161,"link_type":120,"key":163,"isBroken":122},"YmwCWBEAAGycr4g4",[],"learning-organization","2022-04-29T15:20:59+0000",{"label":162},"Learning Organization","136beb6c-d8d2-4c3f-a8f9-d95570c12d2f",{"link_type":165},"Media",[167,213,260,269,277,285,376,384,439,452,620],{"primary":168,"items":174,"id":211,"slice_type":212,"slice_label":40},{"team_title":169},[170],{"type":171,"text":172,"spans":173,"direction":59},"heading2","The team",[],[175,184,193,202],{"profile_picture":176,"name":182,"role":183},{"dimensions":177,"alt":178,"copyright":40,"url":179,"id":180,"edit":181},{"width":102,"height":102},"Eddie Dunn | Equinox","https://images.prismic.io/360learning/acEb-JGXnQHGY2PW_EddieEquinox.jpeg?auto=format,compress&rect=0,0,400,400&w=128&h=128","acEb-JGXnQHGY2PW",{"x":56,"y":56,"zoom":90,"background":91},"Eddie Dunn","Learning Development Specialist",{"profile_picture":185,"name":191,"role":192},{"dimensions":186,"alt":187,"copyright":40,"url":188,"id":189,"edit":190},{"width":102,"height":102},"Danny Phang | Equinox","https://images.prismic.io/360learning/acEcJZGXnQHGY2Pe_DannyEquinox.jpeg?auto=format,compress&rect=0,0,800,800&w=128&h=128","acEcJZGXnQHGY2Pe",{"x":56,"y":56,"zoom":90,"background":91},"Danny Phang","Head of Learning and Development",{"profile_picture":194,"name":200,"role":201},{"dimensions":195,"alt":196,"copyright":40,"url":197,"id":198,"edit":199},{"width":102,"height":102},"Theresa Thurau | Equinox","https://images.prismic.io/360learning/acEc6JGXnQHGY2Pt_TheresaThurauEquinox.jpeg?auto=format,compress&rect=0,0,328,328&w=128&h=128","acEc6JGXnQHGY2Pt",{"x":56,"y":56,"zoom":90,"background":91},"Theresa Thurau","Instructional Designer",{"profile_picture":203,"name":209,"role":210},{"dimensions":204,"alt":205,"copyright":40,"url":206,"id":207,"edit":208},{"width":102,"height":102},"Danielle Picot | Equinox","https://images.prismic.io/360learning/acEdaZGXnQHGY2Q5_DaniellePicot.jpeg?auto=format,compress&rect=0,0,800,800&w=128&h=128","acEdaZGXnQHGY2Q5",{"x":56,"y":56,"zoom":90,"background":91},"Danielle Picot","EFTI Curriculum Designer","team$354a0d8c-30be-4202-be3d-fea9e498b058","team",{"primary":214,"items":257,"id":258,"slice_type":259,"slice_label":40},{"text":215},[216,221,224,227,237,242,252],{"type":171,"text":217,"spans":218,"direction":59},"The Challenge: A lackluster experience in a high-stakes industry",[219],{"start":56,"end":220,"type":58},64,{"type":66,"text":222,"spans":223,"direction":59},"For a luxury brand like Equinox, \"good enough\" isn't an option. Their team of personal trainers, sales associates, and Pilates instructors are the face of the brand—each requiring deep, proprietary knowledge to deliver the premium experience clients expect.",[],{"type":66,"text":225,"spans":226,"direction":59},"However, their legacy LMS wasn’t keeping pace.",[],{"type":66,"text":228,"spans":229,"direction":59},"Eddie Dunn, Learning Development Specialist, and the Equinox L&D team were facing classic enterprise hurdles:",[230],{"start":56,"end":231,"type":232,"data":233},10,"hyperlink",{"link_type":234,"url":235,"target":236},"Web","https://www.linkedin.com/in/eddiedunnv/","_blank",{"type":66,"text":238,"spans":239,"direction":59},"A clunky interface that felt like a chore. The previous platform's outdated UI/UX didn't reflect Equinox's design-forward brand, making learning feel like an administrative burden rather than a growth opportunity.",[240],{"start":56,"end":241,"type":58},42,{"type":66,"text":243,"spans":244,"direction":59},"L&D as gatekeepers, not enablers. The team wanted to tap into Equinox's robust network of internal experts, but their previous platform made it difficult for SMEs to contribute. As Danny Phang, Equinox’s Head of Learning and Development, explains: \"We were kind of the obstacle because we were guarding the gates of the LMS.\"",[245,247],{"start":56,"end":246,"type":58},34,{"start":248,"end":249,"type":232,"data":250},181,192,{"link_type":234,"url":251,"target":236},"https://www.linkedin.com/in/danny-phang/",{"type":66,"text":253,"spans":254,"direction":59},"Limited visibility into what mattered. Without robust reporting, the team couldn't move beyond vanity metrics to understand real business impact.",[255],{"start":56,"end":256,"type":58},39,[],"rich_text$092db53c-3e97-437d-bfef-445c43e2fac5","rich_text",{"primary":261,"items":266,"id":267,"slice_type":268,"slice_label":40},{"text":262},[263],{"type":66,"text":264,"spans":265,"direction":59},"\"Ultimately, we were looking for a better learner experience all around. Learning at Equinox is very central to the employee experience and how we cultivate talent. We needed a platform that had better UI/UX, better authoring capabilities, collaborative features, and reporting.\" — Eddie Dunn, Equinox",[],[],"highlighted_text$1f243f13-4aaf-495f-9a21-e5d38dcd5031","highlighted_text",{"primary":270,"items":275,"id":276,"slice_type":259,"slice_label":40},{"text":271},[272],{"type":66,"text":273,"spans":274,"direction":59},"The team needed a way to capture proprietary knowledge from their internal experts, deliver it in an engaging way to every employee in the time of need, and prove its impact with data.",[],[],"rich_text$9149f8d0-1385-4b34-872d-3b32a82c4ba7",{"primary":278,"items":283,"id":284,"slice_type":268,"slice_label":40},{"text":279},[280],{"type":66,"text":281,"spans":282,"direction":59},"\"The UX and UI of 360Learning is modern, it's intuitive, and it's well suited to our brand.\" - Eddie Dunn, Equinox",[],[],"highlighted_text$f8f81717-dee1-416c-8109-7ba8442b157a",{"primary":286,"items":374,"id":375,"slice_type":259,"slice_label":40},{"text":287},[288,293,296,301,304,307,310,313,317,320,323,326,329,337,342,345,348,351,354,358,361,364,367],{"type":171,"text":289,"spans":290,"direction":59},"The Solution: A modern platform built for collaboration",[291],{"start":56,"end":292,"type":58},55,{"type":66,"text":294,"spans":295,"direction":59},"Equinox chose 360Learning to move away from top-down, antiquated training and toward a culture of collaborative learning. Here's how they did it:",[],{"type":297,"text":298,"spans":299,"direction":59},"heading3","1. A UI/UX that matches their brand standard",[300],{"start":56,"end":89,"type":58},{"type":66,"text":302,"spans":303,"direction":59},"For Equinox, aesthetics aren't superficial—they're strategic. The learning platform needed to reflect the premium experience their brand delivers every day.",[],{"type":66,"text":305,"spans":306,"direction":59},"\"The UX and UI of 360Learning is modern, it's intuitive, and it's well suited to our brand,\" Eddie explains. \"As a design-forward brand, 360Learning matches the vibe and experience that we try to cultivate for both our clients and our employees.\"",[],{"type":66,"text":308,"spans":309,"direction":59},"Beyond looks, 360Learning offered deep customization. Each function—sales, personal training, Pilates—got its own branded group page. \"We have different banner images, carousel images, gallery widgets to take them to different places and provide information that's useful and specific to those particular functions,\" Eddie notes.",[],{"type":66,"text":311,"spans":312,"direction":59},"The result? Learning became central to the employee experience rather than an administrative box to check.",[],{"type":297,"text":314,"spans":315,"direction":59},"2. Democratizing learning: From gatekeepers to enablers",[316],{"start":56,"end":292,"type":58},{"type":66,"text":318,"spans":319,"direction":59},"Equinox didn't just switch platforms—they shifted their entire learning philosophy.",[],{"type":66,"text":321,"spans":322,"direction":59},"\"One of the big reasons we made the shift to 360Learning was the premise of democratizing learning,\" Danny explains. \"We wanted to open up that funnel to a larger audience for them to be able to teach courses and content that they are experts in, that they feel passionate about.\"",[],{"type":66,"text":324,"spans":325,"direction":59},"Now, Equinox's network of world-class fitness educators and sales experts can co-create content directly in the platform. The L&D team provides quality control, but they're no longer bottlenecks.",[],{"type":66,"text":327,"spans":328,"direction":59},"To scale this approach, they've built a \"Theme Toolbox\"—a “teach the teacher” course that guides subject-matter experts on how to become course authors. ",[],{"type":66,"text":330,"spans":331,"direction":59},"For Theresa Thurau, an Instructional Designer who worked on Equinox’s groundbreaking women's health certification, collaborative learning accelerates knowledge transmission: \"We've been in the habit of making learning activities where they have to talk to each other in the comments—creating our own version of a discussion board within the courses. That's where we see collaborative learning helping our learners too, having them bounce ideas off of each other and have conversations because that's how our field learns best: by talking to each other.\"",[332],{"start":333,"end":334,"type":232,"data":335},4,18,{"link_type":234,"url":336,"target":236},"https://www.linkedin.com/in/theresa-thurau/",{"type":297,"text":338,"spans":339,"direction":59},"3. Flexible authoring: Innovative assessment design",[340],{"start":56,"end":341,"type":58},51,{"type":66,"text":343,"spans":344,"direction":59},"For Equinox's women's health certification, the team needed to test coaches on complex decision-making across multiple women's life stages.",[],{"type":66,"text":346,"spans":347,"direction":59},"Traditional LMS platforms would have forced coaches to write laborious essays covering every scenario. Instead, 360Learning's modular architecture enabled something more innovative.",[],{"type":66,"text":349,"spans":350,"direction":59},"\"We built a 'choose your own adventure' style final assessment,\" Theresa explains. \"Because of the modular nature of 360Learning, instead of having our coaches create one word document with a whole case study, we were able to chunk it. We built out one relevant quiz question within each case study.\"",[],{"type":66,"text":352,"spans":353,"direction":59},"For other programs, 360Learning's AI-powered authoring tools help capture knowledge from Equinox's world-class experts in a fraction of the time—ensuring the most up-to-date, elite-level techniques are documented and scaled across the organization.",[],{"type":297,"text":355,"spans":356,"direction":59},"4. From vanity metrics to strategic insights",[357],{"start":56,"end":89,"type":58},{"type":66,"text":359,"spans":360,"direction":59},"Equinox replaced surface-level data with reporting that drives real decisions.",[],{"type":66,"text":362,"spans":363,"direction":59},"\"There are several ways to report in 360Learning,\" Eddie explains. \"The custom reporting feature—being able to share reports with people either on a schedule or just giving them access to the report—has been very helpful. There's a lot of granular customizability in the reports.\"",[],{"type":66,"text":365,"spans":366,"direction":59},"The custom dashboards feature gives stakeholders live views of completion and engagement metrics. And the manager dashboard provides what Eddie calls \"a hands-off way for managers to get insights into their reports' completion of different trainings\"—no L&D bottleneck required.",[],{"type":66,"text":368,"spans":369,"direction":59},"The team can now answer questions like: Are new sales hires completing their one-week intensive on time? How are personal trainers progressing through their year-long curriculum? Which compliance trainings need follow-up?",[370],{"start":371,"end":372,"type":373},40,221,"em",[],"rich_text$60e5a6c2-dc6d-470a-955f-bb5cef973839",{"primary":377,"items":382,"id":383,"slice_type":268,"slice_label":40},{"text":378},[379],{"type":66,"text":380,"spans":381,"direction":59},"\"One of the big reasons we made the shift to 360Learning was the premise of democratizing learning.\"  - Danny Phang, Equinox",[],[],"highlighted_text$1e73a3d3-45b4-434b-9cd7-5c96dafc4c25",{"primary":385,"items":437,"id":438,"slice_type":259,"slice_label":40},{"text":386},[387,392,395,400,403,408,411,416,419,422,429,434],{"type":171,"text":388,"spans":389,"direction":59},"The Impact: Upskilling at the speed of business",[390],{"start":56,"end":391,"type":58},47,{"type":66,"text":393,"spans":394,"direction":59},"By switching to 360Learning, Equinox has done more than update their software—they've future-proofed their talent strategy.",[],{"type":297,"text":396,"spans":397,"direction":59},"Built a sustainable learning culture",[398],{"start":56,"end":399,"type":58},36,{"type":66,"text":401,"spans":402,"direction":59},"By empowering subject matter experts to create content and enabling peer-to-peer learning through collaborative features, Equinox has ensured that expertise stays within the company even as people move through the organization. In this set up, everyone can contribute to the upskilling strategy, especially the internal experts who are passionate about sharing their knowledge.",[],{"type":297,"text":404,"spans":405,"direction":59},"Personalized onboarding experiences",[406],{"start":56,"end":407,"type":58},35,{"type":66,"text":409,"spans":410,"direction":59},"Since joining 360Learning, Equinox has completely rebuilt several new onboarding programs and full curriculums within the platform. Each function—from sales to personal training to Pilates—now has its own e-learning onboarding path tailored to their specific needs. ",[],{"type":297,"text":412,"spans":413,"direction":59},"Supported business performance",[414],{"start":56,"end":415,"type":58},30,{"type":66,"text":417,"spans":418,"direction":59},"Tailoring learning programs isn’t just about personalization - it’s about driving business results: \"Over the past couple years since we joined 360Learning, we've completely rebuilt several new onboarding programs,” Eddie explains. “We've also launched several big initiatives this past year like missions and the women's health certification, and I would say that their success in large part has been due to the learner experience on the platform.\"",[],{"type":66,"text":420,"spans":421,"direction":59},"He continues: \"While it's difficult to draw the arrow of attribution, we've seen an increase in sales over the past year. I would argue that our sales training development has been partially responsible for that lift. The sales onboarding has been completely redesigned within 360Learning as well.\"",[],{"type":66,"text":423,"spans":424,"direction":59},"Danielle Picot, EFTI Curriculum Designer, adds: \"360Learning has really helped improve our sales and offerings that we can get to clients. The women's health certification was a full new PT service that we were able to lift up and launch given the education we provided.\"",[425],{"start":56,"end":426,"type":232,"data":427},14,{"link_type":234,"url":428,"target":236},"https://www.linkedin.com/in/danielle-picot/",{"type":297,"text":430,"spans":431,"direction":59},"Scaled alongside business growth",[432],{"start":56,"end":433,"type":58},32,{"type":66,"text":435,"spans":436,"direction":59},"Equinox significantly expanded their personal training (PT) employee base over the past year, and engagement with PT learning kept pace. \"We've had more engagement with PT learning,\" Eddie notes, crediting the platform's flexibility for enabling more coaches to complete their core curriculum despite rapid headcount growth.",[],[],"rich_text$1b9236fe-2091-444c-9a2a-7137edc30766",{"primary":440,"items":450,"id":451,"slice_type":259,"slice_label":40},{"text":441},[442,447],{"type":171,"text":443,"spans":444,"direction":59},"Looking ahead: building out a transformative L&D strategy",[445],{"start":56,"end":446,"type":58},57,{"type":66,"text":448,"spans":449,"direction":59},"Today, Equinox is a learning organization in the truest sense. With 360Learning, they have the tools to ensure every employee—from the front desk to the weight floor—is performing at the highest level. And they're doing it with a platform that matches their brand, democratizes expertise, and delivers the data-driven insights they need to prove impact.",[],[],"rich_text$459c7e85-7028-4e37-a84c-0dcf6f82a715",{"primary":453,"items":617,"id":618,"slice_type":619,"slice_label":40},{"document":454},{"id":455,"type":456,"tags":457,"lang":6,"slug":458,"first_publication_date":459,"last_publication_date":460,"uid":461,"data":462,"link_type":120,"key":616,"isBroken":122},"X23u3hEAACEAuM2j","form_page",[],"-default-demo-request-page","2020-09-25T13:26:47+0000","2025-03-19T17:56:05+0000","demo",{"body":463,"form_config":496},[464],{"primary":465,"items":470,"id":494,"slice_type":495,"slice_label":40},{"title":466},[467],{"type":53,"text":468,"spans":469,"direction":59},"Discover the learning platform powered by collaborative learning.",[],[471,480,487],{"benefit_icon":472,"benefit_copy":479},{"dimensions":473,"alt":40,"copyright":40,"url":474,"id":475,"edit":476},{"width":220,"height":220},"https://360learning.cdn.prismic.io/360learning/de472731-2d30-4541-9ef7-9704702c9911_computer-training_icon.svg","ZR_B8xAAACYAEERz",{"x":56,"y":56,"zoom":477,"background":478},1.0666666666666667,"#fff","A 15-minute discussion with an expert",{"benefit_icon":481,"benefit_copy":486},{"dimensions":482,"alt":40,"copyright":40,"url":483,"id":484,"edit":485},{"width":220,"height":220},"https://360learning.cdn.prismic.io/360learning/d23fcb27-6d5c-4a70-bf69-a378ac27f3cc_collaborative-learning_icon.svg","ZR_B8hAAACYAEERy",{"x":56,"y":56,"zoom":477,"background":478},"100% tailored to your needs - with ❤️",{"benefit_icon":488,"benefit_copy":493},{"dimensions":489,"alt":40,"copyright":40,"url":490,"id":491,"edit":492},{"width":220,"height":220},"https://360learning.cdn.prismic.io/360learning/21c0bf70-3f4d-4df2-a542-32181757287d_tick_icon.svg","ZR_B8hAAACYAEERx",{"x":56,"y":56,"zoom":477,"background":478},"No commitment. Free as can be.","key_benefits$a37b0780-586d-495b-aef6-b648b50ec717","key_benefits",{"id":497,"type":498,"tags":499,"lang":6,"slug":461,"first_publication_date":500,"last_publication_date":501,"data":502,"link_type":120,"key":615,"isBroken":122},"X23tgxEAACEAuMdH","form_config",[],"2020-09-25T13:20:04+0000","2024-05-28T14:33:15+0000",{"body":503,"platform_registration":601,"button_label_after_completion":603,"form_completion_subtitle":604,"form_type":608,"button_link_after_completion":609,"marketo_form_id":612,"form_completion_title":613,"form_button_label":614},[504,513,520,527,544,560,569,576],{"primary":505,"items":509,"id":511,"slice_type":512,"slice_label":40},{"inline":506,"first_name_required":506,"first_name_placeholder":507,"last_name_required":506,"last_name__placeholder":508},true,"First name","Last name",[510],{},"first_last_name_inputs$f60a6fa3-b56d-42e0-a5d5-4f01c116fe8c","first_last_name_inputs",{"primary":514,"items":516,"id":518,"slice_type":519,"slice_label":40},{"short":506,"required":506,"allow_non_pro_emails":122,"placeholder":515},"Work Email",[517],{},"email_input$9a7688a5-685b-496c-9d83-74fe94d578bf","email_input",{"primary":521,"items":523,"id":525,"slice_type":526,"slice_label":40},{"short":506,"required":506,"placeholder":522},"Phone number",[524],{},"phone_input$533aae7b-5143-48ec-9e29-f0a320f840a6","phone_input",{"primary":528,"items":531,"id":542,"slice_type":543,"slice_label":40},{"short":506,"marketo_id":529,"required":506,"placeholder":530},"ProjectStart__c","Timeframe to buy an LMS",[532,534,536,538,540],{"option":533},"Immediately",{"option":535},"Within the next 3 months",{"option":537},"3 to 6 months",{"option":539},"More than 6 months",{"option":541},"I'm just looking around","dropdown_select_input$c60880ad-0957-47af-9d2e-423d82af007e","dropdown_select_input",{"primary":545,"items":548,"id":559,"slice_type":543,"slice_label":40},{"short":506,"marketo_id":546,"required":506,"placeholder":547},"Form_ProjectSize__c","Number of platform users",[549,551,553,555,557],{"option":550},"0 to 99",{"option":552},"100 to 250 people",{"option":554},"251 to 1000 people",{"option":556},"1,001 to 5,000 people",{"option":558},"5,000+","dropdown_select_input$274a6703-56ed-48ef-a4e8-e42037121957",{"primary":561,"items":565,"id":567,"slice_type":568,"slice_label":40},{"short":122,"marketo_id":562,"required":506,"placeholder":563,"row_count":564},"FormMessage__c","Tell us more about your project",3,[566],{},"text_area$775842bf-b6ab-4712-bb3f-dcf770923118","text_area",{"primary":570,"items":573,"id":575,"slice_type":568,"slice_label":40},{"short":122,"marketo_id":571,"required":506,"placeholder":572,"row_count":90},"HDYHAU_360L__c","How did you hear about us?",[574],{},"text_area$d327ceb8-e3ad-45cb-a724-28093efd7939",{"primary":577,"items":597,"id":599,"slice_type":600,"slice_label":40},{"copy":578},[579],{"type":66,"text":580,"spans":581},"By providing your contact info, you agree to receive communications from 360Learning. You can opt-out at any time. For details, refer to our Privacy Policy.",[582,586],{"start":57,"end":583,"type":232,"data":584},101,{"link_type":234,"url":585},"https://360learning.com/form/email-preferences/",{"start":587,"end":588,"type":232,"data":589},141,155,{"id":590,"type":591,"tags":592,"lang":6,"slug":593,"first_publication_date":594,"last_publication_date":595,"uid":596,"link_type":120,"isBroken":122},"YrwJGhAAACAAv-Ph","legal_document",[],"privacy--360learning","2022-06-29T08:51:38+0000","2025-08-19T15:09:15+0000","privacy",[598],{},"legal_text$d02a20a9-3ee8-4cc4-a5f0-ae1422bad3eb","legal_text",[602],{"group_id":40,"session_id":40},"Back to homepage",[605],{"type":66,"text":606,"spans":607},"We’ll be in touch very shortly to organize your customized demo. 😉",[],"Demo",{"link_type":234,"key":610,"url":611},"46f5fb3c-e9fe-455e-ad04-0c608a480336","https://360learning.com/","236","Great call 💪 !!","Book my demo","3bc877a3-f4dc-4bf5-86f8-25b37bbe624f","8a4b9a16-9049-439b-ab29-00356bbb4597",[],"conversion_form$52ba47bd-fa80-490c-954d-497433dbe900","conversion_form",{"primary":621,"items":626,"id":5873,"slice_type":1331,"slice_label":40},{"title":622,"cta_active":122,"cta_type":623,"cta_label":40,"cta_link":624},[],"link",{"link_type":625},"Any",[627,2445,4427],{"resource":628},{"id":629,"type":41,"tags":630,"lang":6,"slug":631,"first_publication_date":632,"last_publication_date":633,"uid":634,"data":635,"link_type":120,"key":2444,"isBroken":122},"aYSghhIAACcAxkCW",[],"brewed-together-how-heineken-captures-expert-knowledge-at-scale-with-360learning","2026-02-10T08:53:14+0000","2026-04-10T14:01:09+0000","heineken-collaborative-learning",{"body":636,"tags":2381,"company_logo":2410,"illustration":2414,"key_figures":2421,"title":2440,"reading_time":60},[637,662,693,739,756,764,802,824,832,840,861,875,883,900,923,931,960,987,1016],{"primary":638,"items":642,"id":661,"slice_type":212,"slice_label":40},{"team_title":639},[640],{"type":171,"text":172,"spans":641,"direction":59},[],[643,652],{"profile_picture":644,"name":650,"role":651},{"dimensions":645,"alt":646,"copyright":40,"url":647,"id":648,"edit":649},{"width":102,"height":102},"raquel-ferreira-heineken","https://images.prismic.io/360learning/aYSczt0YXLCxVbyX_Raquel-Ferreira-Heineken.jpeg?auto=format,compress&rect=0,0,478,478&w=128&h=128","aYSczt0YXLCxVbyX",{"x":56,"y":56,"zoom":90,"background":91},"Raquel Ferreira","Learning Experience Specialist",{"profile_picture":653,"name":659,"role":660},{"dimensions":654,"alt":655,"copyright":40,"url":656,"id":657,"edit":658},{"width":102,"height":102},"Jodi Josias from Heineken ","https://images.prismic.io/360learning/aYSdDt0YXLCxVbza_Jodi-Josias-Heineken.jpeg?auto=format,compress&rect=0,0,332,332&w=128&h=128","aYSdDt0YXLCxVbza",{"x":56,"y":56,"zoom":90,"background":91},"Jodi Josias","Global Learning Experience Specialist","team$08052403-a4ce-4d52-8567-e20eea88aacf",{"primary":663,"items":691,"id":692,"slice_type":259,"slice_label":40},{"text":664},[665,669,672,677,681,686],{"type":171,"text":666,"spans":667,"direction":59},"The challenge: Breaking silos within a global giant",[668],{"start":56,"end":341,"type":58},{"type":66,"text":670,"spans":671,"direction":59},"Before adopting a collaborative learning strategy, HEINEKEN faced several organizational barriers to learning:",[],{"type":66,"text":673,"spans":674,"direction":59},"1. Inefficient knowledge silos and duplication: With over 85 operating companies (OpCos), knowledge was often shared informally. \"People in different operating companies didn't have visibility,”explains Raquel Ferreira, Learning Experience Specialist. “You would often see similar content being produced multiple times. It wasn’t cost-effective.\"\n",[675],{"start":56,"end":676,"type":58},46,{"type":66,"text":678,"spans":679,"direction":59},"2. Disengaged local communities and cost inefficiencies: Local teams often felt disconnected from global headquarters. They spent budgets on local programs only to have similar versions launched globally. \"This meant local resources were used only to have the plug pulled,\" says Jodi Josias, Learning Experience Specialist. \"It contributed to disengagement.\"\n",[680],{"start":56,"end":292,"type":58},{"type":66,"text":682,"spans":683,"direction":59},"3. Inconsistent governance: Admins in different OpCos worked in isolation, leading to a lack of standardized roles and \"lax governance.\" Without clear criteria for Admins and Authors, course quality varied wildly, and navigating the platform became difficult for learners moving between functions.\n",[684],{"start":56,"end":685,"type":58},26,{"type":66,"text":687,"spans":688,"direction":59},"4. Aspiration vs daily practice: While \"Learn, Share, Reapply\" was an existing core value, the company lacked the workflows and technology to make it operational.",[689],{"start":56,"end":690,"type":58},31,[],"rich_text$3ee55328-ae26-4677-8320-17f35068273c",{"primary":694,"items":737,"id":738,"slice_type":259,"slice_label":40},{"text":695},[696,700,703,711,715,719,723,732,734],{"type":171,"text":697,"spans":698,"direction":59},"The solution: Building a collaborative learning ecosystem",[699],{"start":56,"end":446,"type":58},{"type":66,"text":701,"spans":702,"direction":59},"",[],{"type":66,"text":704,"spans":705,"direction":59},"To solve these challenges, HEINEKEN selected 360Learning for three primary reasons: \n",[706],{"start":707,"end":708,"type":232,"data":709},61,83,{"link_type":234,"url":710,"target":236},"https://360learning.com/customers/how-heineken-is-transforming-ld-for-85000-employee/",{"type":66,"text":712,"spans":713,"direction":59},"1. Scalability: Global deployment combined with local flexibility.",[714],{"start":56,"end":426,"type":58},{"type":66,"text":716,"spans":717,"direction":59},"2. AI capabilities: Rapid translation and content creation.",[718],{"start":56,"end":334,"type":58},{"type":66,"text":720,"spans":721,"direction":59},"3. Ease of use: A simple interface for both admins and learners.\n",[722],{"start":56,"end":426,"type":58},{"type":66,"text":724,"spans":725,"direction":59},"Related: How HEINEKEN is Transforming L&D for 85,000+ Employees with Collaborative Learning",[726,728,729],{"start":56,"end":727,"type":373},91,{"start":56,"end":727,"type":58},{"start":730,"end":727,"type":232,"data":731},9,{"link_type":234,"url":710,"target":236},{"type":66,"text":701,"spans":733,"direction":59},[],{"type":66,"text":735,"spans":736,"direction":59},"Here’s how the team brought collaborative learning to life by focusing on decentralizing L&D and empowering local teams, incorporating AI into their workflows, and establishing core quality standards. ",[],[],"rich_text$9c11fd8f-d7ac-49f4-9d0c-0f39c547bf7c",{"primary":740,"items":754,"id":755,"slice_type":259,"slice_label":40},{"text":741},[742,745,748,751],{"type":297,"text":743,"spans":744,"direction":59},"Decentralizing L&D: Empowering local teams",[],{"type":66,"text":746,"spans":747,"direction":59},"HEINEKEN empowered local teams to identify and work with their own subject-matter experts (SMEs) to create learning programs.",[],{"type":66,"text":749,"spans":750,"direction":59},"\"360Learning puts us in a position to empower local teams to work with SMEs,” explains Jodi. “They know their people best; they have the ability to identify, certify, and build relationships with their internal experts to capture and share knowledge locally.\"",[],{"type":66,"text":752,"spans":753,"direction":59},"To put this into practice, they introduced the Learning Academy and the Collaboration Hub.",[],[],"rich_text$9a8ab5c5-657f-47d4-ab6b-b1e1a9a856a3",{"primary":757,"items":762,"id":763,"slice_type":268,"slice_label":40},{"text":758},[759],{"type":66,"text":760,"spans":761,"direction":59},"\"360Learning empowers our local teams to work with SMEs. They [local teams] know their people best; they have the ability to identify, certify, and build relationships with their internal experts to capture and share knowledge locally.\" - Jodi Josias, HEINEKEN",[],[],"highlighted_text$eab76ba2-4d55-4a83-a4f5-8337d8ac0fb1",{"primary":765,"items":800,"id":801,"slice_type":259,"slice_label":40},{"text":766},[767,770,773,775,778,784,789,794,797],{"type":297,"text":768,"spans":769,"direction":59},"A global community of practice for Admins: The Learning Academy\n",[],{"type":66,"text":771,"spans":772,"direction":59},"To solve the historical challenges of isolated workflows and lax governance, HEINEKEN launched a  Learning Academy with support from their Learning Consultant as part of 360Learning's train-the-trainer services. This initiative was designed to move beyond traditional training by creating a global community of practice that bridges the gap between Admins in different OpCos.",[],{"type":66,"text":701,"spans":774,"direction":59},[],{"type":66,"text":776,"spans":777,"direction":59},"Previously, Admins worked in silos, leading to inconsistent content quality and disengaged communities. The Learning Academy addressed this by introducing:\n",[],{"type":66,"text":779,"spans":780,"direction":59},"• Standardized alignment: Annual certifications for Admins, Authors, and Coaches has established a “shared language” and universal quality standards across 85 OpCos.",[781],{"start":782,"end":783,"type":58},2,24,{"type":66,"text":785,"spans":786,"direction":59},"• Connected governance: By training Admins together under one global framework, HEINEKEN transformed them from isolated local teams into a unified network that collaborates on platform design and governance.",[787],{"start":782,"end":788,"type":58},22,{"type":66,"text":790,"spans":791,"direction":59},"• Expert empowerment: The certification process ensures that every contributor, regardless of their region, feels empowered to maintain global standards while sharing local expertise.\n",[792],{"start":782,"end":793,"type":58},20,{"type":66,"text":795,"spans":796,"direction":59},"\"The certification helps people feel empowered to do a great job while ensuring content remains fit for purpose,\" says Raquel. This shift focused the organization on maintaining global excellence rather than merely \"creating courses.\" ",[],{"type":66,"text":798,"spans":799,"direction":59},"When combined with the Collaboration Hub, this connected Admin community can now invite cross-regional Authors to provide nuance and expertise, making every learning path more qualitative and relevant.",[],[],"rich_text$91bb4c68-44ff-48d4-abf8-440c9c157529",{"primary":803,"items":822,"id":823,"slice_type":259,"slice_label":40},{"text":804},[805,808,810,816,819],{"type":297,"text":806,"spans":807,"direction":59},"The Collaboration Hub: Establishing co-authoring",[],{"type":66,"text":701,"spans":809,"direction":59},[],{"type":66,"text":811,"spans":812,"direction":59},"With guidance from a dedicated 360Learning Learning Consultant—who provided bespoke support and workshops on strategy beyond standard technical training—HEINEKEN created the Collaboration Hub, a space where OpCo's learning teams post Learning Needs that SMEs from other regions can fulfill by localizing existing content.",[813],{"start":814,"end":815,"type":58},174,191,{"type":66,"text":817,"spans":818,"direction":59},"\"Now you can have a local owner in Portugal working on a content project with a local expert in South Africa,\" says Raquel. This co-authoring capability turns individual expertise into scalable assets.",[],{"type":66,"text":820,"spans":821,"direction":59},"For example, \"when one OpCo creates an AI course, another can quickly adapt it for their market,\" says Raquel. \"They ask their own local SMEs to make it contextual for their specific region and then distribute it.” This has broken down silos and ensured employees have the knowledge they need.",[],[],"rich_text$4a24a738-0af1-4706-b84c-ebd6fef9f6aa",{"primary":825,"items":830,"id":831,"slice_type":268,"slice_label":40},{"text":826},[827],{"type":66,"text":828,"spans":829,"direction":59},"“This co-authoring capability allows multiple ‘thinking heads’ to revise and adapt expertise into scalable assets for the entire organization.” - Raquel Ferreira, HEINEKEN",[],[],"highlighted_text$f38b8846-d81b-4720-8840-c864776a597f",{"primary":833,"items":838,"id":839,"slice_type":259,"slice_label":40},{"text":834},[835],{"type":66,"text":836,"spans":837,"direction":59},"Additionally, the 360Learning AI translation feature has reduced deployment time from months to days. “Instead of spending significant time and money on manual translations, we use AI for the initial draft and then have local authors refine it. This ensures our learning paths are ready for local deployment, empowering our teams to share expertise regardless of what language they speak,” explains Raquel.",[],[],"rich_text$5f83e2e0-e044-4b4d-bc7e-ae49f10b8a70",{"primary":841,"items":859,"id":860,"slice_type":259,"slice_label":40},{"text":842},[843,846,848,854,856],{"type":297,"text":844,"spans":845,"direction":59},"Incentivizing Admin and SME contribution: The Global Learning Awards",[],{"type":66,"text":701,"spans":847,"direction":59},[],{"type":66,"text":849,"spans":850,"direction":59},"Admin and SME contribution has been such a success at HEINEKEN that the team launched the Global Learning Awards, recognizing contributors for categories  like\"Best Content Creation\" and \"Highest Collaboration Score.\"",[851],{"start":852,"end":853,"type":58},90,112,{"type":66,"text":701,"spans":855,"direction":59},[],{"type":66,"text":857,"spans":858,"direction":59},"Raquel highlights the strategic impact of this recognition: \"By rewarding these collaborative behaviors, we’ve kept people engaged as well as accelerated knowledge sharing across the organization. “It was an incredible initiative to be a part of and people are still talking about it now!” she says.",[],[],"rich_text$8467e6df-9077-416e-8775-f9c6ffd0593e",{"primary":862,"items":873,"id":874,"slice_type":259,"slice_label":40},{"text":863},[864,867,870],{"type":297,"text":865,"spans":866,"direction":59},"AI: Making speed-to-market a reality ",[],{"type":66,"text":868,"spans":869,"direction":59},"HEINEKEN also integrated AI into its learning strategy with the primary goal of driving efficiency. Using 360Learning’s native AI course builder has been a \"game-changer\" for achieving speed-to-market. ",[],{"type":66,"text":871,"spans":872,"direction":59},"According to Jodi: \"We can take disparate documents, load them into 360Learning, and use strategic prompts to outline exactly what our audience needs. The AI crafts high-quality content—and even downloadable 'cheat sheets'—directly from those sources. Course authors can then add the human touch. It has transformed our process.\"",[],[],"rich_text$5ebc723c-cc31-4030-8bd0-754d475c1635",{"primary":876,"items":881,"id":882,"slice_type":268,"slice_label":40},{"text":877},[878],{"type":66,"text":879,"spans":880,"direction":59},"\"Speed-to-market is now a reality. We can take disparate documents, load them into 360Learning, and use strategic prompts to outline exactly what our audience needs.\" - Jodi Josias, HEINEKEN",[],[],"highlighted_text$2e8e7a7c-10ab-4dbe-98d3-ef331f371186",{"primary":884,"items":898,"id":899,"slice_type":259,"slice_label":40},{"text":885},[886,889,892,895],{"type":297,"text":887,"spans":888,"direction":59},"The ambassador network: Driving global adoption",[],{"type":66,"text":890,"spans":891,"direction":59},"To ensure local buy-in, HEINEKEN launched a regional Ambassador Program long before the official platform rollout.  Regional Ambassadors—including Jodi himself, who served as an ambassador in his previous role—were embedded into the development phase to co-create the platform’s design governance, and reporting.  ",[],{"type":66,"text":893,"spans":894,"direction":59},"This early involvement shortened feedback loops and built strong regional connections, ensuring the global tool was shaped by local needs from day one.",[],{"type":66,"text":896,"spans":897,"direction":59},"\"The goal was to empower OpCos to own the experience,” Jodi reflects. “By the time we launched, our OpCos had done such amazing work that we had a hard time picking a winner at our Learning Awards ceremony.”",[],[],"rich_text$3ca39abd-499d-49f9-b21a-8185151884ac",{"primary":901,"items":921,"id":922,"slice_type":259,"slice_label":40},{"text":902},[903,907,910,913,918],{"type":171,"text":904,"spans":905,"direction":59},"The results: A bottom-up revolution",[906],{"start":56,"end":407,"type":58},{"type":66,"text":908,"spans":909,"direction":59},"Since launching these initiatives, HEINEKEN has seen a dramatic shift in its organizational learning.",[],{"type":297,"text":911,"spans":912,"direction":59},"Strong engagement and reach",[],{"type":66,"text":914,"spans":915,"direction":59},"The shift to a collaborative model has triggered a surge in engagement across the organization. HEINEKEN saw an 86% increase in learning consumption (unique individuals who started courses) over 6 months compared to 12 months on their previous platform.  ",[916],{"start":853,"end":917,"type":58},252,{"type":66,"text":919,"spans":920,"direction":59},"Raquel observes that this high adoption reflects a genuine cultural appetite for learning: \"This showed us that people were willing to learn when they had the right tools for it and peer learning wasn't just a nice idea—it really was a necessity at our scale\"",[],[],"rich_text$1c070226-e3fb-4842-93f8-122efa278ee6",{"primary":924,"items":929,"id":930,"slice_type":268,"slice_label":40},{"text":925},[926],{"type":66,"text":927,"spans":928,"direction":59},"\"This showed us that people were willing to learn when they had the right tools for it and peer learning wasn't just a nice idea—it really was a necessity at our scale.\" - Raquel Ferreira, HEINEKEN",[],[],"highlighted_text$274318f6-4d68-4224-9ef2-67ffe6da94e0",{"primary":932,"items":958,"id":959,"slice_type":259,"slice_label":40},{"text":933},[934,937,940,943,946,949,952,955],{"type":297,"text":935,"spans":936,"direction":59},"Rapid (and impactful) content creation",[],{"type":66,"text":938,"spans":939,"direction":59},"The \"create once, deploy many\" philosophy is delivering tangible results:",[],{"type":66,"text":941,"spans":942,"direction":59},"• Over 1,200 new courses created since go-live",[],{"type":66,"text":944,"spans":945,"direction":59},"• 50 courses shared in the Collaboration Hub within just two weeks.",[],{"type":66,"text":947,"spans":948,"direction":59},"• 155 Learning Needs raised in less than four months.",[],{"type":297,"text":950,"spans":951,"direction":59},"Local success in Egypt",[],{"type":66,"text":953,"spans":954,"direction":59},"The impact of collaborative learning is best seen at a local level, such as a learning program in Egypt. By combining global content and leveraging the platform’s ability to author custom content and schedule integrated classroom sessions, they created their own blended data Literacy path. ",[],{"type":66,"text":956,"spans":957,"direction":59},"As Jodi explains, “this enabled participants to apply global concepts to various business use cases in their day-to-day environments, ensuring the learning was practical, repeatable, and directly linked to their roles.\"",[],[],"rich_text$7fb6e495-ae27-49ed-9a0c-7e09b26fd822",{"primary":961,"items":985,"id":986,"slice_type":259,"slice_label":40},{"text":962},[963,966,969,973,977,982],{"type":297,"text":964,"spans":965,"direction":59},"Beyond the platform: Strategic impact",[],{"type":66,"text":967,"spans":968,"direction":59},"The partnership with 360Learning and deployment of collaborative learning has transformed HEINEKEN’s \"Learn, Share, Reapply\" ethos into a measurable competitive advantage. By moving beyond a top-down model, the company has addressed its core operational challenges through a decentralized, high-velocity ecosystem.",[],{"type":66,"text":970,"spans":971,"direction":59},"• Eliminating silos and skills gaps: The \"create once, deploy many\" philosophy has turned isolated expertise into a global asset. With 155 Learning Needs identified and over 1,200 courses created, HEINEKEN ensures that local teams rapidly close skill gaps by sharing and adapting proven, peer-vetted content rather than duplicating effort.",[972],{"start":782,"end":407,"type":58},{"type":66,"text":974,"spans":975,"direction":59},"• Operational cost effectiveness: HEINEKEN has replaced expensive, redundant local programs with a co-authoring model. By allowing operating companies to fulfill global Learning Needs through localization, the organization ensures that budgets are spent on high-impact contextualization rather than starting from scratch.",[976],{"start":782,"end":433,"type":58},{"type":66,"text":978,"spans":979,"direction":59},"• Time efficiency and speed-to-market: AI-driven workflows have made \"speed-to-market a reality.\" Native AI tools and automated translation have slashed deployment times from months to days, allowing the organization to respond to business needs in real-time.",[980],{"start":782,"end":981,"type":58},37,{"type":66,"text":983,"spans":984,"direction":59},"360Learning has been more than just a piece of new tech for HEINEKEN. As Jodi concludes, \"it has allowed us to come together as one big learning community and has sparked a new mindset where collaborative learning is our biggest strength.”",[],[],"rich_text$13a17787-9551-43f8-bedf-cc56bce249ad",{"primary":988,"items":1014,"id":1015,"slice_type":619,"slice_label":40},{"document":989},{"id":455,"type":456,"tags":990,"lang":6,"slug":458,"first_publication_date":459,"last_publication_date":460,"uid":461,"data":991,"link_type":120,"key":1013,"isBroken":122},[],{"body":992,"form_config":1011},[993],{"primary":994,"items":998,"id":494,"slice_type":495,"slice_label":40},{"title":995},[996],{"type":53,"text":468,"spans":997,"direction":59},[],[999,1003,1007],{"benefit_icon":1000,"benefit_copy":479},{"dimensions":1001,"alt":40,"copyright":40,"url":474,"id":475,"edit":1002},{"width":220,"height":220},{"x":56,"y":56,"zoom":477,"background":478},{"benefit_icon":1004,"benefit_copy":486},{"dimensions":1005,"alt":40,"copyright":40,"url":483,"id":484,"edit":1006},{"width":220,"height":220},{"x":56,"y":56,"zoom":477,"background":478},{"benefit_icon":1008,"benefit_copy":493},{"dimensions":1009,"alt":40,"copyright":40,"url":490,"id":491,"edit":1010},{"width":220,"height":220},{"x":56,"y":56,"zoom":477,"background":478},{"id":497,"type":498,"tags":1012,"lang":6,"slug":461,"first_publication_date":500,"last_publication_date":501,"link_type":120,"key":615,"isBroken":122},[],"682ce14d-0867-4994-bc23-b901ce5ea72a",[],"conversion_form$3ba62a0d-5030-4ebb-8e5e-c4422baf875c",{"primary":1017,"items":1020,"id":2380,"slice_type":1331,"slice_label":40},{"title":1018,"cta_active":122,"cta_type":623,"cta_label":40,"cta_link":1019},[],{"link_type":625},[1021,1398,1828],{"resource":1022},{"id":1023,"type":41,"tags":1024,"lang":6,"slug":1025,"first_publication_date":1026,"last_publication_date":1027,"uid":1028,"data":1029,"link_type":120,"key":1397,"isBroken":122},"aMgqYBAAACMAVGbW",[],"how-heineken-is-transforming-ld-for-85000-employees-with-collaborative-learning","2025-09-16T13:09:18+0000","2026-02-10T08:53:55+0000","how-heineken-is-transforming-ld-for-85000-employee",{"body":1030,"tags":1332,"company_logo":1362,"illustration":1368,"key_figures":1374,"title":1393,"reading_time":60},[1031,1048,1059,1094,1123,1137,1159,1167,1178,1221,1229,1249,1257,1273,1281,1292,1299],{"primary":1032,"items":1036,"id":1047,"slice_type":212,"slice_label":40},{"team_title":1033},[1034],{"type":171,"text":172,"spans":1035,"direction":59},[],[1037],{"profile_picture":1038,"name":1045,"role":1046},{"dimensions":1039,"alt":1040,"copyright":40,"url":1041,"id":1042,"edit":1043},{"width":102,"height":102},"geraldine-murphy-heineken","https://images.prismic.io/360learning/aMlafGGNHVfTPRoP_GMportrait.jpg?auto=format,compress&rect=240,0,960,960&w=128&h=128","aMlafGGNHVfTPRoP",{"x":1044,"y":56,"zoom":90,"background":91},240,"Geraldine Murphy","Global Learning Experience Manager","team$5188089d-ff9f-49da-bec1-a2143b787f3a",{"primary":1049,"items":1057,"id":1058,"slice_type":259,"slice_label":40},{"text":1050},[1051,1054],{"type":171,"text":1052,"spans":1053,"direction":59},"A small team with a global mission",[],{"type":66,"text":1055,"spans":1056,"direction":59},"The learning and development initiatives at HEINEKEN are spearheaded by a three-person Global L&D Center of Excellence. Based in Amsterdam, their role is to enable the local learning and HR teams across HEINEKEN’s 85 operating companies. This decentralized model means the team's primary \"customers\" are these local teams, who in turn serve the company's employees.",[],[],"rich_text$278707f3-ab99-4421-8a4f-6a44af76e61f",{"primary":1060,"items":1092,"id":1093,"slice_type":259,"slice_label":40},{"text":1061},[1062,1065,1068,1071,1075,1079,1084,1089],{"type":171,"text":1063,"spans":1064,"direction":59},"The challenge: From the \"wild west\" to a unified strategy",[],{"type":66,"text":1066,"spans":1067,"direction":59},"With such a vast distributed workforce, HEINEKEN faced a huge challenge: how to deliver learning that was both strategically aligned at the global level and flexible enough for local needs.",[],{"type":66,"text":1069,"spans":1070,"direction":59},"HEINEKEN faced four main challenges.",[],{"type":66,"text":1072,"spans":1073,"direction":59},"1. Fragmented learning – 85 operating companies managed training independently, resulting in duplication, inconsistent quality, and limited ownership.\n",[1074],{"start":56,"end":788,"type":58},{"type":66,"text":1076,"spans":1077,"direction":59},"2. Content clutter – Years of accumulated material made it hard for learners to find relevant resources. “Mandatory training wasn’t being done particularly well,” recalls Geraldine Murphy, Global Learning Experience Manager. “Our previous system had become the ‘wild west’—with little ownership or strategy.”\n",[1078],{"start":56,"end":334,"type":58},{"type":66,"text":1080,"spans":1081,"direction":59},"3. Low engagement – Learners were overwhelmed by confusing navigation, while admins found the system slow and unrewarding. “People should spend their time learning skills, not learning how to use the platform,” Geraldine explains.\n",[1082],{"start":56,"end":1083,"type":58},17,{"type":66,"text":1085,"spans":1086,"direction":59},"4. Poor mobile access – A modern workforce needed seamless, on-the-go learning, but the system couldn’t deliver.\n",[1087],{"start":56,"end":1088,"type":58},21,{"type":66,"text":1090,"spans":1091,"direction":59},"The company needed more than a new platform—they needed a partner to capture proprietary skills, drive engagement, harness AI, and build toward a skills-driven talent marketplace.",[],[],"rich_text$23c71a69-5e0c-41c3-85fa-ad1210d8fbbe",{"primary":1095,"items":1121,"id":1122,"slice_type":259,"slice_label":40},{"text":1096},[1097,1100,1103,1108,1113,1118],{"type":171,"text":1098,"spans":1099,"direction":59},"The solution: Collaborative, AI-powered learning at scale",[],{"type":66,"text":1101,"spans":1102,"direction":59},"To solve these challenges, HEINEKEN selected 360Learning after a rigorous RFP process. The choice was driven by three differentiators that matched their transformation goals:\n",[],{"type":66,"text":1104,"spans":1105,"direction":59},"1. Scalability for global deployment with local flexibility.",[1106],{"start":56,"end":1107,"type":58},60,{"type":66,"text":1109,"spans":1110,"direction":59},"2. AI-powered tools for translation, content creation, and speed of delivery.",[1111],{"start":56,"end":1112,"type":58},77,{"type":66,"text":1114,"spans":1115,"direction":59},"3. Ease of use for both admins and learners, reducing overload and duplication.",[1116],{"start":56,"end":1117,"type":58},79,{"type":66,"text":1119,"spans":1120,"direction":59},"Here’s how the team brought their new learning strategy to life by focusing on community and peer-to-peer knowledge sharing:",[],[],"rich_text$a87b3e2c-f43d-43d0-b038-a8fd202b2dfd",{"primary":1124,"items":1135,"id":1136,"slice_type":259,"slice_label":40},{"text":1125},[1126,1129,1132],{"type":297,"text":1127,"spans":1128,"direction":59},"Collaborative learning to engage every level of the business",[],{"type":66,"text":1130,"spans":1131,"direction":59},"The launch of their learning platform, UBREW (powered by 360Learning) has enabled new global and functional academies, ensuring consistent structure while allowing local adaptation. A customized mobile app gives employees easy access anytime, anywhere.",[],{"type":66,"text":1133,"spans":1134,"direction":59},"To build community, HEINEKEN  launched a global ambassador network, a shared knowledge center, and a playful “Little Green Learning Book” to guide employees through the change. Role-based training certifies admins, authors, and coaches, empowering subject-matter experts (SMEs) to create and share high-quality content autonomously.",[],[],"rich_text$6d02fad7-4d2c-4558-84bd-ac5e10e229db",{"primary":1138,"items":1157,"id":1158,"slice_type":259,"slice_label":40},{"text":1139},[1140,1143,1146,1150,1154],{"type":297,"text":1141,"spans":1142,"direction":59},"AI for impact: Faster, smarter, global delivery",[],{"type":66,"text":1144,"spans":1145,"direction":59},"360Learning’s AI-powered authoring has transformed how content is created and deployed at HEINEKEN:",[],{"type":66,"text":1147,"spans":1148,"direction":59},"AI course creation helps respond even more quickly to emerging business needs.\n",[1149],{"start":56,"end":334,"type":58},{"type":66,"text":1151,"spans":1152,"direction":59},"Automatic translations let the team “design once, deploy everywhere,” eliminating the need for    50 separate local adaptations.\n",[1153],{"start":56,"end":788,"type":58},{"type":66,"text":1155,"spans":1156,"direction":59},"As Geraldine explains, “from a cost perspective, we’re saving significantly by reducing reliance on external vendors. And the speed—AI translations and the end-to-end process of developing a course, translating it, doing quality assurance and deploying it, the speed in which we can now do that in 360Learning is phenomenal.”",[],[],"rich_text$8a340bde-886a-4127-a564-7eef12978467",{"primary":1160,"items":1165,"id":1166,"slice_type":268,"slice_label":40},{"text":1161},[1162],{"type":66,"text":1163,"spans":1164,"direction":59},"\"The speed in which we can now develop a course, translate it, do quality assurance, and deploy it with 360Learning is phenomenal.\" - Geraldine Murphy, HEINEKEN",[],[],"highlighted_text$569c1c97-ab70-4d28-b71a-0c92aa578fc0",{"primary":1168,"items":1176,"id":1177,"slice_type":259,"slice_label":40},{"text":1169},[1170,1173],{"type":297,"text":1171,"spans":1172,"direction":59},"An easy to use, skills-focused learning platform",[],{"type":66,"text":1174,"spans":1175,"direction":59},"360Learning’s tagging and taxonomy tools have supported the platform change. Learners can now search by competencies and skills, while global product owners can monitor learning needs submitted by employees, identify emerging skills gaps and the SMEs that can help fill that gap. “That’s super smart,” says Geraldine. This allows the team to keep a pulse on all the skills within the business and  HEINEKEN will be exploring skills-based learning in even more detail in the next 12 months.",[],[],"rich_text$e6657d82-9761-48f2-be7c-a8355c825b54",{"primary":1179,"items":1219,"id":1220,"slice_type":259,"slice_label":40},{"text":1180},[1181,1184,1187,1190,1193,1197,1200,1203,1206,1208,1211,1214,1217],{"type":171,"text":1182,"spans":1183,"direction":59},"The implementation: Seven months from start to finish",[],{"type":66,"text":1185,"spans":1186,"direction":59},"The implementation of 360Learning was ambitious: a complete migration, rebuild, and relaunch in just seven months. ",[],{"type":66,"text":1188,"spans":1189,"direction":59},"“In moving to 360Learning, this was never just a system change—it was the start of a transformation,” says Geraldine. “We retired nearly 50% of our old content, because it wasn’t being used, wasn’t owned, or wasn’t relevant. That allowed us to start fresh.”",[],{"type":66,"text":1191,"spans":1192,"direction":59},"The scope of work was staggering. The team of three had to:",[],{"type":66,"text":1194,"spans":1195,"direction":59},"•  Rebuild more than 1,000  learning Paths",[1196],{"start":90,"end":564,"type":58},{"type":66,"text":1198,"spans":1199,"direction":59},"•  Launch new global academies and a HEINEKEN Academy",[],{"type":66,"text":1201,"spans":1202,"direction":59},"•  Integrate global catalogues,  Outlook and productivity tools",[],{"type":66,"text":1204,"spans":1205,"direction":59},"•  Run a comprehensive communications and change management program (including regional         ambassadors, weekly drop-ins, a launch playbook, and operating procedures for admins and         authors)\n\n•  Design and develop a learning academy with a catalogue of role-based training and create a          cycle of certification around upskilling for Authors, Coaches and Admins",[],{"type":66,"text":701,"spans":1207,"direction":59},[],{"type":66,"text":1209,"spans":1210,"direction":59},"“There was nervousness at the start—was this even possible on such an aggressive timeline?” Geraldine recalls. “But we had no choice. The old system was being switched off and downtime wasn’t an option.”",[],{"type":66,"text":1212,"spans":1213,"direction":59},"To keep the project moving, the team relied heavily on strong stakeholder management. A steering committee was set up to help navigate challenges, align priorities, and secure executive sponsorship when tough decisions had to be made. “Some of those conversations were very challenging,” Geraldine noted. “But the steering committee gave us the backing and influence we needed to overcome sticking points and keep momentum.”",[],{"type":66,"text":1215,"spans":1216,"direction":59},"360Learning’s team also played a critical role in guiding the project. “I have to call out Carolyn Li and Alastair Buckle from 360Learning,” Geraldine says. “They were fantastic. They leaned in, understood our challenges, and kept us moving forward at pace. They were responsive and active, and we couldn’t have done it without those two. It was a great collaboration.”",[],{"type":66,"text":701,"spans":1218,"direction":59},[],[],"rich_text$24d4f3bd-3922-4740-90a3-c9ce639702d9",{"primary":1222,"items":1227,"id":1228,"slice_type":268,"slice_label":40},{"text":1223},[1224],{"type":66,"text":1225,"spans":1226,"direction":59},"“In moving to 360Learning, this was never just a system change—it was the start of a transformation.” - Geraldine Murphy, HEINEKEN",[],[],"highlighted_text$c9d1cc98-a29b-4385-9363-c2159ca49e06",{"primary":1230,"items":1247,"id":1248,"slice_type":259,"slice_label":40},{"text":1231},[1232,1235,1238,1241,1244],{"type":171,"text":1233,"spans":1234,"direction":59},"The results so far: Crushing benchmarks and gaining momentum",[],{"type":66,"text":1236,"spans":1237,"direction":59},"Despite the scale and compressed timeline, the launch exceeded expectations.",[],{"type":66,"text":1239,"spans":1240,"direction":59},"Within the first six weeks:\n",[],{"type":66,"text":1242,"spans":1243,"direction":59},"• 25% of all colleagues were active in the system, smashing the benchmark KPI of 20%\n\n• In the APAC region, every operating company beat the average activation rate\n\n• In just 1.5 months, the platform had already achieved 65% of the annual engagement seen in           the old system\n\n“These numbers show the scale of what we’ve achieved,” says Geraldine. “Doing this kind of transformation at a company our size is incredibly difficult. To see adoption this high so quickly is something we’re really proud of.”",[],{"type":66,"text":1245,"spans":1246,"direction":59},"Creating a space to train and certify stakeholders with different platform roles was a key feature of the implementation. This role-based upskilling was recognized as “best in class” by 360Learning’s team.",[],[],"rich_text$cf93e7ca-fd06-40d5-a92c-ff2c68d99b1a",{"primary":1250,"items":1255,"id":1256,"slice_type":268,"slice_label":40},{"text":1251},[1252],{"type":66,"text":1253,"spans":1254,"direction":59},"\"Doing this kind of transformation at a company our size is incredibly difficult. To see adoption this high so quickly is something we’re really proud of.\" - Geraldine Murphy, HEINEKEN",[],[],"highlighted_text$f8246ac3-3492-4e49-a33f-87f4151f6ffb",{"primary":1258,"items":1271,"id":1272,"slice_type":259,"slice_label":40},{"text":1259},[1260,1263,1266,1269],{"type":171,"text":1261,"spans":1262,"direction":59},"The next phase of collaborative learning",[],{"type":66,"text":1264,"spans":1265,"direction":59},"For HEINEKEN, 360Learning is more than a platform—it’s the foundation of their future talent strategy.\n\n “Learning is part of our bigger master plan,” Geraldine explains. “‘UBREW,’ is the first step toward a talent marketplace where AI will map skills and identify gaps. Next, we’ll upskill the business where needed and give people equitable career opportunities—using UBREW to capture skills data, generate insights, and link training to those gaps.”",[],{"type":66,"text":1267,"spans":1268,"direction":59},"The company is also expanding collaborative learning, encouraging SMEs to co-author and share knowledge. “We already have a principle of ‘learn, share, reapply.’ Now we want to take that further—empowering experts to collaborate directly on the platform so we don’t lose proprietary skills when people leave.”",[],{"type":66,"text":701,"spans":1270,"direction":59},[],[],"rich_text$3c009a59-00b0-46fa-9aa3-ec3a9d9a374c",{"primary":1274,"items":1279,"id":1280,"slice_type":268,"slice_label":40},{"text":1275},[1276],{"type":66,"text":1277,"spans":1278,"direction":59},"\"We already have a principle of ‘learn, share, reapply.’ Now we want to take that further—empowering experts to collaborate directly on the platform so we don’t lose proprietary skills when people leave.\" - Geraldine Murphy, HEINEKEN",[],[],"highlighted_text$6e4169ef-23bf-4254-a56e-4648654f8965",{"primary":1282,"items":1290,"id":1291,"slice_type":259,"slice_label":40},{"text":1283},[1284,1287],{"type":66,"text":1285,"spans":1286,"direction":59},"AI will shape HEINEKEN’s content strategy through a ‘build, borrow, buy, or bot’ model. “For long-term content, we’ll invest and build. For quick needs, AI can generate material that SMEs refine. It’s about choosing the right tool for the job.”",[],{"type":66,"text":1288,"spans":1289,"direction":59},"Ultimately, HEINEKEN sees 360Learning as the driver of a cultural shift. By combining collaborative learning, AI-powered impact, and a skills-first mindset, HEINEKEN is laying the foundation for a future where every employee can multiply their impact and advance their professional development.",[],[],"rich_text$9e331b6b-7396-4ac2-898f-04182e018eed",{"primary":1293,"items":1297,"id":1298,"slice_type":619,"slice_label":40},{"document":1294},{"id":455,"type":456,"tags":1295,"lang":6,"slug":458,"first_publication_date":459,"last_publication_date":460,"uid":461,"link_type":120,"key":1296,"isBroken":122},[],"1dfaa6a9-3a5c-4a99-b162-0b3803068987",[],"conversion_form$345dbfff-0b57-4b08-a11b-6790a8dfaf9d",{"primary":1300,"items":1303,"id":1330,"slice_type":1331,"slice_label":40},{"title":1301,"cta_active":122,"cta_type":623,"cta_label":40,"cta_link":1302},[],{"link_type":625},[1304,1313,1321],{"resource":1305},{"id":1306,"type":41,"tags":1307,"lang":6,"slug":1308,"first_publication_date":1309,"last_publication_date":1310,"uid":1311,"link_type":120,"key":1312,"isBroken":122},"YmqePxEAACMAqYhp",[],"how-safran-achieved-136000-hours-of-online-training-in-only-one-year-with-collaborative-learning","2022-06-07T14:32:11+0000","2025-09-02T08:40:05+0000","safran","c358caab-1a46-42af-be79-9d80ff3203c4",{"resource":1314},{"id":1315,"type":41,"tags":1316,"lang":6,"slug":1317,"first_publication_date":1309,"last_publication_date":1318,"uid":1319,"link_type":120,"key":1320,"isBroken":122},"YmpTRBEAACMAqDED",[],"how-mitsubishi-electric-achieved-99-customer-satisfaction-while-reducing-training-costs-by-65-with-collaborative-learning","2026-03-17T15:59:10+0000","mitsubishielectric","8fb96503-636c-4b51-bb5c-900cc2c6ac76",{"resource":1322},{"id":1323,"type":41,"tags":1324,"lang":6,"slug":1325,"first_publication_date":1326,"last_publication_date":1327,"uid":1328,"link_type":120,"key":1329,"isBroken":122},"Y5BtNREAAB8A-Y-_",[],"from-sme-to-author-in-a-day-how-michelin-built-a-community-of-learning-champions","2022-12-08T15:19:11+0000","2025-02-20T14:13:09+0000","michelin","ee3d72c9-3f9c-4de7-a567-aa48d92ec954","similar_case_studies$4e6758ab-8676-4a6f-9180-8cea751bbe78","similar_case_studies",[1333,1340,1347,1351,1358],{"tag":1334},{"id":1335,"type":138,"tags":1336,"lang":6,"slug":1337,"first_publication_date":1338,"last_publication_date":1338,"uid":1337,"link_type":120,"key":1339,"isBroken":122},"Y5BmBhEAACAA-W8p",[],"internal-expertise","2022-12-07T10:08:13+0000","b9fe377b-cfa2-43aa-87ae-720a6eaa4a2d",{"tag":1341},{"id":1342,"type":138,"tags":1343,"lang":6,"slug":1344,"first_publication_date":1345,"last_publication_date":1345,"uid":1344,"link_type":120,"key":1346,"isBroken":122},"Yw3ajxEAACMAgK6j",[],"mobile-learning","2022-08-30T09:38:30+0000","ef46b4b7-d052-4a93-9731-d434a4d456c0",{"tag":1348},{"id":147,"type":138,"tags":1349,"lang":6,"slug":149,"first_publication_date":150,"last_publication_date":151,"uid":149,"link_type":120,"key":1350,"isBroken":122},[],"d644ad3c-c016-4421-b860-f11da5940ff8",{"tag":1352},{"id":1353,"type":138,"tags":1354,"lang":6,"slug":1355,"first_publication_date":1356,"last_publication_date":1356,"uid":1355,"link_type":120,"key":1357,"isBroken":122},"YmrHEhEAAGycqjUw",[],"upskilling","2022-04-28T16:56:41+0000","12c6be08-a1b7-481c-8202-ece3e7847817",{"tag":1359},{"id":137,"type":138,"tags":1360,"lang":6,"slug":140,"first_publication_date":141,"last_publication_date":141,"uid":140,"link_type":120,"key":1361,"isBroken":122},[],"03e68ee2-6be0-48e3-b310-6f6377302313",{"dimensions":1363,"alt":40,"copyright":40,"url":1365,"id":1366,"edit":1367},{"width":1364,"height":220},196,"https://360learning.cdn.prismic.io/360learning/aMv9rmGNHVfTPXPU_Logo%3Dheineken%2CSize%3DAuto-widthx64px%2CColor%3DColor.svg","aMv9rmGNHVfTPXPU",{"x":56,"y":56,"zoom":90,"background":91},{"dimensions":1369,"alt":40,"copyright":40,"url":1370,"id":1371,"edit":1372},{"width":83,"height":84},"https://images.prismic.io/360learning/aMgp02GNHVfTPPwU_800_heinekencrates.jpeg?auto=format,compress&rect=0,43,800,450&w=1200&h=675","aMgp02GNHVfTPPwU",{"x":56,"y":1373,"zoom":90,"background":91},43,[1375,1381,1387],{"figure":1376,"description":1377},"65%",[1378],{"type":66,"text":1379,"spans":1380,"direction":59},"of yearly engagement in 1.5 months (vs. old system)",[],{"figure":1382,"description":1383},"25%",[1384],{"type":66,"text":1385,"spans":1386,"direction":59},"employees active in 6 weeks",[],{"figure":1388,"description":1389},"7",[1390],{"type":66,"text":1391,"spans":1392,"direction":59},"months to full rollout",[],[1394],{"type":53,"text":1395,"spans":1396,"direction":59},"How HEINEKEN is Transforming L&D for 85,000+ Employees with Collaborative Learning",[],"f01ac140-3946-478a-9948-bf76b4a4e91c",{"resource":1399},{"id":1400,"type":41,"tags":1401,"lang":6,"slug":1402,"first_publication_date":1403,"last_publication_date":1404,"uid":1405,"data":1406,"link_type":120,"key":1827,"isBroken":122},"ZczPkhAAAB8AfX2P",[],"half-the-resources-2x-the-impact-how-safran-university-is-powering-the-groups-transformation","2024-02-14T16:07:08+0000","2025-10-02T08:46:26+0000","safran-university",{"body":1407,"tags":1768,"company_logo":1791,"illustration":1798,"key_figures":1803,"title":1822,"reading_time":1826},[1408,1427,1447,1455,1470,1491,1504,1519,1547,1575,1587,1599,1625,1636,1660,1671,1683,1722,1733,1741],{"primary":1409,"items":1424,"id":1426,"slice_type":259,"slice_label":40},{"text":1410},[1411,1416],{"type":66,"text":1412,"spans":1413},"\"Safran makes almost everything in an aircraft, but doesn't assemble it.”  This is how Frédéric Henrion, Director of Global Learning & Safran University, describes the Group: it’s a deceptively simple way of referring to technological prowess that requires a broad range of skills and deep expertise. ",[1414],{"start":90,"end":1415,"type":373},72,{"type":66,"text":1417,"spans":1418},"With sales of 19 billion euros in 2022 and over 83,000 employees worldwide, Safran is the world's third-largest player in the aerospace sector (excluding aircraft manufacturers). Innovation is at the heart of its business model, which has once again earned it a place in the list of the top 100 most innovative companies in the world.",[1419],{"start":1420,"end":1421,"type":232,"data":1422},287,334,{"link_type":234,"url":1423,"target":236},"https://www.safran-group.com/news/safran-among-top-100-global-innovators-2023-2023-02-17",[1425],{},"rich_text$54034cef-fa47-439e-beb5-fc3b415c4c41",{"primary":1428,"items":1444,"id":1446,"slice_type":259,"slice_label":40},{"text":1429},[1430,1434,1439],{"type":66,"text":1431,"spans":1432},"Safran is a Learning Organization: Thanks to Safran University, the Group’s work on internal skills development has paid off: More than 700 internal contributors participate in training, a perfect example of \"Safran teaches Safran\".",[1433],{"start":56,"end":407,"type":58},{"type":66,"text":1435,"spans":1436},"Safran University packs twice the punch: Safran connects 100% of its learners around the world.",[1437],{"start":56,"end":1438,"type":58},41,{"type":66,"text":1440,"spans":1441},"Skills at the heart of the Group: Safran ensures its competitiveness by providing skills training to nearly 90,000 employees.",[1442],{"start":56,"end":1443,"type":58},33,[1445],{},"rich_text$42f5858a-c5a1-47c2-982d-c08560eeced2",{"primary":1448,"items":1451,"id":1453,"slice_type":1454,"slice_label":40},{"is_ai_theme":122,"title":1449,"wistia_id":1450},[],"m697vu3ypy",[1452],{},"video_player$779d078e-3e5c-4239-96ea-b82f9dcb2cee","video_player",{"primary":1456,"items":1458,"id":1469,"slice_type":212,"slice_label":40},{"team_title":1457},[],[1459],{"profile_picture":1460,"name":1467,"role":1468},{"dimensions":1461,"alt":1462,"copyright":40,"url":1463,"id":1464,"edit":1465},{"width":102,"height":102},"Frédéric Henrion Safran","https://images.prismic.io/360learning/4effa7db-368a-4610-96fe-d39d19b7d23c_Fre%CC%81de%CC%81ric+Henrion.jpeg?auto=compress,format&rect=0,0,800,800&w=128&h=128","ZcX9CRAAACIAc2ji",{"x":56,"y":56,"zoom":1466,"background":478},0.16,"Frédéric Henrion","Director of Global Learning & Safran University","team$cdc25c6c-c048-488b-b32e-705c60f6a99f",{"primary":1471,"items":1488,"id":1490,"slice_type":259,"slice_label":40},{"text":1472},[1473,1476,1479,1482,1485],{"type":171,"text":1474,"spans":1475},"Challenges",[],{"type":66,"text":1477,"spans":1478},"The air transport industry will face colossal challenges over the next 30 years, linked to technological transformations and generational change. This means Safran will need to redefine its entire training strategy.",[],{"type":297,"text":1480,"spans":1481},"Market recovery: a race for innovation",[],{"type":66,"text":1483,"spans":1484},"After two years during which air traffic was at its lowest due to the Covid-19 crisis, the aerospace industry's order books are full. To keep up, Safran is hiring nearly 17,000 people a year. Faced with the challenge of climate change, the Group must also transform itself to help bring about a low-carbon aerospace industry. ",[],{"type":66,"text":1486,"spans":1487},"These upheavals in the air transport industry require Safran's operating units to upskill in order to keep pace with business and remain competitive. ",[],[1489],{},"rich_text$ac14574d-7f12-4301-8110-80691754b0f5",{"primary":1492,"items":1501,"id":1503,"slice_type":268,"slice_label":40},{"text":1493},[1494],{"type":66,"text":1495,"spans":1496},"“The 'ramp up' effect we're experiencing right now is extraordinary: the need for skills to adapt to this rapid pivot is as consequential as it is strategic.” - Frédéric Henrion, Director of Global Learning & Safran University",[1497,1499],{"start":56,"end":1498,"type":58},158,{"start":1498,"end":1500,"type":373},159,[1502],{},"highlighted_text$2aeabb57-c931-44f8-92a5-6130194305df",{"primary":1505,"items":1516,"id":1518,"slice_type":259,"slice_label":40},{"text":1506},[1507,1510,1513],{"type":297,"text":1508,"spans":1509},"New generations and critical skills ",[],{"type":66,"text":1511,"spans":1512},"At the same time, with the renewal of its workforce and the arrival of a new generation of employees, Safran is undergoing an unprecedented transformation. The Group has to make sure their critical institutional knowledge is passed on, as experienced employees leave and new ones arrive. This applies to all activities, including finding ways of training, upskilling, and even reskilling employees. ",[],{"type":66,"text":1514,"spans":1515},"With almost 90,000 employees in 27 countries, the challenge was sizeable: onboard all employees and align career paths while adapting them to local requirements. They needed a platform to help seamlessly connect all of their internal systems.  Safran’s chosen solution also had to allow subject-matter experts to autonomously and easily share their knowledge. ",[],[1517],{},"rich_text$3722046a-9db0-457a-9b2a-a5bb4cb2dbd7",{"primary":1520,"items":1544,"id":1546,"slice_type":259,"slice_label":40},{"text":1521},[1522,1525,1528,1531,1534,1537],{"type":171,"text":1523,"spans":1524},"The solution",[],{"type":66,"text":1526,"spans":1527},"5 years ago, the Group decided to invest in internal mobility through upskilling its employees and supporting them in their career transition with comprehensive training.",[],{"type":297,"text":1529,"spans":1530},"A university to unite all learners and guarantee employability",[],{"type":66,"text":1532,"spans":1533},"Safran University, whose mission is to promote learning and support the Group's development and transformation, has put knowledge sharing at the center of its strategy to remain competitive on the market. ",[],{"type":66,"text":1535,"spans":1536},"Safran University enables employees to develop their skills through a comprehensive range of face-to-face, distance and blended learning courses. It includes a dedicated campus in Massy (Essonne, France) since 2014, which enables learners from all over the world to meet there.",[],{"type":1538,"url":1539,"alt":1540,"copyright":40,"dimensions":1541,"id":1542,"edit":1543},"image","https://images.prismic.io/360learning/e2a60fa5-c151-490c-b8cb-0ea09c81a7fe_Blog_entreprise-apprenante-safran-formation-digitale.jpg?auto=compress,format","Safran University in Massy",{"width":83,"height":84},"YJLfEhUAACsAa1Ss",{"x":56,"y":56,"zoom":90,"background":478},[1545],{},"rich_text$c166cf80-b74e-4dda-8305-a557bdba1a77",{"primary":1548,"items":1572,"id":1574,"slice_type":259,"slice_label":40},{"text":1549},[1550,1553,1555,1558],{"type":66,"text":1551,"spans":1552,"direction":59},"On Safran University’s e-learning platform developed by 360Learning, employees can take continuous training courses, collect badges as they learn, and earn certificates. This approach ensures that knowledge is shared internally, while at the same time reinforcing employees' employability on the job market.",[],{"type":66,"text":701,"spans":1554,"direction":59},[],{"type":297,"text":1556,"spans":1557,"direction":59},"A powerful platform that packs twice the punch",[],{"type":66,"text":1559,"spans":1560,"direction":59},"Safran chose an all-in-one online platform that combines a Learning Management System (LMS) with a Learning Experience Platform (LXP). This way, training teams save precious time delivering training thanks to the automation enabled by the LMS, while offering a seamless experience thanks to the LXP, which aggregates content from some twenty different systems. It even integrates seamlessly with the Group’s other tools, such as SAP SuccessFactors.",[1561],{"start":1562,"end":1563,"type":232,"data":1564},429,447,{"id":1565,"type":1566,"tags":1567,"lang":6,"slug":1568,"first_publication_date":1569,"last_publication_date":1570,"uid":1571,"link_type":120,"isBroken":122},"Zg6ULRMAACIAsyxY","partner",[],"expand-your-learning-catalog","2024-04-04T12:42:55+0000","2026-01-21T15:02:36+0000","sap-successfactors",[1573],{},"rich_text$26e44e12-de3a-413d-94f9-d618fedd7647",{"primary":1576,"items":1584,"id":1586,"slice_type":268,"slice_label":40},{"text":1577},[1578],{"type":66,"text":1579,"spans":1580},"“If we’re now able to double our training offering, it's thanks in no small part to the 360Learning platform.”  - Frédéric Henrion, Director of Global Learning & Safran University",[1581],{"start":1582,"end":1583,"type":58},114,179,[1585],{},"highlighted_text$ca18df94-b336-4e02-8e38-69e2b87e1e7d",{"primary":1588,"items":1596,"id":1598,"slice_type":259,"slice_label":40},{"text":1589},[1590,1593],{"type":66,"text":1591,"spans":1592},"Today, only thirteen HR administrators deploy the solution to employees. In 2022, this same team managed over 400,000 hours of training alone.",[],{"type":66,"text":1594,"spans":1595},"By halving the number of programs it offers, the University was able to refocus on a skills enhancement strategy aligned with their business needs. With half the resources, it offers twice as many courses – a Safran University that packs twice the punch. All this was made possible by digitizing its training catalog, thanks to 360Learning.",[],[1597],{},"rich_text$6d62f4d5-3e20-4307-b700-60c33c5c1879",{"primary":1600,"items":1622,"id":1624,"slice_type":259,"slice_label":40},{"text":1601},[1602,1605,1608,1619],{"type":297,"text":1603,"spans":1604},"Ensuring knowledge retention thanks to SMEs",[],{"type":66,"text":1606,"spans":1607},"Far from wanting to replicate a \"Netflix-style\" user experience, with learners starting several training courses at once without ever completing them, Safran relies on the involvement of its internal SMEs.",[],{"type":66,"text":1609,"spans":1610},"The training platform is organized by Academies or \"communities\". In total, there are 13 hierarchical groups that are perfectly autonomous in the structuring of their sub-groups. Around 300 active authors (course creators) with subject-matter expertise contribute digital training courses to the platform, while 1,200 referents manage the associated training courses.",[1611],{"start":1612,"end":391,"type":232,"data":1613},38,{"id":1614,"type":112,"tags":1615,"lang":6,"slug":1616,"first_publication_date":129,"last_publication_date":1617,"uid":1618,"link_type":120,"isBroken":122},"Y_jgRBAAAB8A70X7",[],"capture-and-share-proprietary-skills-with-ai-powered-academies","2026-03-26T09:18:18+0000","academies",{"type":66,"text":1620,"spans":1621},"One of the goals of these communities is to help make knowledge-sharing a habit, by getting SMEs involved in creating training courses. The more they’re asked to create content and see the rewards, the more motivated they are to share their knowledge: it's a virtuous circle of knowledge. Everybody gets involved: authors, administrators, center managers... This is also how 360Learning supports Safran’s \"glocal\" training approach, helping learners learn at the right time, at the right place.",[],[1623],{},"rich_text$faa06bd5-bec6-4863-b9dc-10d8605e1ed5",{"primary":1626,"items":1633,"id":1635,"slice_type":268,"slice_label":40},{"text":1627},[1628],{"type":66,"text":1629,"spans":1630},"“The fact that Safran learns from Safran, that our in-house experts learn from their employees, is really at the heart of it.” - Frédéric Henrion, Director of Global Learning & Safran University",[1631],{"start":56,"end":1632,"type":58},127,[1634],{},"highlighted_text$da7f874a-ff2d-40e2-b5d6-5ec9cddfaec7",{"primary":1637,"items":1657,"id":1659,"slice_type":259,"slice_label":40},{"text":1638},[1639,1642,1654],{"type":297,"text":1640,"spans":1641},"AI at the service of Safran's skills management",[],{"type":66,"text":1643,"spans":1644},"In the long term, Safran's information system will be enriched with a module enabling skills assessments. It will also allow skills to be linked with job offers and potential opportunities for internal mobility, according to each learner's profile, all thanks to artificial intelligence. Learners will receive learning campaigns to help close their skills gaps, which also helps the L&D department to accurately measure these gaps and better address upskilling needs.  ",[1645],{"start":1646,"end":1647,"type":232,"data":1648},263,286,{"id":1649,"type":112,"tags":1650,"lang":6,"slug":1651,"first_publication_date":1652,"last_publication_date":1653,"uid":140,"link_type":120,"isBroken":122},"ZInSDREAACQAJk-v",[],"supercharge-ld-with-ai","2023-06-26T22:49:16+0000","2026-03-26T09:18:55+0000",{"type":66,"text":1655,"spans":1656},"In the near future, Safran intends to tackle the issue of skills management more broadly via career plans. By capitalizing on the novel ways artificial intelligence can help to build skills ontologies, Safran will be able to further encourage internal mobility.",[],[1658],{},"rich_text$3c6c6a08-1445-407f-983f-cc81b1c1c848",{"primary":1661,"items":1668,"id":1670,"slice_type":268,"slice_label":40},{"text":1662},[1663],{"type":66,"text":1664,"spans":1665},"“Instead of waiting for Safran to be the one with the needs and to solicit its employees, it will be the employees themselves who will knock on their manager's door to talk about their future development. With the help of artificial intelligence, they’ll be offered training adapted to their plan.” - Frédéric Henrion, Director of Global Learning & Safran University",[1666],{"start":56,"end":1667,"type":58},298,[1669],{},"highlighted_text$e31feca2-c148-4e45-bf49-fed67de956ff",{"primary":1672,"items":1680,"id":1682,"slice_type":259,"slice_label":40},{"text":1673},[1674,1677],{"type":171,"text":1675,"spans":1676},"Results",[],{"type":66,"text":1678,"spans":1679},"In 2023, on Safran's 360Learning platform: ",[],[1681],{},"rich_text$6c7c02da-7612-4884-9124-0dd0dadb760b",{"primary":1684,"items":1719,"id":1721,"slice_type":268,"slice_label":40},{"text":1685},[1686,1691,1696,1700,1704,1708,1712,1715],{"type":66,"text":1687,"spans":1688},"• 445,000 hours of training, including 120,000 hours abroad, with a 50/50 digital/classroom mix",[1689,1690],{"start":782,"end":730,"type":58},{"start":256,"end":676,"type":58},{"type":66,"text":1692,"spans":1693},"• 70% of modules created in-house, out of a total of 8,000",[1694],{"start":782,"end":1695,"type":58},5,{"type":66,"text":1697,"spans":1698},"• Nearly 1,500 sessions created by 300 industry experts",[1699],{"start":730,"end":426,"type":58},{"type":66,"text":1701,"spans":1702},"• 700+ authors have contributed since the platform was launched",[1703],{"start":782,"end":60,"type":58},{"type":66,"text":1705,"spans":1706},"• 2/3 of modules developed in-house",[1707],{"start":782,"end":1695,"type":58},{"type":66,"text":1709,"spans":1710},"• 25 career paths already mapped",[1711],{"start":782,"end":333,"type":58},{"type":66,"text":1713,"spans":1714},"• Training paths deployed in over 8 languages",[],{"type":66,"text":1716,"spans":1717},"• 80% average completion rate",[1718],{"start":782,"end":1695,"type":58},[1720],{},"highlighted_text$78c43643-f3e5-4f58-bf31-2466a6b209e4",{"primary":1723,"items":1730,"id":1732,"slice_type":268,"slice_label":40},{"text":1724},[1725],{"type":66,"text":1726,"spans":1727},"Interested to learn more? See 360Learning in action:",[1728],{"start":56,"end":1729,"type":58},52,[1731],{},"highlighted_text$22251cb2-f1a0-43bf-aec0-5edffafeebb3",{"primary":1734,"items":1738,"id":1740,"slice_type":619,"slice_label":40},{"document":1735},{"id":455,"type":456,"tags":1736,"lang":6,"slug":458,"first_publication_date":459,"last_publication_date":460,"uid":461,"link_type":120,"key":1737,"isBroken":122},[],"13b8fdcb-6b1c-4001-b82c-7a0787536b0a",[1739],{},"conversion_form$39de5181-d5ea-48f6-828d-be1851ef1145",{"primary":1742,"items":1745,"id":1767,"slice_type":1331,"slice_label":40},{"title":1743,"cta_active":122,"cta_type":623,"cta_label":40,"cta_link":1744},[],{"link_type":625},[1746,1755,1759],{"resource":1747},{"id":1748,"type":41,"tags":1749,"lang":6,"slug":1750,"first_publication_date":1751,"last_publication_date":1752,"uid":1753,"link_type":120,"key":1754,"isBroken":122},"ZP7kEhIAACEAgCu5",[],"the-right-content-to-the-right-person-at-the-right-time-360learning-x-sap-makes-knowledge-accessible-to-arkemas-global-workforce","2023-09-11T13:49:34+0000","2025-09-29T13:59:53+0000","arkema","35324fd9-cee3-424d-a66a-c028904ce76e",{"resource":1756},{"id":1323,"type":41,"tags":1757,"lang":6,"slug":1325,"first_publication_date":1326,"last_publication_date":1327,"uid":1328,"link_type":120,"key":1758,"isBroken":122},[],"ba9732aa-4d89-4b85-b667-ee4e2cb0a6d6",{"resource":1760},{"id":1761,"type":41,"tags":1762,"lang":6,"slug":1763,"first_publication_date":1309,"last_publication_date":1764,"uid":1765,"link_type":120,"key":1766,"isBroken":122},"YpjbORAAACQAKMXK",[],"how-murex-scaled-knowledge-sharing-by-engaging-over-400-in-house-experts","2025-10-02T08:49:06+0000","murex","d6444d1e-3df2-453d-aad6-87fa5e67bd21","similar_case_studies$690cef2c-981f-4db0-bff9-9c5e13fbb6b0",[1769,1777,1784],{"tag":1770},{"id":1771,"type":138,"tags":1772,"lang":6,"slug":1773,"first_publication_date":1774,"last_publication_date":1775,"uid":1773,"link_type":120,"key":1776,"isBroken":122},"YpjhdBAAACMAKN4j",[],"knowledge-sharing","2022-06-02T16:12:56+0000","2022-06-02T16:27:16+0000","32a9ad62-8fdf-4caf-b824-bbc1a6af07f3",{"tag":1778},{"id":1779,"type":138,"tags":1780,"lang":6,"slug":1781,"first_publication_date":1782,"last_publication_date":1782,"uid":1781,"link_type":120,"key":1783,"isBroken":122},"Y5BlyhEAACEA-W5S",[],"community","2022-12-07T10:07:12+0000","97aaf222-6b6a-4ea6-9aa4-3a2fdbbf9b20",{"tag":1785},{"id":1786,"type":138,"tags":1787,"lang":6,"slug":1788,"first_publication_date":1789,"last_publication_date":1789,"uid":1788,"link_type":120,"key":1790,"isBroken":122},"Yn0PZxEAAGyc-m3z",[],"generational-transformation","2022-05-12T13:45:18+0000","bfe5e6cb-bacf-47ea-9083-333e3c055690",{"dimensions":1792,"alt":1794,"copyright":40,"url":1795,"id":1796,"edit":1797},{"width":1793,"height":220},153,"Logo Safran | 360Learning","https://360learning.cdn.prismic.io/360learning/4e36c2b9-d44d-4c20-bf03-6242698e58a6_safran_logo_color.svg","ZIrArBEAACQAKm_T",{"x":56,"y":56,"zoom":90,"background":478},{"dimensions":1799,"alt":40,"copyright":40,"url":1800,"id":1801,"edit":1802},{"width":83,"height":84},"https://images.prismic.io/360learning/7ca3a873-247e-4a31-b2c7-8c3206731828_Image-Safran.jpeg?auto=format,compress&rect=6,0,684,385&w=1200&h=675","ZbvBIBAAACQAtO_P",{"x":60,"y":56,"zoom":90,"background":91},[1804,1810,1816],{"figure":1805,"description":1806},"700",[1807],{"type":66,"text":1808,"spans":1809},"subject-matter experts (SMEs) who are digital training content creators",[],{"figure":1811,"description":1812},"70%",[1813],{"type":66,"text":1814,"spans":1815},"of modules created in-house by Safran employees",[],{"figure":1817,"description":1818},"80%",[1819],{"type":66,"text":1820,"spans":1821},"completion rate for training paths",[],[1823],{"type":53,"text":1824,"spans":1825},"Half the Resources, 2x the Impact: How Safran University is Powering the Group’s Transformation",[],7,"0b31429f-669c-4841-b394-9832455a0154",{"resource":1829},{"id":1748,"type":41,"tags":1830,"lang":6,"slug":1750,"first_publication_date":1751,"last_publication_date":1752,"uid":1753,"data":1831,"link_type":120,"key":2379,"isBroken":122},[],{"body":1832,"tags":2328,"company_logo":2340,"illustration":2346,"key_figures":2353,"title":2375,"reading_time":1695},[1833,1840,1915,1927,1957,1967,1979,1988,2009,2027,2057,2095,2106,2153,2164,2196,2207,2219,2232,2266,2277,2302,2310],{"primary":1834,"items":1837,"id":1839,"slice_type":1454,"slice_label":40},{"is_ai_theme":122,"title":1835,"wistia_id":1836},[],"1pgxsa8ku5",[1838],{},"video_player$9670e1d6-216c-4c36-8a7b-e759aa968961",{"primary":1841,"items":1845,"id":1914,"slice_type":212,"slice_label":40},{"team_title":1842},[1843],{"type":171,"text":172,"spans":1844},[],[1846,1856,1866,1876,1885,1894,1904],{"profile_picture":1847,"name":1854,"role":1855},{"dimensions":1848,"alt":1849,"copyright":40,"url":1850,"id":1851,"edit":1852},{"width":102,"height":102},"Gauthier Danloux | Arkema","https://images.prismic.io/360learning/b5810726-0d7a-427b-8bc9-6dc99aee2b09_DSC_5653.jpg?auto=compress,format&rect=0,0,795,795&w=128&h=128","ZD0y-xAAACQARR-8",{"x":56,"y":56,"zoom":1853,"background":478},0.1610062893081761,"Gauthier Danloux","Digital Learning & Collaborative Workplace Project Manager, Arkema",{"profile_picture":1857,"name":1864,"role":1865},{"dimensions":1858,"alt":1859,"copyright":40,"url":1860,"id":1861,"edit":1862},{"width":102,"height":102},"Thomas Dorynek | SAP SuccessFactors","https://images.prismic.io/360learning/e02bac4c-16dc-47c0-b5ae-2eb0fa5c1ba0_Thomas.jpg?auto=compress,format&rect=0,0,400,400&w=128&h=128","ZD0y-hAAAGvXRR-3",{"x":56,"y":56,"zoom":1863,"background":478},0.32,"Thomas Dorynek","Senior Director, HXM Value Advisory, SAP SuccessFactors",{"profile_picture":1867,"name":1874,"role":1875},{"dimensions":1868,"alt":1869,"copyright":40,"url":1870,"id":1871,"edit":1872},{"width":102,"height":102},"Yves Taupin | Arkema","https://images.prismic.io/360learning/f773fb8d-4de4-49a5-a4a6-5b0fae9301cd_EN-case-study-Yves-Taupin-Arkema-photo.jpeg?auto=compress,format&rect=0,0,271,271&w=128&h=128","ZfwuFhIAACEA8w6X",{"x":56,"y":56,"zoom":1873,"background":478},0.47232472324723246,"Yves Taupin","Director of Learning, Talent Development & Culture, Arkema",{"profile_picture":1877,"name":1883,"role":1884},{"dimensions":1878,"alt":1879,"copyright":40,"url":1880,"id":1881,"edit":1882},{"width":102,"height":102},"Clémence Marin-Pache | Arkema","https://images.prismic.io/360learning/dcba7630-52ec-4b0b-a463-ef8006d26c26_EN-case-study-Clemence-Marin-Pache-photo-Arkema.jpeg?auto=compress,format&rect=0,0,800,800&w=128&h=128","ZfwuahIAACAA8xAP",{"x":56,"y":56,"zoom":1466,"background":478},"Clémence Marin-Pache","Digital Learning Officer, Arkema",{"profile_picture":1886,"name":1892,"role":1893},{"dimensions":1887,"alt":1888,"copyright":40,"url":1889,"id":1890,"edit":1891},{"width":102,"height":102},"Steve Dawes | Bostik","https://images.prismic.io/360learning/071e4b40-5d80-40b6-a51b-eb85ab0a1a13_EN-Case-Study-Steve-Dawes-Bostik-Arkema-Photo.jpeg?auto=compress,format&rect=0,0,800,800&w=128&h=128","ZfwuxRIAACAA8xGh",{"x":56,"y":56,"zoom":1466,"background":478},"Steve Dawes","Head of Independents - UK, Bostik",{"profile_picture":1895,"name":1902,"role":1903},{"dimensions":1896,"alt":1897,"copyright":40,"url":1898,"id":1899,"edit":1900},{"width":102,"height":102},"Chrystal Yeung | Bostik","https://images.prismic.io/360learning/89241fd1-fa8f-41c9-9314-bb0c811b1bc6_En-case-study-Chrystal-Yeung-Bostik-Arkema-Photo.jpeg?auto=compress,format&rect=0,0,600,600&w=128&h=128","ZfwvChIAACAA8xLS",{"x":56,"y":56,"zoom":1901,"background":478},0.21333333333333335,"Chrystal Yeung","HR Systems and Personal Development Assistant - UK, Bostik",{"profile_picture":1905,"name":1912,"role":1913},{"dimensions":1906,"alt":1907,"copyright":40,"url":1908,"id":1909,"edit":1910},{"width":102,"height":102},"Solange Camarada | Arkema","https://images.prismic.io/360learning/ce854b8c-f254-482d-b953-1380df2ab911_En-case-study-solange-camarada-arkema-photo.jpeg?auto=compress,format&rect=0,0,640,640&w=128&h=128","ZfwvQBIAACAA8xPA",{"x":56,"y":56,"zoom":1911,"background":478},0.2,"Solange Camarada","Digital Learning Manager & Collaborative Workplace, Arkema","team$e291e99d-73ec-4942-a1c1-35b076092e5c",{"primary":1916,"items":1924,"id":1926,"slice_type":259,"slice_label":40},{"text":1917},[1918,1921],{"type":171,"text":1919,"spans":1920},"Challenges\n",[],{"type":66,"text":1922,"spans":1923},"Arkema was looking for an innovative training solution to address a complex equation:",[],[1925],{},"rich_text$8b9abae1-4f16-4053-80fb-701f1afac007",{"primary":1928,"items":1954,"id":1956,"slice_type":268,"slice_label":40},{"text":1929},[1930,1937,1942,1946,1950],{"type":66,"text":1931,"spans":1932},"• Managing sustainable growth: With a growth strategy primarily based on acquisitions (4 in the last 8 years), the group was looking to create and maintain a unified culture under the banner of \"One Arkema.\"",[1933,1934],{"start":782,"end":690,"type":58},{"start":1935,"end":1936,"type":373},194,207,{"type":66,"text":1938,"spans":1939},"• Recruiting, developing and retaining the best talent: Like all major companies, Arkema needed to attract, and, above all, develop the skills of its employees. ",[1940],{"start":782,"end":1941,"type":58},56,{"type":66,"text":1943,"spans":1944},"• Fostering interoperability between HR solutions: The various L&D applications were not connected to each other, which resulted in hours of data reprocessing, bugs, and ultimately a poor user experience. ",[1945],{"start":782,"end":341,"type":58},{"type":66,"text":1947,"spans":1948},"• Improving the admin experience: The legacy training system was too complex for administrators to manage on a daily basis. ",[1949],{"start":782,"end":1443,"type":58},{"type":66,"text":1951,"spans":1952},"• Offer a broad access to knowledge: Arkema has over 21,000 employees and operates in 55 countries worldwide. Offering personalized, vetted, relevant content to the right people at the right time wasn’t possible with the legacy system.",[1953],{"start":782,"end":399,"type":58},[1955],{},"highlighted_text$232f448b-33ff-4d5d-bb3a-945dc8db47ac",{"primary":1958,"items":1964,"id":1966,"slice_type":259,"slice_label":40},{"text":1959},[1960],{"type":66,"text":1961,"spans":1962},"Something had to change to support Arkema’s global ambitions.",[1963],{"start":56,"end":707,"type":58},[1965],{},"rich_text$22fe53dc-aafa-4575-ae12-9dba0e2a2ecd",{"primary":1968,"items":1976,"id":1978,"slice_type":259,"slice_label":40},{"text":1969},[1970,1973],{"type":171,"text":1971,"spans":1972},"Solution",[],{"type":297,"text":1974,"spans":1975},"Defining a new ambition",[],[1977],{},"rich_text$4386d043-ea47-448c-9076-7bf00f9f29fd",{"primary":1980,"items":1985,"id":1987,"slice_type":259,"slice_label":40},{"text":1981},[1982],{"type":66,"text":1983,"spans":1984},"Before considering a solution, the L&D team at Arkema set new goals for its digital learning strategy:",[],[1986],{},"rich_text$db815675-e0bd-43eb-910f-9557440bcfc1",{"primary":1989,"items":2006,"id":2008,"slice_type":268,"slice_label":40},{"text":1990},[1991,1994,1998,2002],{"type":66,"text":1992,"spans":1993},"Following tests in real-life settings at pilot plants and at the group’s headquarters, 360Learning met all of Arkema’s requirements:\n\n",[],{"type":66,"text":1995,"spans":1996},"• Connecting with internal applications, specifically SAP SuccessFactors, Arkema’s HRIS and LMS",[1997],{"start":782,"end":1438,"type":58},{"type":66,"text":1999,"spans":2000},"• Breaking down the barriers to knowledge through an open content catalog, with soft skills training available 100% on demand",[2001],{"start":782,"end":241,"type":58},{"type":66,"text":2003,"spans":2004},"• Supporting content creation by internal experts on the field, especially at industrial plants. ",[2005],{"start":782,"end":415,"type":58},[2007],{},"highlighted_text$a68c4de8-9424-4edf-9809-775c222ab9b2",{"primary":2010,"items":2024,"id":2026,"slice_type":259,"slice_label":40},{"text":2011},[2012,2017,2019],{"type":66,"text":2013,"spans":2014},"A few months later, Arkema’s MyLearning platform, powered by 360Learning, was ready to launch across the group’s geographies. ",[2015],{"start":2016,"end":256,"type":58},29,{"type":66,"text":701,"spans":2018},[],{"type":66,"text":2020,"spans":2021},"Following the successful launch, let’s review the three main pillars of this project.",[2022],{"start":56,"end":2023,"type":58},85,[2025],{},"rich_text$ff37965c-4745-4387-b871-8487130a5840",{"primary":2028,"items":2054,"id":2056,"slice_type":259,"slice_label":40},{"text":2029},[2030,2033,2035,2038],{"type":297,"text":2031,"spans":2032},"Connect HR and L&D strategies to engage employees",[],{"type":66,"text":701,"spans":2034},[],{"type":66,"text":2036,"spans":2037},"Since Arkema uses SAP Successfactors for its LMS and HRIS, the new Digital Learning solution had to connect with the existing system. ",[],{"type":66,"text":2039,"spans":2040},"\nWith a modern LMS and a dedicated SAP SuccessFactors connector, 360Learning was able to seamlessly integrate with the existing HRIS, bringing together HR workflows and the learning catalog into SAP SuccessFactors. With its open platform approach and over 300 applications available in the SAP Store, SAP SuccessFactors was also able to easily sync with 360Learning.",[2041,2044,2049],{"start":60,"end":334,"type":232,"data":2042},{"id":126,"type":112,"tags":2043,"lang":6,"slug":128,"first_publication_date":129,"last_publication_date":130,"uid":131,"link_type":120,"isBroken":122},[],{"start":2045,"end":2046,"type":232,"data":2047},25,63,{"id":1565,"type":1566,"tags":2048,"lang":6,"slug":1568,"first_publication_date":1569,"last_publication_date":1570,"uid":1571,"link_type":120,"isBroken":122},[],{"start":2050,"end":2051,"type":232,"data":2052},290,299,{"link_type":234,"url":2053},"https://store.sap.com/dcp/en/",[2055],{},"rich_text$c7ce9800-669b-4a2c-9afc-990582140d81",{"primary":2058,"items":2092,"id":2094,"slice_type":259,"slice_label":40},{"text":2059},[2060,2065,2067,2073,2076,2079,2082,2084,2087,2089],{"type":66,"text":2061,"spans":2062},"This partnership combines the best of digital human capital management and collaborative learning solutions into an intelligent ecosystem. By automatically importing learning statistics from 360Learning into SAP SuccessFactors, Arkema’s L&D team can better understand the impact of training on the HR strategy and avoid hours of double data entry.",[2063],{"start":56,"end":2064,"type":58},139,{"type":66,"text":701,"spans":2066},[],{"type":66,"text":2068,"spans":2069},"Users navigate their learning environment through a single entry point for a 100% integrated experience via a SSO (Single Sign-on) connection:",[2070],{"start":2071,"end":2072,"type":58},71,104,{"type":66,"text":2074,"spans":2075},"• Learners browse online and blended learning catalogs, and are redirected to 360Learning",[],{"type":66,"text":2077,"spans":2078},"• Authors create training courses on 360Learning’s authoring tool",[],{"type":66,"text":2080,"spans":2081},"• Managers analyze team learning statistics, and validate blended training workflows",[],{"type":66,"text":701,"spans":2083},[],{"type":66,"text":2085,"spans":2086},"With this synchronization, learning analytics from 360Learning are uploaded into the SAP Successfactors LMS, under the “completed training” tab. ",[],{"type":66,"text":701,"spans":2088},[],{"type":66,"text":2090,"spans":2091},"Gauthier attests to the ease of use of this new workflow: ",[],[2093],{},"rich_text$28692f4e-c102-45d5-89ce-1ca800d883f8",{"primary":2096,"items":2103,"id":2105,"slice_type":268,"slice_label":40},{"text":2097},[2098],{"type":66,"text":2099,"spans":2100},"\"The integration between 360Learning and SAP Successfactors is done in a complementary and connected approach. The automation is extremely robust, centralizes all of our training data in one single place and saves us hours of admin work!\"",[2101],{"start":56,"end":2102,"type":58},238,[2104],{},"highlighted_text$ff71e541-f425-4027-a753-8f8917b886f2",{"primary":2107,"items":2150,"id":2152,"slice_type":259,"slice_label":40},{"text":2108},[2109,2112,2130,2132,2147],{"type":297,"text":2110,"spans":2111,"direction":59},"Aggregating a rich content catalog into the flow of work\n",[],{"type":66,"text":2113,"spans":2114,"direction":59},"Next up, the Arkema team wanted to address learning needs by breaking down barriers to knowledge, and achieve upskiling at scale.\n\nWith 360Learning’s LXP features set, learners access the best libraries of soft skills training courses produced by leading institutions, all aggregated on the HRIS portal. In a couple of clicks, the course will launch on 360Learning, all seamlessly operated via SSO. ",[2115,2124],{"start":2116,"end":2117,"type":232,"data":2118},136,154,{"id":2119,"type":112,"tags":2120,"lang":6,"slug":2121,"first_publication_date":129,"last_publication_date":2122,"uid":2123,"link_type":120,"isBroken":122},"Y_kZ1hAAACEA8Ec4",[],"deliver-tailored-learning-experiences-at-scale-with-an-ai-powered-lxp","2026-03-26T09:18:05+0000","lxp",{"start":2125,"end":2126,"type":232,"data":2127},188,201,{"link_type":234,"url":2128,"target":2129},"https://360learning.com/partner-marketplace/edflex/","_self",{"type":66,"text":701,"spans":2131,"direction":59},[],{"type":66,"text":2133,"spans":2134,"direction":59},"With teams distributed across 55 countries, one might think providing learning experiences personalized for specific languages could end up in an L&D admin nightmare. Think again! With its Globalization solution designed for multilingual training management, 360Learning supports Arkema’s global L&D vision. By automatically surfacing courses in the learner’s preferred language, 90% of Arkema employees access training in their native language, without admin hassle. ",[2135,2145],{"start":2136,"end":2137,"type":232,"data":2138},189,202,{"id":2139,"type":112,"tags":2140,"lang":6,"slug":2141,"first_publication_date":2142,"last_publication_date":2143,"uid":2144,"link_type":120,"isBroken":122},"YuvXLBEAACEA7J35",[],"dont-get-lost-in-translations","2022-08-08T14:15:31+0000","2026-03-11T10:51:08+0000","globalization",{"start":101,"end":2146,"type":58},468,{"type":66,"text":2148,"spans":2149,"direction":59},"Gauthier speaks to the impact of the Globalization solution:",[],[2151],{},"rich_text$c10133c2-7901-48a7-a252-783b6e28bb26",{"primary":2154,"items":2161,"id":2163,"slice_type":268,"slice_label":40},{"text":2155},[2156],{"type":66,"text":2157,"spans":2158},"\"If your company operates internationally, the Globalization solution is for you. It makes a single training course available to an audience of learners in multiple languages. We're able to release our training courses in 14 languages and reach almost 100% of the group in their native language. We just translated some content into Malay since our teams in the field don’t speak English.\"",[2159],{"start":56,"end":2160,"type":58},82,[2162],{},"highlighted_text$85b8e560-be9b-4603-94f0-42ad17fd454e",{"primary":2165,"items":2193,"id":2195,"slice_type":259,"slice_label":40},{"text":2166},[2167,2170,2172,2175,2177,2188,2190],{"type":297,"text":2168,"spans":2169},"Capturing and sharing internal expertise in collaborative academies",[],{"type":66,"text":701,"spans":2171},[],{"type":66,"text":2173,"spans":2174},"In a sector as complex as specialty chemicals, internal experts play a key role in passing on the right techniques, supported by a strong culture of mutual support within the Arkema group.",[],{"type":66,"text":701,"spans":2176},[],{"type":66,"text":2178,"spans":2179},"This couldn't be a better environment for 360Learning's collaborative learning academies. Thanks to the authoring tool and its intuitive UX, business experts can create modules in less than 17 minutes, without any prior expertise in instructional design. ",[2180,2184],{"start":1941,"end":2181,"type":232,"data":2182},89,{"id":1614,"type":112,"tags":2183,"lang":6,"slug":1616,"first_publication_date":129,"last_publication_date":1617,"uid":1618,"link_type":120,"isBroken":122},[],{"start":2072,"end":2185,"type":232,"data":2186},118,{"id":111,"type":112,"tags":2187,"lang":6,"slug":114,"first_publication_date":115,"last_publication_date":116,"uid":117,"link_type":120,"isBroken":122},[],{"type":66,"text":701,"spans":2189},[],{"type":66,"text":2191,"spans":2192},"Gauthier shares that this capability proved decisive during the project pilot:",[],[2194],{},"rich_text$bfc06a04-c2ca-4510-8c30-a13413b38d09",{"primary":2197,"items":2204,"id":2206,"slice_type":268,"slice_label":40},{"text":2198},[2199],{"type":66,"text":2200,"spans":2201},"\"We launched the pilot in one of our factories, under real-life conditions. Authors on the ground were able to easily create content, and adopted the tool and its hyper-intuitive interface very quickly!\"",[2202],{"start":56,"end":2203,"type":58},203,[2205],{},"highlighted_text$1bed5daf-502e-4c13-9ddb-25c26058459e",{"primary":2208,"items":2216,"id":2218,"slice_type":259,"slice_label":40},{"text":2209},[2210,2213],{"type":66,"text":2211,"spans":2212},"To capitalize on in-house knowledge, Gauthier and his team took matters one step further by breaking down the barriers to creation, making it possible to create training courses truly relevant to teams working on the field. With a link directly available on Arkema's intranet, employees can easily volunteer to receive author permissions and start creating their own courses to address their team's needs. Gauthier shares that his team frequently receives new requests from aspiring content creators.",[],{"type":66,"text":2214,"spans":2215},"In addition to helping their peers, internal knowledge sharing champions reap the rewards of their commitment in real-life, too. HR teams and managers are notified whenever in-house authors have published more than five training courses. ",[],[2217],{},"rich_text$be60b28f-b5a8-4f6a-92e9-bf3f4489a0c6",{"primary":2220,"items":2229,"id":2231,"slice_type":259,"slice_label":40},{"text":2221},[2222,2224,2226],{"type":171,"text":1675,"spans":2223},[],{"type":66,"text":701,"spans":2225},[],{"type":66,"text":2227,"spans":2228},"Following the launch of the MyLearning platform, all indicators exceeded Arkema’s L&D team’s expectations:",[],[2230],{},"rich_text$bb41c47a-b1b2-48d8-a4a8-6713a4eeb369",{"primary":2233,"items":2263,"id":2265,"slice_type":268,"slice_label":40},{"text":2234},[2235,2240,2246,2250,2254,2258],{"type":66,"text":2236,"spans":2237},"• The platform has 9,810 learners, 140% (!) of its target number of connected learners.",[2238],{"start":782,"end":2239,"type":58},87,{"type":66,"text":2241,"spans":2242},"• The on-demand training approach went above all expectations, with over 2,300 learners having taken a course from the online catalog. An outperformance above target by 70%!",[2243],{"start":2244,"end":2245,"type":58},68,110,{"type":66,"text":2247,"spans":2248},"• There are 64 active authors on the platform, as part of a project to digitize factory training in France, Europe, the United States, and Malaysia",[2249],{"start":782,"end":415,"type":58},{"type":66,"text":2251,"spans":2252},"• An average of 143 courses created by the authoring team",[2253],{"start":782,"end":446,"type":58},{"type":66,"text":2255,"spans":2256},"• 93% positive reactions on the platform",[2257],{"start":782,"end":371,"type":58},{"type":66,"text":2259,"spans":2260},"• Training courses are available in 14 languages, accessible to all Arkema Group employees, including subsidiaries.",[2261],{"start":782,"end":2262,"type":58},50,[2264],{},"highlighted_text$fb8b54ac-fa43-4f24-be05-0aa6e5b0e7a9",{"primary":2267,"items":2274,"id":2276,"slice_type":268,"slice_label":40},{"text":2268},[2269],{"type":66,"text":2270,"spans":2271},"“360Learning has really changed the learning experience of our employees.” - Clémence Marin-Pache, Digital Learning Officer, Arkema",[2272],{"start":56,"end":2273,"type":58},131,[2275],{},"highlighted_text$73fccfcb-94ea-409c-b43b-86ac86650f87",{"primary":2278,"items":2299,"id":2301,"slice_type":259,"slice_label":40},{"text":2279},[2280,2283,2285,2292],{"type":297,"text":2281,"spans":2282},"Next steps",[],{"type":66,"text":701,"spans":2284},[],{"type":66,"text":2286,"spans":2287},"Following this successful launch, the L&D team is better equipped than ever to meet the immense challenge of bridging the skills gap. A challenge that Gauthier sums up in one phrase: \"finding the right talent, the right position at the right time, with the right skills.\" ",[2288,2291],{"start":2289,"end":2290,"type":373},183,272,{"start":2289,"end":2290,"type":58},{"type":66,"text":2293,"spans":2294},"In the future, Arkema can count on the 360Learning Upskilling Playbook to achieve its transition to a skills-based organization. By building an AI-powered dynamic source of truth for skills, 360Learning customers will be able to structure their skills data by tagging jobs with skills requirements and administering employee skill assessments. ",[2295,2297],{"start":256,"end":2296,"type":58},70,{"start":2298,"end":1632,"type":58},102,[2300],{},"rich_text$f0c09cb4-98c3-450a-a575-c5fbf41be880",{"primary":2303,"items":2307,"id":2309,"slice_type":619,"slice_label":40},{"document":2304},{"id":455,"type":456,"tags":2305,"lang":6,"slug":458,"first_publication_date":459,"last_publication_date":460,"uid":461,"link_type":120,"key":2306,"isBroken":122},[],"9b348571-1621-4be1-a6ed-38ecf2839b35",[2308],{},"conversion_form$1c8353a7-2d12-4bd4-bf7f-107af95c7062",{"primary":2311,"items":2314,"id":2327,"slice_type":1331,"slice_label":40},{"title":2312,"cta_active":122,"cta_type":623,"cta_label":40,"cta_link":2313},[],{"link_type":625},[2315,2319,2323],{"resource":2316},{"id":1323,"type":41,"tags":2317,"lang":6,"slug":1325,"first_publication_date":1326,"last_publication_date":1327,"uid":1328,"link_type":120,"key":2318,"isBroken":122},[],"dafce923-3f53-4a3d-be99-08acb64fb7b6",{"resource":2320},{"id":1761,"type":41,"tags":2321,"lang":6,"slug":1763,"first_publication_date":1309,"last_publication_date":1764,"uid":1765,"link_type":120,"key":2322,"isBroken":122},[],"e26535c1-380a-4bab-b67e-05d7e2f7d306",{"resource":2324},{"id":1306,"type":41,"tags":2325,"lang":6,"slug":1308,"first_publication_date":1309,"last_publication_date":1310,"uid":1311,"link_type":120,"key":2326,"isBroken":122},[],"5fd17445-463f-4b80-975f-c6153ee22407","similar_case_studies$36ec9f8c-ddd8-4de3-9b3c-0988910ec28d",[2329,2336],{"tag":2330},{"id":2331,"type":138,"tags":2332,"lang":6,"slug":2333,"first_publication_date":2334,"last_publication_date":2334,"uid":2333,"link_type":120,"key":2335,"isBroken":122},"ZJQZCREAACIARr3z",[],"skills","2023-06-22T09:49:03+0000","634bf160-0ccd-4835-abf6-07912e847303",{"tag":2337},{"id":1335,"type":138,"tags":2338,"lang":6,"slug":1337,"first_publication_date":1338,"last_publication_date":1338,"uid":1337,"link_type":120,"key":2339,"isBroken":122},[],"702bfb91-3681-4ef2-9f48-845f093408af",{"dimensions":2341,"alt":40,"copyright":40,"url":2343,"id":2344,"edit":2345},{"width":2342,"height":220},219,"https://360learning.cdn.prismic.io/360learning/aNqQvJ5xUNkB1OUq_Logo%3Darkema%2CSize%3DAuto-widthx64px%2CColor%3DColor.svg","aNqQvJ5xUNkB1OUq",{"x":56,"y":56,"zoom":90,"background":91},{"dimensions":2347,"alt":40,"copyright":40,"url":2348,"id":2349,"edit":2350},{"width":83,"height":84},"https://images.prismic.io/360learning/a79f3e94-7be8-4025-ae11-a5ffcbd28b46_Arkema.jpeg?auto=compress,format&rect=0,74,1440,810&w=1200&h=675","ZP8LuhIAACAAgNqM",{"x":56,"y":2351,"zoom":2352,"background":478},-62,0.8333333333333334,[2354,2361,2368],{"figure":2355,"description":2356},"140%",[2357],{"type":66,"text":2358,"spans":2359},"volume of connected learners, vs. target",[2360],{"start":56,"end":415,"type":58},{"figure":2362,"description":2363},"2,300",[2364],{"type":66,"text":2365,"spans":2366},"learners have taken on-demand courses",[2367],{"start":56,"end":730,"type":58},{"figure":2369,"description":2370},"14",[2371],{"type":66,"text":2372,"spans":2373},"languages available on the platform",[2374],{"start":56,"end":231,"type":58},[2376],{"type":53,"text":2377,"spans":2378},"The Right Content, to the Right Person, at the Right Time: 360Learning x SAP Makes Knowledge Accessible to Arkema’s Global Workforce",[],"f856d82a-406e-4d0d-9115-a13317f2a102","similar_case_studies$10207f7a-63ae-4830-af78-91177dbbe73b",[2382,2388,2393,2399,2404],{"tag":2383},{"id":1335,"type":138,"tags":2384,"lang":6,"slug":1337,"first_publication_date":1338,"last_publication_date":1338,"uid":1337,"data":2385,"link_type":120,"key":2387,"isBroken":122},[],{"label":2386},"Internal Expertise","5bf0554b-68d9-4f92-8a65-89baf8bc5f14",{"tag":2389},{"id":147,"type":138,"tags":2390,"lang":6,"slug":149,"first_publication_date":150,"last_publication_date":151,"uid":149,"data":2391,"link_type":120,"key":2392,"isBroken":122},[],{"label":153},"fcbc363b-147f-4494-8ca4-40f9e1b48be2",{"tag":2394},{"id":1353,"type":138,"tags":2395,"lang":6,"slug":1355,"first_publication_date":1356,"last_publication_date":1356,"uid":1355,"data":2396,"link_type":120,"key":2398,"isBroken":122},[],{"label":2397},"Upskilling","ea8bcd41-533c-450a-9885-06d443c43b60",{"tag":2400},{"id":137,"type":138,"tags":2401,"lang":6,"slug":140,"first_publication_date":141,"last_publication_date":141,"uid":140,"data":2402,"link_type":120,"key":2403,"isBroken":122},[],{"label":143},"bc1825f2-118f-4370-b911-d149936ba1d6",{"tag":2405},{"id":1342,"type":138,"tags":2406,"lang":6,"slug":1344,"first_publication_date":1345,"last_publication_date":1345,"uid":1344,"data":2407,"link_type":120,"key":2409,"isBroken":122},[],{"label":2408},"mobile learning","3e82bbcb-bc14-4ebc-9375-c69d21a95c90",{"dimensions":2411,"alt":2412,"copyright":40,"url":1365,"id":1366,"edit":2413},{"width":1364,"height":220},"Heineken Logo",{"x":56,"y":56,"zoom":90,"background":91},{"dimensions":2415,"alt":2416,"copyright":40,"url":2417,"id":2418,"edit":2419},{"width":83,"height":84},"heineken-cans","https://images.prismic.io/360learning/aYSbZd0YXLCxVbs9_en-case-study-heinekencans.jpeg?auto=format,compress&rect=0,121,2560,1440&w=1200&h=675","aYSbZd0YXLCxVbs9",{"x":56,"y":2420,"zoom":90,"background":91},121,[2422,2428,2434],{"figure":2423,"description":2424},"86%",[2425],{"type":66,"text":2426,"spans":2427,"direction":59},"increase in consumption vs. old platform",[],{"figure":2429,"description":2430},"1,200",[2431],{"type":66,"text":2432,"spans":2433,"direction":59},"new courses created",[],{"figure":2435,"description":2436},"155",[2437],{"type":66,"text":2438,"spans":2439,"direction":59},"Learning Needs raised in 4 months",[],[2441],{"type":53,"text":2442,"spans":2443,"direction":59},"Brewed Together: How HEINEKEN Captures Expert Knowledge at Scale with 360Learning",[],"ad61d4c1-2bd6-4afc-9545-2c34dd32e276",{"resource":2446},{"id":2447,"type":41,"tags":2448,"lang":6,"slug":2449,"first_publication_date":2450,"last_publication_date":2451,"uid":2452,"data":2453,"link_type":120,"key":4426,"isBroken":122},"ZpZhrxEAACEAIGRO",[],"spotting-success-how-chuze-fitness-achieved-95-completion-rates-with-360learning","2024-07-30T11:06:52+0000","2025-12-01T16:08:39+0000","chuze-fitness",{"body":2454,"tags":4369,"company_logo":4389,"illustration":4396,"key_figures":4403,"title":4422,"reading_time":1695},[2455,2492,2586,2595,2618,2628,2645,2655,2775,2785,2796,2805,2822,2832,2861,2910,2939],{"primary":2456,"items":2461,"id":2491,"slice_type":212,"slice_label":40},{"team_title":2457},[2458],{"type":171,"text":2459,"spans":2460,"direction":59},"The Team",[],[2462,2472,2482],{"profile_picture":2463,"name":2470,"role":2471},{"dimensions":2464,"alt":2465,"copyright":40,"url":2466,"id":2467,"edit":2468},{"width":102,"height":102},"Carissa Ouellette, Learning & Development Director at Chuze Fitness","https://images.prismic.io/360learning/ZqiwmB5LeNNTxloZ_Chuze-Fitness-Head-of-LD-Carissa-Ouellette.JPG?auto=format%2Ccompress&rect=0%2C455%2C1170%2C1170&w=128&h=128","ZqiwmB5LeNNTxloZ",{"x":56,"y":2469,"zoom":90,"background":91},455,"Carissa Ouellette","Learning and Development Director",{"profile_picture":2473,"name":2480,"role":2481},{"dimensions":2474,"alt":2475,"copyright":40,"url":2476,"id":2477,"edit":2478},{"width":102,"height":102},"Jess Garcia, L&D Manager at Chuze Fitness","https://images.prismic.io/360learning/Zqiwtx5LeNNTxlod_JessGarcia.jpg?auto=format%2Ccompress&rect=161%2C0%2C963%2C963&w=128&h=128","Zqiwtx5LeNNTxlod",{"x":2479,"y":56,"zoom":90,"background":91},161,"Jess Garcia","L&D Manager",{"profile_picture":2483,"name":2489,"role":2490},{"dimensions":2484,"alt":2485,"copyright":40,"url":2486,"id":2487,"edit":2488},{"width":102,"height":102},"Shannon Krogsrud, L&D Specialist at Chuze Fitness","https://images.prismic.io/360learning/Zp9w2x5LeNNTxaqY_Shannon-Krosgrud-Chuze-Fitness-L%26D-Team.png?auto=format%2Ccompress&rect=0%2C0%2C447%2C447&w=128&h=128","Zp9w2x5LeNNTxaqY",{"x":56,"y":56,"zoom":90,"background":91},"Shannon Krogsrud","L&D Specialist","team$67459890-e018-45da-8433-a0c98d69cc68",{"primary":2493,"items":2584,"id":2585,"slice_type":259,"slice_label":40},{"text":2494},[2495,2498,2503,2505,2510,2516,2521,2523,2528,2534,2537,2540,2546,2550,2558,2563,2567,2572,2578],{"type":171,"text":2496,"spans":2497,"direction":59},"The Challenges",[],{"type":66,"text":2499,"spans":2500,"direction":59},"Before partnering with 360Learning, Chuze Fitness had a solid “homegrown” learning and development team, but faced significant challenges in streamlining and scaling their L&D processes to meet the demands of their fast-growing organization, thanks to an increasing number of business acquisitions. ",[2501],{"start":587,"end":2502,"type":58},185,{"type":66,"text":701,"spans":2504,"direction":59},[],{"type":297,"text":2506,"spans":2507,"direction":59},"No centralized system to support and scale expert-led training",[2508],{"start":56,"end":2509,"type":58},62,{"type":66,"text":2511,"spans":2512,"direction":59},"Prior to using 360Learning, Chuze Fitness struggled to effectively leverage their subject-matter experts (SMEs) to upskill their full workforce. The experts couldn’t be at all their gym locations simultaneously, which limited the reach and impact of their expertise and made it difficult to ensure consistent training quality across different sites.",[2513],{"start":2514,"end":2515,"type":58},218,266,{"type":66,"text":2517,"spans":2518,"direction":59},"Despite this, Chuze Fitness’s L&D team knew that having SMEs champion their learning strategy would add tremendous value. However, enabling experts wasn’t scalable and difficult to manage. Chuze Fitness needed a solution that would allow their SMEs to engage with learners more effectively and provide a richer, more interactive training experience. ",[2519],{"start":2520,"end":2290,"type":58},232,{"type":66,"text":701,"spans":2522,"direction":59},[],{"type":297,"text":2524,"spans":2525,"direction":59},"Generic, manual L&D was painfully slow and hard to measure",[2526],{"start":56,"end":2527,"type":58},58,{"type":66,"text":2529,"spans":2530,"direction":59},"Originally, all training materials at Chuze Fitness were manually created from scratch and spread across Google Docs, Slides, and Sheets. The content was basic and straight to the point, but left their learners wanting more.",[2531],{"start":2532,"end":2533,"type":58},187,223,{"type":66,"text":2535,"spans":2536,"direction":59},"As the company grew, tracking training completion and performance became a major pain point for them, as documentation in different places led to disorganization and inefficiencies.",[],{"type":66,"text":2538,"spans":2539,"direction":59},"At the time, Chuze Fitness was motivating employees to complete training with monetary incentives. However, because manually measuring these statistics was prone to error, it was impossible for the company to accurately compensate employees based on true training completion figures. ",[],{"type":66,"text":2541,"spans":2542,"direction":59},"Additionally, conducting all their training sessions 1:1 and in-person was costly and time-consuming. This overreliance on in-person training caused some managers to struggle with balancing virtual and live training, even after more digital solutions were implemented.",[2543],{"start":2544,"end":2545,"type":58},74,100,{"type":297,"text":2547,"spans":2548,"direction":59},"\nMissing the right tools to engage and train a younger workforce",[2549],{"start":90,"end":220,"type":58},{"type":66,"text":2551,"spans":2552,"direction":59},"A large part of Chuze Fitness’s workforce is a younger, tech-savvy demographic. Before adopting 360Learning, the L&D team’s manual training methods relied heavily on static, generic content, which failed to capture the attention of learners who prefer interactive and visually engaging digital experiences akin to social media.",[2553,2555],{"start":1364,"end":2554,"type":58},197,{"start":2556,"end":2557,"type":58},245,305,{"type":66,"text":2559,"spans":2560,"direction":59},"This disconnect resulted in low completion rates and a general lack of enthusiasm for training initiatives. The lack of a centralized, modern learning platform meant that training content often felt disjointed and ad hoc, making it difficult for Chuze Fitness to motivate their employees to fully participate and engage with the material.\n",[2561],{"start":292,"end":2562,"type":58},106,{"type":297,"text":2564,"spans":2565,"direction":59},"Lack of standardization made it difficult for staff to provide consistent customer experiences",[2566],{"start":56,"end":57,"type":58},{"type":66,"text":2568,"spans":2569,"direction":59},"As a growing company that was also acquiring other gyms, it became very apparent that the way they were training talent was not scalable. A lack of standardization led to discrepancies in training quality and processes, and even some business operations across different gym locations. ",[2570],{"start":2571,"end":2514,"type":58},171,{"type":66,"text":2573,"spans":2574,"direction":59},"There were significant challenges with verifying how training was being conducted–and therefore difficult to hold trainers truly accountable–along with a constant concern over how to authentically introduce and integrate Chuze’s culture and processes to existing gyms that were newly acquired into the brand.",[2575],{"start":2576,"end":2577,"type":58},95,140,{"type":66,"text":2579,"spans":2580,"direction":59},"To support their rapid expansion successfully, Chuze Fitness needed a single source of truth for all their training materials to create a scalable solution that could maintain their unique culture and ensure consistent processes across all their locations–and on top of all that, prove the impact of their L&D efforts. ",[2581],{"start":2582,"end":2583,"type":58},67,125,[],"rich_text$c414c1dc-af67-4106-b173-80aa48c2aa4f",{"primary":2587,"items":2593,"id":2594,"slice_type":268,"slice_label":40},{"text":2588},[2589],{"type":66,"text":2590,"spans":2591,"direction":59},"\"Before 360Learning, everything was manual. Now, I can't imagine a world without it. We've brought learning to life for our employees and shown that their L&D team is made up of real people that the rest of the company can interact with. We've become celebrities within our own org!\" - Jess Garcia, L&D Manager",[2592],{"start":56,"end":1647,"type":373},[],"highlighted_text$253ab686-b54a-4042-a28a-f11cbf00f65c",{"primary":2596,"items":2616,"id":2617,"slice_type":259,"slice_label":40},{"text":2597},[2598,2601,2607],{"type":171,"text":2599,"spans":2600,"direction":59},"The Solution",[],{"type":66,"text":2602,"spans":2603,"direction":59},"Chuze Fitness was looking for a centralized platform that could streamline their training processes, provide accurate tracking, facilitate the sharing of expert knowledge at scale, and engage their young, tech-savvy workforce. ",[2604],{"start":2605,"end":2606,"type":58},184,227,{"type":66,"text":2608,"spans":2609,"direction":59},"They needed an LMS that was user-friendly, customizable, and capable of supporting their growing needs. After evaluating several options, including Docebo and SparkLearn, they chose 360Learning for its engaging interface, ease of content creation, and robust data analytics.",[2610],{"start":2611,"end":2612,"type":232,"data":2613},182,193,{"id":126,"type":112,"tags":2614,"lang":6,"slug":128,"first_publication_date":129,"last_publication_date":130,"uid":131,"data":2615,"link_type":120,"isBroken":122},[],{"category":119},[],"rich_text$993e93b5-c24f-476f-9f49-37ac8bd1bb9b",{"primary":2619,"items":2626,"id":2627,"slice_type":268,"slice_label":40},{"text":2620},[2621],{"type":66,"text":2622,"spans":2623,"direction":59},"“We knew that with pretty much any LMS there would be stats and data, but we wanted a platform that felt like Chuze. We have a younger workforce and we wanted something that is going to draw their attention and have a high adoption rate.” - Carissa Ouellette, Learning & Development Director",[2624],{"start":56,"end":2625,"type":373},239,[],"highlighted_text$404c7e63-3547-4c99-877a-1978573d2b6f",{"primary":2629,"items":2643,"id":2644,"slice_type":259,"slice_label":40},{"text":2630},[2631,2635,2640],{"type":297,"text":2632,"spans":2633,"direction":59},"Implementing 360Learning",[2634],{"start":56,"end":783,"type":58},{"type":66,"text":2636,"spans":2637,"direction":59},"The transition to 360Learning marked a significant turning point for Chuze Fitness. The platform allowed them to create a single source of truth for all training materials, ensuring consistency and accuracy across all locations–but also to develop and grow a robust learning culture. ",[2638],{"start":2639,"end":2571,"type":58},120,{"type":66,"text":2641,"spans":2642,"direction":59},"The implementation process was smooth, thanks to the dedicated support from the 360Learning team.",[],[],"rich_text$ea167685-1e72-40f0-8936-e60ac2e32c82",{"primary":2646,"items":2653,"id":2654,"slice_type":268,"slice_label":40},{"text":2647},[2648],{"type":66,"text":2649,"spans":2650,"direction":59},"\"There was something different about the way we felt with the team at 360Learning. The culture felt similar to ours and we could tell that everyone had a lot of passion and care for their role—regardless of whether they were tech or sales or support, they were enthusiastic about what they were doing. It was love at first pitch for us at 360Learning.\" - Carissa Ouellette, Learning & Development Director",[2651],{"start":56,"end":2652,"type":373},352,[],"highlighted_text$d197183f-81b9-4681-8acc-ef94f0ff82ef",{"primary":2656,"items":2773,"id":2774,"slice_type":259,"slice_label":40},{"text":2657},[2658,2662,2674,2680,2682,2686,2691,2695,2698,2703,2705,2709,2712,2716,2721,2725,2728,2742,2757,2760,2762,2766,2769],{"type":297,"text":2659,"spans":2660,"direction":59},"Standardizing onboarding and employee development ",[2661],{"start":56,"end":2262,"type":58},{"type":66,"text":2663,"spans":2664,"direction":59},"Chuze Fitness now utilizes 360Learning and its advanced mobile solution for a wide range of training needs, including onboarding, employee development, manager training, compliance training and soon, specialized training for different departments. ",[2665],{"start":391,"end":2071,"type":232,"data":2666},{"id":2667,"type":112,"tags":2668,"lang":6,"slug":2669,"first_publication_date":2142,"last_publication_date":2670,"uid":2671,"data":2672,"link_type":120,"isBroken":122},"YupKxxEAACMA5af3",[],"unleash-operational-excellence","2025-06-30T11:41:37+0000","mobile-advanced",{"category":2673},"solution",{"type":66,"text":2675,"spans":2676,"direction":59},"The platform's flexibility allows them to tailor training programs to specific roles and requirements, ensuring that all learners receive relevant and impactful training. The L&D team have also created a training request intake form to help them manage the increase in training requests that they’ve received since implementing 360Learning. ",[2677,2678],{"start":241,"end":2023,"type":58},{"start":2679,"end":1420,"type":58},246,{"type":66,"text":701,"spans":2681,"direction":59},[],{"type":297,"text":2683,"spans":2684,"direction":59},"Enhanced engagement and collaboration from the bottom up",[2685],{"start":56,"end":1941,"type":58},{"type":66,"text":2687,"spans":2688,"direction":59},"One of the most notable changes with 360Learning is the increased engagement and collaboration among employees. Front-line employees can now easily interact directly with the corporate office, which has strengthened a sense of connection and community at Chuze Fitness. ",[2689],{"start":2203,"end":2690,"type":58},251,{"type":66,"text":2692,"spans":2693,"direction":59},"This has also built greater visibility for the L&D team, who joke that they’re “Chuze Celebrities” when learners recognize them from videos in their training content. ",[2694],{"start":793,"end":292,"type":58},{"type":66,"text":2696,"spans":2697,"direction":59},"360Learning’s familiar social media features like emojis and GIFs resonate well with their younger workforce, making training sessions more engaging and enjoyable.",[],{"type":66,"text":2699,"spans":2700,"direction":59},"“The biggest success is information retention. My new hires are used to this type of learning, so the details no matter how big or small seem to stick better.” - Club manager, Chuze Fitness",[2701],{"start":56,"end":2702,"type":373},160,{"type":66,"text":701,"spans":2704,"direction":59},[],{"type":297,"text":2706,"spans":2707,"direction":59},"Accurate reporting and accountability",[2708],{"start":56,"end":981,"type":58},{"type":66,"text":2710,"spans":2711,"direction":59},"With 360Learning’s extensive in-depth reporting tools, Chuze Fitness can now reliably track all training completion and performance across groups, users, courses, paths, and more. All from a centralized reporting dashboard. ",[],{"type":66,"text":2713,"spans":2714,"direction":59},"This data-driven approach allows them to focus on and align with strategic business priorities, as well as incentivize training completion more effectively and hold employees accountable. ",[2715],{"start":1438,"end":57,"type":58},{"type":66,"text":2717,"spans":2718,"direction":59},"The platform's intuitive dashboard and analytics tools provided insights into training effectiveness and business impact, facilitating better decision-making and greater stakeholder buy-in.\n",[2719],{"start":2720,"end":2125,"type":58},135,{"type":297,"text":2722,"spans":2723,"direction":59},"Leveraging the full potential of their subject-matter expertise",[2724],{"start":56,"end":2046,"type":58},{"type":66,"text":2726,"spans":2727,"direction":59},"As the pioneer in collaborative learning, 360Learning has enabled Chuze Fitness to unlock and share the knowledge of their internal subject-matter experts at scale: SMEs can now easily contribute to training content and engage with employees across all locations. ",[],{"type":66,"text":2729,"spans":2730,"direction":59},"With the platform’s interactive tools like in-course discussion forums, subject-matter experts can help boost course completion rates and knowledge retention by answering learners’ questions directly in the training.",[2731,2740],{"start":1373,"end":2296,"type":232,"data":2732},{"id":2733,"type":2734,"tags":2735,"lang":6,"slug":2736,"first_publication_date":2737,"last_publication_date":2738,"uid":2739,"link_type":120,"isBroken":122},"YBKDGREAACoAbEAE","blog_article",[],"discussion-forum-boost-completion-rates-from-20-to-90-with-collaborative-learning","2021-01-28T16:30:11+0000","2024-05-29T14:53:07+0000","discussion-forum",{"start":2072,"end":2741,"type":58},157,{"type":66,"text":2743,"spans":2744,"direction":59},"And 360Learning’s AI-powered course authoring capabilities enable any team member to effortlessly co-create and refine hyper relevant training courses that address the workforce’s most pressing upskilling needs. ",[2745,2746,2754],{"start":564,"end":333,"type":373},{"start":334,"end":2527,"type":232,"data":2747},{"id":2748,"type":2734,"tags":2749,"lang":6,"slug":2750,"first_publication_date":2751,"last_publication_date":2752,"uid":2753,"link_type":120,"isBroken":122},"YJJTeBUAACsAaLyW",[],"the-guide-to-ai-powered-course-authoring--collaborative-learning","2021-05-06T11:16:26+0000","2025-09-25T09:50:12+0000","product-authoring-tool",{"start":2755,"end":2756,"type":58},98,150,{"type":66,"text":2758,"spans":2759,"direction":59},"This has not only enhanced the Chuze Fitness learning experience, but also ensured that all employees have access to the same high-quality training, regardless of their location.",[],{"type":66,"text":701,"spans":2761,"direction":59},[],{"type":297,"text":2763,"spans":2764,"direction":59},"Overcoming resistance to change",[2765],{"start":56,"end":690,"type":58},{"type":66,"text":2767,"spans":2768,"direction":59},"While some managers initially resisted the shift to digital training, the user-friendly nature of 360Learning and the evident benefits gradually won them over. ",[],{"type":66,"text":2770,"spans":2771,"direction":59},"The platform's ability to standardize training and built-in integrations to streamline and sync content creation helped alleviate concerns and demonstrated the value of digital learning solutions.",[2772],{"start":685,"end":1415,"type":58},[],"rich_text$7b68e1e0-cca1-4fa9-8abe-83ec28f49125",{"primary":2776,"items":2783,"id":2784,"slice_type":268,"slice_label":40},{"text":2777},[2778],{"type":66,"text":2779,"spans":2780,"direction":59},"\"Overall, it's been such an amazing experience to be able to have this platform, share it with our teams, and see them enjoy it. It's one thing for our L&D team to love it, but to get amazing feedback has been incredible and quite honestly, shocking. Usually, if there's a big change for our company it's not always received well, but people really love 360Learning.\" - Carissa Ouellette, Learning & Development Director",[2781],{"start":56,"end":2782,"type":373},368,[],"highlighted_text$0d46035b-d014-41d2-ae50-0dece0023371",{"primary":2786,"items":2794,"id":2795,"slice_type":259,"slice_label":40},{"text":2787},[2788,2791],{"type":297,"text":2789,"spans":2790,"direction":59},"Scaling with UKG Pro integration",[],{"type":66,"text":2792,"spans":2793,"direction":59},"As the team scaled, the UKG Pro integration became especially valuable. With automated user provisioning and regular synchronization, the connector keeps 360Learning aligned with Chuze’s rapidly growing workforce—ensuring new hires gain immediate access to required training. Looking ahead, future enhancements will allow completed certifications to flow back into UKG for scheduling and compliance needs.",[],[],"rich_text$bd6e0b64-7144-4ace-ac9a-de921721a13f",{"primary":2797,"items":2803,"id":2804,"slice_type":268,"slice_label":40},{"text":2798},[2799],{"type":66,"text":2800,"spans":2801,"direction":59},"“This has saved our admins a significant amount of time. We previously had to make manual updates for every user in the system, so the UKG integration has really helped with reducing a huge chunk of that manual labor.” - Carissa Ouellette, Learning & Development Director",[2802],{"start":56,"end":2514,"type":373},[],"highlighted_text$01c8206a-c2ba-4770-ade3-931ee03e5f06",{"primary":2806,"items":2820,"id":2821,"slice_type":259,"slice_label":40},{"text":2807},[2808,2811,2816],{"type":171,"text":2809,"spans":2810,"direction":59},"The Results",[],{"type":66,"text":2812,"spans":2813,"direction":59},"With the help of 360Learning, Chuze Fitness has successfully fostered a culture of continuous learning across their organization. Employees from various departments are now more eager to create and participate in training courses. ",[2814],{"start":2815,"end":2298,"type":58},48,{"type":66,"text":2817,"spans":2818,"direction":59},"The platform has empowered individual employees to take ownership of their learning, leading to higher engagement and participation rates. Chuze Fitness has seen a remarkable increase in the number of courses created and completed.",[2819],{"start":341,"end":708,"type":58},[],"rich_text$563c4fef-64d9-475a-871f-b9af436c925a",{"primary":2823,"items":2830,"id":2831,"slice_type":268,"slice_label":40},{"text":2824},[2825],{"type":66,"text":2826,"spans":2827,"direction":59},"\"We wanted a platform that wasn't going to be boring and would drive employees' attention. When we saw 360Learning, it was a breath of fresh air. And now, the culture of learning has definitely grown. Everybody wants to be on it and create their training. We've increased learner engagement and expert collaboration, and are now seeing reporting and business impact which is huge.\" - Jess Garcia, L&D Manager",[2828],{"start":56,"end":2829,"type":373},382,[],"highlighted_text$9cca7c42-93a0-41e3-8a88-67277b11a96f",{"primary":2833,"items":2859,"id":2860,"slice_type":259,"slice_label":40},{"text":2834},[2835,2838,2842,2846,2850,2854,2856],{"type":66,"text":2836,"spans":2837,"direction":59},"360Learning has helped transform their L&D processes, leading to higher engagement, improved training quality, and better business outcomes. Key metrics that highlight their success include:",[],{"type":66,"text":2839,"spans":2840,"direction":59},"• 95% training completion rate: The intuitive and engaging nature of 360Learning has driven high completion rates.",[2841],{"start":782,"end":690,"type":58},{"type":66,"text":2843,"spans":2844,"direction":59},"• Increased course creation with 202 courses: The platform's ease of use has encouraged departments across the organization to create and share more training content.",[2845],{"start":782,"end":89,"type":58},{"type":66,"text":2847,"spans":2848,"direction":59},"• 90% of course authors are internal SMEs: 360Learning’s learning platform has enabled and increased subject-matter expert engagement, with 70+ courses co-authored by their SMEs.",[2849],{"start":782,"end":1373,"type":58},{"type":66,"text":2851,"spans":2852,"direction":59},"• 98% course relevance score: Accurate tracking and reporting have enabled Chuze Fitness to better visualize and prove the impact of training on business performance. ",[2853],{"start":782,"end":415,"type":58},{"type":66,"text":701,"spans":2855,"direction":59},[],{"type":66,"text":2857,"spans":2858,"direction":59},"Overwhelmingly, learners love the increased accessibility of training and company leadership can see how L&D initiatives directly influence employee development and organizational growth.",[],[],"rich_text$6dbf3fc1-9773-4c56-8422-7e6b15c42c62",{"primary":2862,"items":2908,"id":2909,"slice_type":259,"slice_label":40},{"text":2863},[2864,2867,2871,2874,2879],{"type":171,"text":2865,"spans":2866,"direction":59},"Looking ahead with 360Learning",[],{"type":66,"text":2868,"spans":2869,"direction":59},"Going forward, Chuze Fitness aims to maintain their competitive edge by expanding their use cases with 360Learning to include manager training, leadership development, and increased department-specific training. ",[2870],{"start":981,"end":2244,"type":58},{"type":66,"text":2872,"spans":2873,"direction":59},"The L&D team also hopes to further leverage the platform's collaborative authoring capabilities to enrich their training content across the organization.",[],{"type":66,"text":2875,"spans":2876,"direction":59},"With 360Learning, Chuze Fitness has been able to not only address their immediate L&D challenges but also position themselves for sustained business success as they grow. ",[2877],{"start":2562,"end":2878,"type":58},156,{"type":66,"text":2880,"spans":2881,"direction":59},"If your organization is facing similar challenges with employee training and development, request a personalized demo below to discover how our collaborative learning platform can revolutionize your L&D processes, next.",[2882],{"start":852,"end":2883,"type":232,"data":2884},117,{"id":455,"type":456,"tags":2885,"lang":6,"slug":458,"first_publication_date":459,"last_publication_date":460,"uid":461,"data":2886,"link_type":120,"isBroken":122},[],{"body":2887,"form_config":2906},[2888],{"primary":2889,"items":2893,"id":494,"slice_type":495,"slice_label":40},{"title":2890},[2891],{"type":53,"text":468,"spans":2892,"direction":59},[],[2894,2898,2902],{"benefit_icon":2895,"benefit_copy":479},{"dimensions":2896,"alt":40,"copyright":40,"url":474,"id":475,"edit":2897},{"width":220,"height":220},{"x":56,"y":56,"zoom":477,"background":478},{"benefit_icon":2899,"benefit_copy":486},{"dimensions":2900,"alt":40,"copyright":40,"url":483,"id":484,"edit":2901},{"width":220,"height":220},{"x":56,"y":56,"zoom":477,"background":478},{"benefit_icon":2903,"benefit_copy":493},{"dimensions":2904,"alt":40,"copyright":40,"url":490,"id":491,"edit":2905},{"width":220,"height":220},{"x":56,"y":56,"zoom":477,"background":478},{"id":497,"type":498,"tags":2907,"lang":6,"slug":461,"first_publication_date":500,"last_publication_date":501,"link_type":120,"key":615,"isBroken":122},[],[],"rich_text$0f6cb816-3ff9-4b50-87d9-379794be5c67",{"primary":2911,"items":2937,"id":2938,"slice_type":619,"slice_label":40},{"document":2912},{"id":455,"type":456,"tags":2913,"lang":6,"slug":458,"first_publication_date":459,"last_publication_date":460,"uid":461,"data":2914,"link_type":120,"key":2936,"isBroken":122},[],{"body":2915,"form_config":2934},[2916],{"primary":2917,"items":2921,"id":494,"slice_type":495,"slice_label":40},{"title":2918},[2919],{"type":53,"text":468,"spans":2920,"direction":59},[],[2922,2926,2930],{"benefit_icon":2923,"benefit_copy":479},{"dimensions":2924,"alt":40,"copyright":40,"url":474,"id":475,"edit":2925},{"width":220,"height":220},{"x":56,"y":56,"zoom":477,"background":478},{"benefit_icon":2927,"benefit_copy":486},{"dimensions":2928,"alt":40,"copyright":40,"url":483,"id":484,"edit":2929},{"width":220,"height":220},{"x":56,"y":56,"zoom":477,"background":478},{"benefit_icon":2931,"benefit_copy":493},{"dimensions":2932,"alt":40,"copyright":40,"url":490,"id":491,"edit":2933},{"width":220,"height":220},{"x":56,"y":56,"zoom":477,"background":478},{"id":497,"type":498,"tags":2935,"lang":6,"slug":461,"first_publication_date":500,"last_publication_date":501,"link_type":120,"key":615,"isBroken":122},[],"4882630a-ba37-4d67-893e-b2226d4e3c61",[],"conversion_form$e4920516-0b7b-4990-bfe8-09f1a0190c5f",{"primary":2940,"items":2943,"id":4368,"slice_type":1331,"slice_label":40},{"title":2941,"cta_active":122,"cta_type":623,"cta_label":40,"cta_link":2942},[],{"link_type":625},[2944,3527,3967],{"resource":2945},{"id":2946,"type":41,"tags":2947,"lang":6,"slug":2948,"first_publication_date":2949,"last_publication_date":2950,"uid":2951,"data":2952,"link_type":120,"key":3526,"isBroken":122},"ZnvYmBAAACAAOrAE",[],"crowdsourcing-croudies-how-a-global-full-service-digital-agency-reinvented-its-ld-strategy-thanks-to-internal-experts","2024-06-26T14:31:08+0000","2025-05-20T14:22:06+0000","croud",{"body":2953,"tags":3471,"company_logo":3490,"illustration":3497,"key_figures":3503,"title":3522,"reading_time":60},[2954,2960,3012,3044,3054,3068,3081,3146,3154,3182,3192,3203,3212,3270,3332,3342,3393,3432,3439],{"primary":2955,"items":2958,"id":2959,"slice_type":1454,"slice_label":40},{"is_ai_theme":40,"title":2956,"wistia_id":2957},[],"z0ye1x0h5z",[],"video_player$b64f5020-cec1-4752-a362-79577c8040e7",{"primary":2961,"items":2965,"id":3011,"slice_type":212,"slice_label":40},{"team_title":2962},[2963],{"type":171,"text":2459,"spans":2964,"direction":59},[],[2966,2975,2984,2993,3002],{"profile_picture":2967,"name":2973,"role":2974},{"dimensions":2968,"alt":2969,"copyright":40,"url":2970,"id":2971,"edit":2972},{"width":102,"height":102},"Joanna Martin | The Croud Group","https://images.prismic.io/360learning/ZnwbiZbWFbowe4CX_JoannaMartin-HeadofL%26D-TheCroudGroup.png?auto=format%2Ccompress&rect=0%2C0%2C500%2C500&w=128&h=128","ZnwbiZbWFbowe4CX",{"x":56,"y":56,"zoom":90,"background":91},"Joanna Martin","Head of L&D",{"profile_picture":2976,"name":2982,"role":2983},{"dimensions":2977,"alt":2978,"copyright":40,"url":2979,"id":2980,"edit":2981},{"width":102,"height":102},"Rhys Coleman | The Croud Group","https://images.prismic.io/360learning/Znwbi5bWFbowe4CY_RhysColeman-SeniorL%26DManager-TheCroudGroup.jpg?auto=format%2Ccompress&rect=0%2C0%2C772%2C772&w=128&h=128","Znwbi5bWFbowe4CY",{"x":56,"y":56,"zoom":90,"background":91},"Rhys Coleman","Senior L&D Manager",{"profile_picture":2985,"name":2991,"role":2992},{"dimensions":2986,"alt":2987,"copyright":40,"url":2988,"id":2989,"edit":2990},{"width":102,"height":102},"Sophie Perks | The Croud Group","https://images.prismic.io/360learning/Znwdm5bWFbowe4D6_SophiePerks-HeadofPeopleOperations%2CTheCroudGroup.jpeg?auto=format%2Ccompress&rect=0%2C0%2C800%2C800&w=128&h=128","Znwdm5bWFbowe4D6",{"x":56,"y":56,"zoom":90,"background":91},"Sophie Perks","Head of People Operations",{"profile_picture":2994,"name":3000,"role":3001},{"dimensions":2995,"alt":2996,"copyright":40,"url":2997,"id":2998,"edit":2999},{"width":102,"height":102},"Emily Simou | Born Social at The Croud Group","https://images.prismic.io/360learning/ZnwdapbWFbowe4Dv_EmilySimou-SeniorResourceManager%2CBornSocialatTheCroudGroup.jpeg?auto=format%2Ccompress&rect=0%2C0%2C800%2C800&w=128&h=128","ZnwdapbWFbowe4Dv",{"x":56,"y":56,"zoom":90,"background":91},"Emily Simou","Senior Resource Manager",{"profile_picture":3003,"name":3009,"role":3010},{"dimensions":3004,"alt":3005,"copyright":40,"url":3006,"id":3007,"edit":3008},{"width":102,"height":102},"Mitch Smith | The Croud Group","https://images.prismic.io/360learning/ZnwdPZbWFbowe4Dh_MitchSmith-SEOAccountManager%2CTheCroudGroup.jpeg?auto=format%2Ccompress&rect=0%2C0%2C800%2C800&w=128&h=128","ZnwdPZbWFbowe4Dh",{"x":56,"y":56,"zoom":90,"background":91},"Mitch Smith","SEO Account Manager","team$9b57342b-7db6-4b6a-81b5-504fef72dda8",{"primary":3013,"items":3042,"id":3043,"slice_type":259,"slice_label":40},{"text":3014},[3015,3017,3019,3022,3024,3027,3029,3032,3034,3037,3039],{"type":171,"text":2496,"spans":3016,"direction":59},[],{"type":66,"text":701,"spans":3018,"direction":59},[],{"type":66,"text":3020,"spans":3021,"direction":59},"To create a learning culture above industry standard, Croud’s L&D team knew they needed to develop and maintain a more robust blended learning approach to onboard new hires, upskill staff, offer clients training, and manage contractor assessments.",[],{"type":66,"text":701,"spans":3023,"direction":59},[],{"type":66,"text":3025,"spans":3026,"direction":59},"Today, all of their 500+ internal employees have access to bespoke learning plans and hundreds of training sessions through Croud Campus by 360Learning.",[],{"type":66,"text":701,"spans":3028,"direction":59},[],{"type":66,"text":3030,"spans":3031,"direction":59},"But prior to signing on with 360Learning, Croud faced three major challenges in their company-wide learning and development initiatives:",[],{"type":66,"text":701,"spans":3033,"direction":59},[],{"type":297,"text":3035,"spans":3036,"direction":59},"1. Lackluster onboarding that didn’t move the needle for learners and left L&D in the dark ",[],{"type":66,"text":701,"spans":3038,"direction":59},[],{"type":66,"text":3040,"spans":3041,"direction":59},"Over the last few years, the Croud Group has grown massively in terms of headcount and scope, and also acquired two other agencies: luxury-focused VERB Brands (now Croud Luxe), and global social media specialists Born Social.",[],[],"rich_text$5973973a-a179-42cc-b59e-988d7fec1b8c",{"primary":3045,"items":3052,"id":3053,"slice_type":268,"slice_label":40},{"text":3046},[3047],{"type":66,"text":3048,"spans":3049,"direction":59},"“We have a wealth of digital marketing expertise within the business, but at this point we didn't have an efficient way of sharing it,” says Rhys Coleman, Senior L&D Manager at The Croud Group",[3050],{"start":90,"end":3051,"type":58},133,[],"highlighted_text$3abdee46-107d-41d1-a7cd-ef2474254caf",{"primary":3055,"items":3066,"id":3067,"slice_type":259,"slice_label":40},{"text":3056},[3057,3061,3063],{"type":66,"text":3058,"spans":3059,"direction":59},"While learning has always been part of the culture at Croud, he explained that “the digital side of things wasn't keeping up with the in-person side of things.”",[3060],{"start":1117,"end":2702,"type":58},{"type":66,"text":701,"spans":3062,"direction":59},[],{"type":66,"text":3064,"spans":3065,"direction":59},"Managing training documents through Google Drive created ongoing access problems and creating engaging training (and tracking it) at scale was another struggle. The team relied on Google Slides to present content, which wasn’t interactive and lacked diversity in format features.",[],[],"rich_text$a48679d7-26d5-49fb-8c8e-87c78fd0d58d",{"primary":3069,"items":3079,"id":3080,"slice_type":268,"slice_label":40},{"text":3070},[3071],{"type":66,"text":3072,"spans":3073,"direction":59},"“It had gotten to a point where we were using multiple tools to try and provide the same service, and it became very difficult and frustrating for staff to find the right material for them when they needed it.”  - Rhys Coleman, Senior L&D Manager",[3074,3075,3077],{"start":433,"end":256,"type":58},{"start":371,"end":3076,"type":58},96,{"start":2883,"end":3078,"type":58},180,[],"highlighted_text$22d1596c-8d4a-49a1-90e9-890fed9d79af",{"primary":3082,"items":3144,"id":3145,"slice_type":259,"slice_label":40},{"text":3083},[3084,3087,3089,3092,3094,3097,3100,3103,3106,3108,3111,3113,3118,3120,3123,3125,3128,3130,3134,3136,3139,3141],{"type":66,"text":3085,"spans":3086,"direction":59},"Because Croud had no way of tracking the adoption or progress of their learning materials across the organization, they were left in the dark– unable to see what kind of impact their efforts had on the business, and whether learners were engaging with the content on a larger scale.",[],{"type":66,"text":701,"spans":3088,"direction":59},[],{"type":297,"text":3090,"spans":3091,"direction":59},"2. Valuable time and money lost to Croudie quality control ",[],{"type":66,"text":701,"spans":3093,"direction":59},[],{"type":66,"text":3095,"spans":3096,"direction":59},"Prior to 360Learning, the onboarding of new contractors to the Croudie Network was a time-consuming manual process. Without a standardized assessment system, they struggled to source the best freelance talent to work with. ",[],{"type":66,"text":3098,"spans":3099,"direction":59},"The Croud team relied on word-of-mouth, CV screening, and interviews to vet freelance applicants, which made it challenging to gauge their skills on-the-job and guarantee the quality of the work delivered, especially on an international level. ",[],{"type":66,"text":3101,"spans":3102,"direction":59},"The lack of quality control meant that Croud found themselves spending too much time and money reworking or validating client deliverables, and fixing these problems internally. ",[],{"type":66,"text":3104,"spans":3105,"direction":59},"Ultimately, this had an impact on not only Croud’s teams, but also their client expectations, which made the need for a global solution all the more pressing.",[],{"type":66,"text":701,"spans":3107,"direction":59},[],{"type":297,"text":3109,"spans":3110,"direction":59},"3. Inability to upskill clients digitally with a comprehensive blended learning strategy ",[],{"type":66,"text":701,"spans":3112,"direction":59},[],{"type":66,"text":3114,"spans":3115,"direction":59},"Before working with 360Learning, Rhys considered the idea of upskilling their clients digitally “somewhat of a pipe dream”. The problem was, again, a lack of the right digital tools and processes.",[3116],{"start":3076,"end":3117,"type":58},122,{"type":66,"text":701,"spans":3119,"direction":59},[],{"type":66,"text":3121,"spans":3122,"direction":59},"To save the agency time and money, the L&D team wanted to upskill clients with bespoke digital learning paths in addition to existing in-person training, to enable and empower clients to take on more marketing tasks themselves. ",[],{"type":66,"text":701,"spans":3124,"direction":59},[],{"type":66,"text":3126,"spans":3127,"direction":59},"Croud’s L&D team knew they needed a powerful digital solution to achieve this blended approach, but also a seamless way to create content and roll it out to make this a truly successful offering for their customers. ",[],{"type":66,"text":701,"spans":3129,"direction":59},[],{"type":66,"text":3131,"spans":3132,"direction":59},"All these challenges needed a single solution: a centralized learning platform that could harness internal subject-matter experts’ know-how. ",[3133],{"start":391,"end":587,"type":58},{"type":66,"text":701,"spans":3135,"direction":59},[],{"type":66,"text":3137,"spans":3138,"direction":59},"Because they had so many training documents and processes living in various locations, there was no overall visibility of what they had on offer. ",[],{"type":66,"text":701,"spans":3140,"direction":59},[],{"type":66,"text":3142,"spans":3143,"direction":59},"Overall, The Croud Group needed a scalable solution which kept pace with the increasing size of the business without compromising quality.  To achieve this, they decided to overhaul their digital learning offering.",[],[],"rich_text$8498b44d-a99c-499f-adff-e6104f025132",{"primary":3147,"items":3152,"id":3153,"slice_type":268,"slice_label":40},{"text":3148},[3149],{"type":66,"text":3131,"spans":3150,"direction":59},[3151],{"start":391,"end":587,"type":58},[],"highlighted_text$d338fd39-dcdb-43b7-802a-275a3cd43120",{"primary":3155,"items":3180,"id":3181,"slice_type":259,"slice_label":40},{"text":3156},[3157,3159,3161,3164,3166,3175,3177],{"type":171,"text":2599,"spans":3158,"direction":59},[],{"type":66,"text":701,"spans":3160,"direction":59},[],{"type":66,"text":3162,"spans":3163,"direction":59},"In their search for a new learning management system, Croud’s L&D team wanted to make sure they weren’t restricted in the tools they could use, so integration with other tools was a big priority for them.",[],{"type":66,"text":701,"spans":3165,"direction":59},[],{"type":66,"text":3167,"spans":3168,"direction":59},"The digital tools they were previously using lacked essential functionalities that many learners and admins needed. Overall, the L&D team understood that they wanted to not only keep up with work, but also build a best-in-class L&D strategy. ",[3169,3171],{"start":3170,"end":1044,"type":58},206,{"start":3172,"end":1044,"type":232,"data":3173},228,{"link_type":234,"url":3174,"target":2129},"https://360learning.com/blog/ld-strategy-roadmap",{"type":66,"text":701,"spans":3176,"direction":59},[],{"type":66,"text":3178,"spans":3179,"direction":59},"Since Croud employs a wide variety of specialists who are experts in their own fields, the L&D team knew it was essential to collaborate closely with these internal subject-matter experts to reflect best practices in all the training they put out. It was here that 360Learning’s focus on collaborative learning and powerful co-authoring features stood out. ",[],[],"rich_text$de9bb56b-f6b6-4ca1-9c82-12cf348165f3",{"primary":3183,"items":3190,"id":3191,"slice_type":268,"slice_label":40},{"text":3184},[3185],{"type":66,"text":3186,"spans":3187,"direction":59},"“We’re big on using education to drive change, and this platform has really allowed us to level up how we do this.” - Emily Simou, Senior Resource Manager at Born Social",[3188],{"start":56,"end":3189,"type":58},115,[],"highlighted_text$0bbd7cb0-1440-4eb7-b505-c070b0f2bf68",{"primary":3193,"items":3201,"id":3202,"slice_type":259,"slice_label":40},{"text":3194},[3195,3198],{"type":66,"text":3196,"spans":3197,"direction":59},"Here’s how Croud uses 360Learning to transform their experts into champions for employee, partner, and customer growth.",[],{"type":297,"text":3199,"spans":3200,"direction":59},"1. Stronger onboarding and upskilling with centralized L&D ",[],[],"rich_text$13dfe8dc-cc78-415f-98af-53a9530d8550",{"primary":3204,"items":3210,"id":3211,"slice_type":268,"slice_label":40},{"text":3205},[3206],{"type":66,"text":3207,"spans":3208,"direction":59},"“We created Croud Campus using 360Learning and having that as a central hub for all of our digital learning made the experience so much easier for our staff.” - Rhys Coleman, Senior L&D Manager",[3209],{"start":56,"end":1498,"type":58},[],"highlighted_text$b32ecdd2-c93d-460d-8442-74eecc266c6d",{"primary":3213,"items":3268,"id":3269,"slice_type":259,"slice_label":40},{"text":3214},[3215,3218,3220,3224,3226,3231,3233,3238,3241,3243,3246,3248,3253,3255,3263,3265],{"type":66,"text":3216,"spans":3217,"direction":59},"With Croud Campus by 360Learning, Croud finally has a one-stop shop for all their learning needs that's accessible to everybody in the company. This means the L&D team can fully support the rapid expansion of the Croud Group by providing standardized onboarding experiences for all their new hires.",[],{"type":66,"text":701,"spans":3219,"direction":59},[],{"type":66,"text":3221,"spans":3222,"direction":59},"“The thing that really stood out to us about 360Learning was the way in which it is both customizable and also has the ability to integrate with so many different tools as well.” - Joanna Martin, Head of L&D",[3223],{"start":56,"end":1583,"type":58},{"type":66,"text":701,"spans":3225,"direction":59},[],{"type":66,"text":3227,"spans":3228,"direction":59},"Head of People Operations Sophie Perks explains that the learning platform “really does feel like it's a part of The Croud Group, and we can use it across all of our different agencies as well and make it bespoke for them.”",[3229],{"start":3230,"end":2533,"type":58},75,{"type":66,"text":701,"spans":3232,"direction":59},[],{"type":66,"text":3234,"spans":3235,"direction":59},"Emily Simou, Senior Resource Manager at Born Social by The Croud Group, further explains, “As a creative agency, we are more likely to have neurodivergent employees. So it's really important that we’re able to share content in a number of different formats to cater to how people might need to consume information.”\n",[3236],{"start":852,"end":3237,"type":58},315,{"type":66,"text":3239,"spans":3240,"direction":59},"360Learning’s user-friendly platform has enabled Croud and its partner agencies to create more engaging and digestible training content, and to experiment with more interactive learning formats for its diverse learner groups. ",[],{"type":66,"text":701,"spans":3242,"direction":59},[],{"type":66,"text":3244,"spans":3245,"direction":59},"Today, The Croud Group offers its employees an even wider variety of courses, including internal training content created by SMEs (subject-matter experts) and off-the-shelf content. ",[],{"type":66,"text":701,"spans":3247,"direction":59},[],{"type":66,"text":3249,"spans":3250,"direction":59},"“Starting a new job takes up a lot of headspace, so having the courses available on-demand has been helpful, when I can find a window that works for me to actually focus and absorb the information.” - Mitch Smith, SEO Account Manager at The Croud Group",[3251],{"start":56,"end":3252,"type":58},199,{"type":66,"text":701,"spans":3254,"direction":59},[],{"type":66,"text":3256,"spans":3257,"direction":59},"When the agency was using multiple tools to onboard and provide training, it was difficult to ensure all courses stayed up-to-date. With 360Learning, learners can instantly flag missing or outdated information with a comment in the course, and L&D can make updates on the fly in the authoring tool–all within the same platform. ",[3258],{"start":3259,"end":3260,"type":232,"data":3261},283,297,{"id":111,"type":112,"tags":3262,"lang":6,"slug":114,"first_publication_date":115,"last_publication_date":116,"uid":117,"link_type":120,"isBroken":122},[],{"type":66,"text":701,"spans":3264,"direction":59},[],{"type":66,"text":3266,"spans":3267,"direction":59},"By streamlining and centralizing onboarding and upskilling processes with 360Learning, Croud has achieved higher productivity and greater development opportunities for its individual team members.",[],[],"rich_text$0cb3a098-37d2-4bf1-ad04-2992077c5f93",{"primary":3271,"items":3330,"id":3331,"slice_type":259,"slice_label":40},{"text":3272},[3273,3276,3279,3281,3284,3286,3292,3294,3300,3302,3305,3307,3312,3314,3320,3322,3325,3327],{"type":297,"text":3274,"spans":3275,"direction":59},"2. Scaling Croudie Network growth with contractor assessments ",[],{"type":66,"text":3277,"spans":3278,"direction":59},"Previously, Croud struggled with ensuring the quality of contractor work, as they didn’t have the tools to assess individual applicants’ experience and skills at scale. ",[],{"type":66,"text":701,"spans":3280,"direction":59},[],{"type":66,"text":3282,"spans":3283,"direction":59},"360Learning’s platform has enabled Croud applicants to demonstrate their skills and aptitude during the onboarding process, rather than just listing them out as was done in the past. ",[],{"type":66,"text":701,"spans":3285,"direction":59},[],{"type":66,"text":3287,"spans":3288,"direction":59},"By requiring contractors to complete assessments in the onboarding process, the agency now tests their abilities before they’re assigned any client projects. This step enables Croud to standardize quality control in the Croudie Network, meaning they can give contractors more in-depth feedback, and provide their clients greater peace of mind.",[3289],{"start":3290,"end":3291,"type":373},113,119,{"type":66,"text":701,"spans":3293,"direction":59},[],{"type":66,"text":3295,"spans":3296,"direction":59},"With the variety of assessment options available in the authoring tool, knowledge and skill checks can now be completed asynchronously, which is vital when working across time zones with global clients and a network of international marketing experts.",[3297],{"start":1941,"end":2296,"type":232,"data":3298},{"id":111,"type":112,"tags":3299,"lang":6,"slug":114,"first_publication_date":115,"last_publication_date":116,"uid":117,"link_type":120,"isBroken":122},[],{"type":66,"text":701,"spans":3301,"direction":59},[],{"type":297,"text":3303,"spans":3304,"direction":59},"3. A dedicated training platform for client education",[],{"type":66,"text":701,"spans":3306,"direction":59},[],{"type":66,"text":3308,"spans":3309,"direction":59},"“Our clients work with us because they trust in our expertise in digital marketing, so in certain cases it makes sense for us to help their own staff upskill in these areas too.” - Rhys Coleman, Senior L&D Manager",[3310],{"start":56,"end":3311,"type":58},178,{"type":66,"text":701,"spans":3313,"direction":59},[],{"type":66,"text":3315,"spans":3316,"direction":59},"Having the right packaging for a client training platform is vital for a creative agency like The Croud Group. Rhys explains, “We wanted learners to be able to get up and running quickly and have our support whenever they need it, so having a platform which can be branded for those clients, be easy for them to use, and have a variety of ways to display information, were all important.”",[3317],{"start":3318,"end":3319,"type":58},126,388,{"type":66,"text":701,"spans":3321,"direction":59},[],{"type":66,"text":3323,"spans":3324,"direction":59},"360Learning’s platform has enabled The Croud Group to provide client training of an even higher standard by following up on in-person sessions with top-quality digital training. They’ve also begun rolling out digital-only training programs, opening up their client education offering to all regions where Croud conducts business. ",[],{"type":66,"text":701,"spans":3326,"direction":59},[],{"type":171,"text":3328,"spans":3329,"direction":59},"The Results ",[],[],"rich_text$0b7bc8ef-4b8f-45f3-944e-b6e6519e5c80",{"primary":3333,"items":3340,"id":3341,"slice_type":268,"slice_label":40},{"text":3334},[3335],{"type":66,"text":3336,"spans":3337,"direction":59},"“I feel like by engaging with 360Learning, we've been given the power to do things that we always knew we were capable of.” - Rhys Coleman, Senior L&D Manager",[3338],{"start":56,"end":3339,"type":58},123,[],"highlighted_text$fe95332d-3a09-4ada-8a55-803ed7e25ae9",{"primary":3343,"items":3391,"id":3392,"slice_type":259,"slice_label":40},{"text":3344},[3345,3348,3350,3353,3357,3363,3367,3371,3375,3379,3381,3384,3386],{"type":66,"text":3346,"spans":3347,"direction":59},"Since implementing 360Learning, The Croud Group is now able to consistently track progress and results across all their learning programs, from one place. They measure the performance of their training content with engagement data like reactions and comments, and in-depth reports on learner scores and platform usage. ",[],{"type":66,"text":701,"spans":3349,"direction":59},[],{"type":66,"text":3351,"spans":3352,"direction":59},"These are some of the results they’ve seen since implementing 360Learning:",[],{"type":66,"text":3354,"spans":3355,"direction":59},"• Average 99% positive reaction score on all learning content",[3356],{"start":782,"end":788,"type":58},{"type":66,"text":3358,"spans":3359,"direction":59},"• 50,338+ reactions from more than 2000 learners ",[3360,3362],{"start":782,"end":3361,"type":58},19,{"start":246,"end":2815,"type":58},{"type":66,"text":3364,"spans":3365,"direction":59},"• 230 learning paths and counting",[3366],{"start":782,"end":1088,"type":58},{"type":66,"text":3368,"spans":3369,"direction":59},"• 1,588 internally-created courses used in the last year",[3370],{"start":782,"end":246,"type":58},{"type":66,"text":3372,"spans":3373,"direction":59},"• 142 days of training in the last 12 months\n",[3374],{"start":782,"end":788,"type":58},{"type":66,"text":3376,"spans":3377,"direction":59},"Rhys explains that, “People are able to get support with their learning needs in a way we couldn’t achieve before.”",[3378],{"start":1088,"end":3189,"type":58},{"type":66,"text":701,"spans":3380,"direction":59},[],{"type":66,"text":3382,"spans":3383,"direction":59},"Having access to this full range of learning data and metrics enables their L&D team to prove greater business impact of their learning initiatives.",[],{"type":66,"text":701,"spans":3385,"direction":59},[],{"type":66,"text":3387,"spans":3388,"direction":59},"And these benefits aren’t limited to just the L&D team. Sophie Perks, Head of People Operations, says, “Having access to an easy-to-use training platform like this really does help you stand out from other digital marketing organizations when hiring, because you can offer people so much more than just their day job.”",[3389],{"start":2298,"end":3390,"type":58},318,[],"rich_text$ef936077-858d-4aeb-a8e2-8cc27e4ecc83",{"primary":3394,"items":3430,"id":3431,"slice_type":259,"slice_label":40},{"text":3395},[3396,3399,3401,3405,3407,3410,3412,3415,3417,3423,3425],{"type":171,"text":3397,"spans":3398,"direction":59},"The Future ",[],{"type":66,"text":701,"spans":3400,"direction":59},[],{"type":66,"text":3402,"spans":3403,"direction":59},"“I can't imagine life without 360Learning now.” -Joanna Martin, Head of L&D",[3404],{"start":56,"end":391,"type":58},{"type":66,"text":701,"spans":3406,"direction":59},[],{"type":66,"text":3408,"spans":3409,"direction":59},"Croud believes that without learning and development, there is no growth in the business. ",[],{"type":66,"text":701,"spans":3411,"direction":59},[],{"type":66,"text":3413,"spans":3414,"direction":59},"Going forward, the L&D team plans to further decentralize content creation and management, making collaborative learning and knowledge sharing more engaging and accessible than ever across the organization.",[],{"type":66,"text":701,"spans":3416,"direction":59},[],{"type":66,"text":3418,"spans":3419,"direction":59},"The team also wants to utilize more AI-powered features within the 360Learning platform to supercharge their efficiency and upskilling efforts, and free up even more time for high-level planning and strategy as they grow.",[3420],{"start":399,"end":292,"type":232,"data":3421},{"id":1649,"type":112,"tags":3422,"lang":6,"slug":1651,"first_publication_date":1652,"last_publication_date":1653,"uid":140,"link_type":120,"isBroken":122},[],{"type":66,"text":701,"spans":3424,"direction":59},[],{"type":66,"text":3426,"spans":3427,"direction":59},"“The tool itself is amazing, but it's nothing without the team as well, and we are really pleased to be able to work with the 360Learning team. L&D throws up constant challenges, but it's nice to know that we're able to face them together.” - Rhys Coleman, Senior L&D Manager",[3428],{"start":56,"end":3429,"type":58},241,[],"rich_text$4fb8d5a6-25b9-4eec-b866-1f1c2b7c8e84",{"primary":3433,"items":3437,"id":3438,"slice_type":619,"slice_label":40},{"document":3434},{"id":455,"type":456,"tags":3435,"lang":6,"slug":458,"first_publication_date":459,"last_publication_date":460,"uid":461,"link_type":120,"key":3436,"isBroken":122},[],"a84e1d62-c8d0-42ef-86ed-bbf6d4ddfd3d",[],"conversion_form$8486e8aa-3ed7-4379-a88c-a0b93c402ef8",{"primary":3440,"items":3443,"id":3470,"slice_type":1331,"slice_label":40},{"title":3441,"cta_active":122,"cta_type":623,"cta_label":40,"cta_link":3442},[],{"link_type":625},[3444,3452,3461],{"resource":3445},{"id":3446,"type":41,"tags":3447,"lang":6,"slug":3448,"first_publication_date":1309,"last_publication_date":3449,"uid":3450,"link_type":120,"key":3451,"isBroken":122},"YmuQ8hEAAGycrYh0",[],"how-aircall-onboards-40-new-hires-a-month-with-one-full-time-ld-manager-via-collaborative-learning","2025-10-07T15:14:16+0000","aircall","f514a243-1c0e-4d27-a794-2a8f4a384799",{"resource":3453},{"id":3454,"type":41,"tags":3455,"lang":6,"slug":3456,"first_publication_date":3457,"last_publication_date":3458,"uid":3459,"link_type":120,"key":3460,"isBroken":122},"YzrZaBcAAC0AbQb8",[],"how-supportworks-is-developing-future-leaders-in-a-franchise-environment","2022-11-07T17:12:30+0000","2026-03-27T16:37:22+0000","supportworks","5326f30f-8639-468b-ab13-b4794704ff71",{"resource":3462},{"id":3463,"type":41,"tags":3464,"lang":6,"slug":3465,"first_publication_date":3466,"last_publication_date":3467,"uid":3468,"link_type":120,"key":3469,"isBroken":122},"Y-DZ9BYAACgAdbjt",[],"how-idea-public-schools-empowers-12k-staff-with-expert-driven-learning","2023-02-07T10:34:32+0000","2025-02-20T14:22:17+0000","ideapublicschools","fd8d91de-bcbc-4a6d-aa72-33d332282ae1","similar_case_studies$dc82fa6d-4893-4422-b33e-9fd8e11b5da0",[3472,3479,3483],{"tag":3473},{"id":3474,"type":138,"tags":3475,"lang":6,"slug":3476,"first_publication_date":150,"last_publication_date":3477,"uid":3476,"link_type":120,"key":3478,"isBroken":122},"XtdbNBAAACEASE0a",[],"onboarding","2022-04-28T15:52:30+0000","6cdae67b-5afb-4129-8788-d38af7b54e9a",{"tag":3480},{"id":1335,"type":138,"tags":3481,"lang":6,"slug":1337,"first_publication_date":1338,"last_publication_date":1338,"uid":1337,"link_type":120,"key":3482,"isBroken":122},[],"584d53b1-a310-4321-8ad4-7ce33f7b5de4",{"tag":3484},{"id":3485,"type":138,"tags":3486,"lang":6,"slug":3487,"first_publication_date":3488,"last_publication_date":3488,"uid":3487,"link_type":120,"key":3489,"isBroken":122},"ZWOhZxAAACIA2dlM",[],"acquisition","2023-11-26T19:50:03+0000","73a95f5f-c859-4230-bf59-e72b2144a010",{"dimensions":3491,"alt":40,"copyright":40,"url":3494,"id":3495,"edit":3496},{"width":3492,"height":3493},7001,2226,"https://images.prismic.io/360learning/ZnvYZpbWFbowe3UZ_croudlogoblack.png?auto=format,compress","ZnvYZpbWFbowe3UZ",{"x":56,"y":56,"zoom":90,"background":91},{"dimensions":3498,"alt":3499,"copyright":40,"url":3500,"id":3501,"edit":3502},{"width":83,"height":84},"Croud headquarters in London UK","https://images.prismic.io/360learning/ZnvXvZbWFbowe3UB_en-croud-feature-photo-case-study.png?auto=format%2Ccompress&rect=9%2C0%2C2400%2C1350&w=1200&h=675","ZnvXvZbWFbowe3UB",{"x":730,"y":56,"zoom":90,"background":91},[3504,3510,3516],{"figure":3505,"description":3506},"2000+",[3507],{"type":66,"text":3508,"spans":3509,"direction":59},"learners",[],{"figure":3511,"description":3512},"99%",[3513],{"type":66,"text":3514,"spans":3515,"direction":59},"positive reaction score",[],{"figure":3517,"description":3518},"1,588+",[3519],{"type":66,"text":3520,"spans":3521,"direction":59},"SME-created courses",[],[3523],{"type":53,"text":3524,"spans":3525,"direction":59},"“Crowdsourcing Croudies”: How a Global, Full-Service Digital Agency Reinvented its L&D Strategy Thanks to Internal Experts",[],"a114df3c-9c36-45d0-be98-fd60df0cb315",{"resource":3528},{"id":3446,"type":41,"tags":3529,"lang":6,"slug":3448,"first_publication_date":1309,"last_publication_date":3449,"uid":3450,"data":3530,"link_type":120,"key":3966,"isBroken":122},[],{"body":3531,"tags":3914,"company_logo":3926,"illustration":3933,"key_figures":3940,"title":3962,"reading_time":1695},[3532,3539,3566,3578,3600,3609,3620,3635,3645,3657,3666,3684,3693,3702,3717,3726,3735,3756,3766,3775,3815,3826,3852,3867,3880,3887],{"primary":3533,"items":3536,"id":3538,"slice_type":1454,"slice_label":40},{"is_ai_theme":122,"title":3534,"wistia_id":3535},[],"k42azayla9",[3537],{},"video_player$52971ee8-5efb-44a1-b835-548bfcc0799f",{"primary":3540,"items":3544,"id":3565,"slice_type":212,"slice_label":40},{"team_title":3541},[3542],{"type":171,"text":172,"spans":3543},[],[3545,3555],{"profile_picture":3546,"name":3553,"role":3554},{"dimensions":3547,"alt":3548,"copyright":40,"url":3549,"id":3550,"edit":3551},{"width":102,"height":102},"Marine de Scorbiac | Aircall","https://images.prismic.io/360learning/cd359591-3f7b-4c35-8595-441e594cbd1a_Marine+de+Scorbiac++-+Aircall.jpg?auto=compress,format&rect=0,0,1067,1067&w=128&h=128","YSehnBAAAGbvJou_",{"x":56,"y":56,"zoom":3552,"background":478},0.11996251171508904,"Marine de Scorbiac","VP Talent - Learning & Development",{"profile_picture":3556,"name":3563,"role":3564},{"dimensions":3557,"alt":3558,"copyright":40,"url":3559,"id":3560,"edit":3561},{"width":102,"height":102},"Missy Strong | Aircall","https://images.prismic.io/360learning/e9b9341d-4071-4a63-a70c-460e0e478bd9_Missy+Strong+-+Aircall.jpg?auto=compress,format&rect=0,0,814,814&w=128&h=128","YQBx4xMAACQAW5qE",{"x":56,"y":56,"zoom":3562,"background":478},0.15724815724815724,"Missy Strong","Global Learning & Talent Development Partner","team$1c4cb152-ca4f-4484-ad5a-a5d51f334463",{"primary":3567,"items":3575,"id":3577,"slice_type":259,"slice_label":40},{"text":3568},[3569,3572],{"type":171,"text":3570,"spans":3571},"The challenge",[],{"type":66,"text":3573,"spans":3574},"Aircall has 650 employees around the globe, and the company is still growing, fast. To accommodate new joiners and provide a consistently exceptional onboarding experience they needed to restructure their onboarding program to make it scalable, interactive, and collaborative. Aircall faced four main challenges with their previous solution: ",[],[3576],{},"rich_text$f62c6945-f65e-47e0-90a2-8f58e4cb85d1",{"primary":3579,"items":3597,"id":3599,"slice_type":268,"slice_label":40},{"text":3580},[3581,3585,3589,3593],{"type":66,"text":3582,"spans":3583},"1) There was a lot of “knowledge-hoarding:” people maintaining their own small database of what they needed to know. This wasn’t a scalable or effective solution",[3584],{"start":56,"end":782,"type":58},{"type":66,"text":3586,"spans":3587},"2) Information was scattered across many different tools which the L&D team found difficult to manage",[3588],{"start":56,"end":782,"type":58},{"type":66,"text":3590,"spans":3591},"3) They were lacking one single source of truth for their training courses. This resulted in new hires having inconsistent training experiences which threatened to negatively impact the company culture",[3592],{"start":56,"end":782,"type":58},{"type":66,"text":3594,"spans":3595},"4) Being so geographically spread out, they didn’t have a training solution that could bridge the physical gap",[3596],{"start":56,"end":564,"type":58},[3598],{},"highlighted_text$f1f15e20-1c48-42e9-b19c-e88564ad002c",{"primary":3601,"items":3606,"id":3608,"slice_type":259,"slice_label":40},{"text":3602},[3603],{"type":66,"text":3604,"spans":3605}," Aircall needed to change tack. That’s when they found the perfect solution for them: collaborative learning. ",[],[3607],{},"rich_text$05621177-70b8-4f47-93a7-e40ebdea1871",{"primary":3610,"items":3617,"id":3619,"slice_type":259,"slice_label":40},{"text":3611},[3612,3614],{"type":171,"text":1523,"spans":3613},[],{"type":66,"text":3615,"spans":3616},"For Marine de Scorbiac, VP Talent, Learning and Development and Missy Strong, Global Learning and Development Business Partner, collaborative learning was the answer to help meet Aircall’s training needs. Here, Marine and Missy highlight five key benefits that have transformed the way people learn and grow at Aircall.",[],[3618],{},"rich_text$fb92cbb0-75fa-4205-8872-7d29cf3fa203",{"primary":3621,"items":3632,"id":3634,"slice_type":259,"slice_label":40},{"text":3622},[3623,3626,3629],{"type":297,"text":3624,"spans":3625},"1. Collaborative learning enables Aircall to scale fast",[],{"type":66,"text":3627,"spans":3628},"Aircall is growing at an increasingly rapid rate, so it was critical for Marine and Missy to choose an onboarding solution that would keep up with the pace of new hires entering the business. “Embracing a collaborative learning approach met this requirement, and now we see 360Learning not as a provider but a partner,” says Marine. ",[],{"type":66,"text":3630,"spans":3631},"With 360Learning, Aircall can typically onboard 40 new hires with only one full-time employee, and they aim to double that in 2022. This shows just how efficient their onboarding system is. ",[],[3633],{},"rich_text$b0574431-98d3-49d7-815c-a2ceebf64d7d",{"primary":3636,"items":3642,"id":3644,"slice_type":268,"slice_label":40},{"text":3637},[3638],{"type":66,"text":3639,"spans":3640},"\"Embracing a collaborative learning approach met this requirement, and now we see 360Learning not as a provider but a partner\". ",[3641],{"start":56,"end":102,"type":58},[3643],{},"highlighted_text$e565cdb0-e8b9-4958-a7da-5d8cffc5b0ea",{"primary":3646,"items":3654,"id":3656,"slice_type":259,"slice_label":40},{"text":3647},[3648,3651],{"type":66,"text":3649,"spans":3650},"Aircall is also able to ensure their courses stay updated, even as their product and processes evolve, resulting in a 99% relevancy score on courses and a 97% completion rate for employee-created courses.",[],{"type":66,"text":3652,"spans":3653},"These results show the positive impact of implementing collaborative learning and a substantial part of the success achieved is down to harnessing subject-matter expertise. Read on to see how Aircall is leveraging its institutional knowledge.",[],[3655],{},"rich_text$d4cf0ffa-b394-406c-bd09-da21c8dd7d9d",{"primary":3658,"items":3663,"id":3665,"slice_type":268,"slice_label":40},{"text":3659},[3660],{"type":66,"text":3661,"spans":3662},"With 360Learning, Aircall can typically onboard 40 new hires with only one full-time employee, and they aim to double that in 2022. ",[],[3664],{},"highlighted_text$ccbe4e8d-b225-4b6c-9e52-f79ecfe5d060",{"primary":3667,"items":3681,"id":3683,"slice_type":259,"slice_label":40},{"text":3668},[3669,3672,3675,3678],{"type":297,"text":3670,"spans":3671},"2. Collaborative learning puts the power into subject-matter experts’ hands",[],{"type":66,"text":3673,"spans":3674},"With collaborative learning, course creation is powered by subject-matter experts (SMEs) and the L&D team working together. This is a concept Missy was keen to implement from day one. “One of the first things we did was gather a team of around a dozen SMEs and highly knowledgeable stakeholders to design and contribute to the ‘Aircall Basics,’ the information materials new hires receive when they join Aircall.”",[],{"type":66,"text":3676,"spans":3677},"This initiative has been highly successful, not least for Hannah Longworth, VIP Customer Success Manager. “As the co-founder of our Gender Equality Group which strives to facilitate women’s development and growth, I have found the 360Learning platform to be a fundamental part of educating people on this important topic.”",[],{"type":66,"text":3679,"spans":3680},"Collaborative learning facilitates knowledge sharing and enables everyone’s voices to be heard and their needs to be met. With the power firmly in SMEs’ hands, Missy is able to take on the role of coaching experts through content creation by providing tips on structure, design, and learning style, allowing them to take full control of their creativity. ",[],[3682],{},"rich_text$449e0ec9-819a-402f-be73-c2ff8db4c94c",{"primary":3685,"items":3690,"id":3692,"slice_type":268,"slice_label":40},{"text":3686},[3687],{"type":66,"text":3688,"spans":3689},"Collaborative learning facilitates knowledge sharing and enables everyone’s voices to be heard and their needs to be met. ",[],[3691],{},"highlighted_text$2b9f802c-fc64-4c81-82fb-bf4971a519b8",{"primary":3694,"items":3699,"id":3701,"slice_type":259,"slice_label":40},{"text":3695},[3696],{"type":66,"text":3697,"spans":3698},"Another benefit of embracing collaborative learning? This approach allows them to manage their training materials all in one place.",[],[3700],{},"rich_text$8f5dadaa-ee74-46c8-b424-4029f60eaedb",{"primary":3703,"items":3714,"id":3716,"slice_type":259,"slice_label":40},{"text":3704},[3705,3708,3711],{"type":297,"text":3706,"spans":3707},"3. Collaborative learning provides a single source of truth",[],{"type":66,"text":3709,"spans":3710},"One of the key benefits the Aircall team has leveraged is the ability to centralize training materials. “Instead of having training courses spread out over different drives and devices, we can centralize and store all our training materials in one location,” says Missy. ",[],{"type":66,"text":3712,"spans":3713},"This single source of truth has proved indispensable for Catalina Balan, Knowledge and Training Specialist. Catalina says “Aircall is constantly improving its processes and products, and the 360Learning platform allows us to easily identify, update and improve our training content. It has become the ultimate collaborative training library.”",[],[3715],{},"rich_text$4105811b-ccb1-45c1-8db6-5911edd2ff43",{"primary":3718,"items":3723,"id":3725,"slice_type":268,"slice_label":40},{"text":3719},[3720],{"type":66,"text":3721,"spans":3722},"Instead of having training courses spread out over different drives and devices, we can centralize and store all our training materials in one location",[],[3724],{},"highlighted_text$eac8d83f-1bd2-4d74-b190-2e85d6561180",{"primary":3727,"items":3732,"id":3734,"slice_type":259,"slice_label":40},{"text":3728},[3729],{"type":66,"text":3730,"spans":3731},"A central repository for Aircall’s training programs has been fundamental in creating an exceptional onboarding experience for new joiners. Read on to see the positive feedback Missy and her team have received about the onboarding.",[],[3733],{},"rich_text$539ce2a1-7c8f-4639-aba4-a38ff9d25a4a",{"primary":3736,"items":3753,"id":3755,"slice_type":259,"slice_label":40},{"text":3737},[3738,3741,3744,3747],{"type":297,"text":3739,"spans":3740},"4. Collaborative learning delivers an exceptional onboarding experience",[],{"type":66,"text":3742,"spans":3743},"Aircall has employees in eight different timezones, so it’s important to be able to bridge the physical gap and have everyone feel part of the same international community. To make this a reality, Missy wanted to create an efficient, fun, social learning experience for newcomers. ",[],{"type":66,"text":3745,"spans":3746},"“We want people to feel that they can learn and grow here from the very first moment they begin,” says Missy. This approach is essential to everybody’s growth at Aircall. “Without learning, we aren’t really Aircall,” adds Missy.",[],{"type":66,"text":3748,"spans":3749},"Missy has had positive feedback from employees about the onboarding experience, including from David Suarez, Senior Customer Onboarding Specialist.  “The onboarding process allows you to understand how your role is contributing to the wider company goals. It was a simple, interactive journey through a huge amount of information, which could have been really overwhelming but wasn’t: it really shows the added value of knowledge sharing.”",[3750],{"start":3751,"end":3752,"type":58},255,256,[3754],{},"rich_text$19e1ca18-02b0-4dd7-b0d5-f8ed96fa6407",{"primary":3757,"items":3763,"id":3765,"slice_type":268,"slice_label":40},{"text":3758},[3759],{"type":66,"text":3760,"spans":3761},"\"Without learning, we aren’t really Aircall\". ",[3762],{"start":56,"end":676,"type":58},[3764],{},"highlighted_text$1c7985af-bf1a-48c7-848f-6ab8e90cca16",{"primary":3767,"items":3772,"id":3774,"slice_type":259,"slice_label":40},{"text":3768},[3769],{"type":66,"text":3770,"spans":3771},"So, what makes Aircall’s onboarding so easy to follow? Great product features of course.",[],[3773],{},"rich_text$279275bd-1627-4020-b45d-1df0bbc204a8",{"primary":3776,"items":3812,"id":3814,"slice_type":259,"slice_label":40},{"text":3777},[3778,3781,3784,3790,3802,3809],{"type":297,"text":3779,"spans":3780},"5. Collaborative learning increases efficiency through useful product features",[],{"type":66,"text":3782,"spans":3783},"Missy and her colleagues use a number of 360Learning product features to increase the efficiency of their training programs. These include:",[],{"type":66,"text":3785,"spans":3786},"• Paths. The Paths feature allows course creators to combine several courses on the same topic into one path. This enables courses to be broken down into digestible chunks which is crucial for learners who can’t attend live training sessions. ",[3787],{"start":782,"end":1826,"type":232,"data":3788},{"link_type":234,"url":3789},"https://360learning.com/blog/product-update-squad-overview-feedback-inbox/",{"type":66,"text":3791,"spans":3792},"• Reactions and Relevance Scores. The Reactions and Relevance Score features give course creators the ability to keep track of learners’ progress and gather feedback in real-time, allowing course creators to discuss or refine their content.",[3793,3797,3801],{"start":782,"end":3794,"type":232,"data":3795},11,{"link_type":234,"url":3796},"https://360learning.com/blog/reactions/",{"start":3798,"end":433,"type":232,"data":3799},16,{"link_type":234,"url":3800},"https://360learning.com/blog/relevance-score-common-training-problems/",{"start":433,"end":246,"type":58},{"type":66,"text":3803,"spans":3804},"• Discussion forum. The discussion forum in 360Learning brings to life the social aspect of learning. Learners can start virtual conversations and ask questions, encourage their peers to share information, and provide specific comments or feedback on course content.",[3805,3808],{"start":782,"end":334,"type":232,"data":3806},{"link_type":234,"url":3807},"https://360learning.com/blog/discussion-forum/",{"start":334,"end":793,"type":58},{"type":66,"text":3810,"spans":3811},"Now to the results. How has 360Learning helped Aircall create an impact within the business?",[],[3813],{},"rich_text$e247d015-7a97-44f3-9729-eac40baed809",{"primary":3816,"items":3823,"id":3825,"slice_type":259,"slice_label":40},{"text":3817},[3818,3820],{"type":171,"text":1675,"spans":3819},[],{"type":66,"text":3821,"spans":3822},"By leveraging Aircall’s subject-matter experts and encouraging knowledge sharing across the organization, the L&D team has been able to scale their onboarding and wider employee training with impactful, demonstrable results:",[],[3824],{},"rich_text$78eb0e62-11f3-41bc-9173-bb72b9f78e4c",{"primary":3827,"items":3849,"id":3851,"slice_type":268,"slice_label":40},{"text":3828},[3829,3833,3837,3841,3845],{"type":66,"text":3830,"spans":3831},"• Onboarding 40 new hires with only one full-time employee",[3832],{"start":56,"end":2045,"type":58},{"type":66,"text":3834,"spans":3835},"• 99% relevancy score on courses created on 360Learning",[3836],{"start":56,"end":1088,"type":58},{"type":66,"text":3838,"spans":3839},"• 97% completion rate for employee-created courses",[3840],{"start":56,"end":1088,"type":58},{"type":66,"text":3842,"spans":3843},"• Over 100 courses created on 360Learning ",[3844],{"start":56,"end":334,"type":58},{"type":66,"text":3846,"spans":3847},"• More than 1 in 10 Aircall employees have contributed to a course, providing a new opportunity for professional development",[3848],{"start":56,"end":981,"type":58},[3850],{},"highlighted_text$a866cf03-c0ef-4966-85bd-c31549f5283c",{"primary":3853,"items":3864,"id":3866,"slice_type":259,"slice_label":40},{"text":3854},[3855,3858,3861],{"type":297,"text":3856,"spans":3857},"Looking forward to upskilling and levelling up",[],{"type":66,"text":3859,"spans":3860},"Collaborative learning has enabled Aircall to scale its onboarding and employee training programs with speed while maintaining a quality experience for all employees. ",[],{"type":66,"text":3862,"spans":3863},"In the coming year, Aircall will be focusing on upskilling, reskilling, and levelling up. People at Aircall are expecting to learn and grow and 360Learning will continue to support them on their learning journey.",[],[3865],{},"rich_text$ed31bf0f-6011-4cfe-91bc-747f3ce1331d",{"primary":3868,"items":3876,"id":3878,"slice_type":3879,"slice_label":40},{"theme":40,"background_video_wistia_id":40,"background_illustration":3869,"pill_text":40,"slice_title":3870,"cta_type":461,"cta_label":3874,"cta_link":3875},{},[3871],{"type":171,"text":3872,"spans":3873},"Same challenges? You could have the same results, too. ",[],"Make the switch today",{"link_type":625},[3877],{},"cta_banner$c50bd424-e905-4ddd-bd9d-ed3b6032e544","cta_banner",{"primary":3881,"items":3885,"id":3886,"slice_type":619,"slice_label":40},{"document":3882},{"id":455,"type":456,"tags":3883,"lang":6,"slug":458,"first_publication_date":459,"last_publication_date":460,"uid":461,"link_type":120,"key":3884,"isBroken":122},[],"2bbd4cee-1c5d-4c73-978f-5421d1fe19ea",[],"conversion_form$570f5218-d5c8-4675-9fa4-34df2d1e3644",{"primary":3888,"items":3891,"id":3913,"slice_type":1331,"slice_label":40},{"title":3889,"cta_active":122,"cta_type":623,"cta_label":40,"cta_link":3890},[],{"link_type":625},[3892,3901,3905],{"resource":3893},{"id":3894,"type":41,"tags":3895,"lang":6,"slug":3896,"first_publication_date":3897,"last_publication_date":3898,"uid":3899,"link_type":120,"key":3900,"isBroken":122},"ZIcblxEAACQAGmiZ",[],"my-360learning-tab-is-always-open-how-yousign-revamped-sales-training-at-scale-with-360learning","2023-06-16T08:54:58+0000","2025-02-20T14:38:21+0000","yousign","610cc14b-3980-4998-886c-98c359b72dac",{"resource":3902},{"id":1315,"type":41,"tags":3903,"lang":6,"slug":1317,"first_publication_date":1309,"last_publication_date":1318,"uid":1319,"link_type":120,"key":3904,"isBroken":122},[],"366738ba-1d21-41c8-9d59-41ec25a34992",{"resource":3906},{"id":3907,"type":41,"tags":3908,"lang":6,"slug":3909,"first_publication_date":1309,"last_publication_date":3910,"uid":3911,"link_type":120,"key":3912,"isBroken":122},"YmpeNhEAACMAqGTN",[],"how-connectwise-boosted-their-new-hires-learning-to-use-ratio-with-360learning","2025-02-20T14:35:51+0000","connectwise","8d7b8462-b885-4ed7-aeb4-db9056cefa32","similar_case_studies$cbe2db96-c23e-43f0-925d-4cb16a6cf5ba",[3915,3922],{"tag":3916},{"id":3917,"type":138,"tags":3918,"lang":6,"slug":3919,"first_publication_date":3920,"last_publication_date":3920,"uid":3919,"link_type":120,"key":3921,"isBroken":122},"YmrJKxEAAFprqj6a",[],"tech","2022-04-28T17:04:53+0000","3a199f22-28e6-458a-acc4-d8f0ba1115c4",{"tag":3923},{"id":3474,"type":138,"tags":3924,"lang":6,"slug":3476,"first_publication_date":150,"last_publication_date":3477,"uid":3476,"link_type":120,"key":3925,"isBroken":122},[],"21f409e8-723f-4860-b5d9-631924a12ec0",{"dimensions":3927,"alt":3929,"copyright":40,"url":3930,"id":3931,"edit":3932},{"width":3928,"height":220},137,"Logo Aircall | 360Learning","https://360learning.cdn.prismic.io/360learning/73040a1e-c2d0-495c-b933-df04ac0e8efa_aircall_logo_color.svg","ZIq98hEAACIAKmMg",{"x":56,"y":56,"zoom":90,"background":478},{"dimensions":3934,"alt":40,"copyright":40,"url":3935,"id":3936,"edit":3937},{"width":83,"height":84},"https://images.prismic.io/360learning/97ddf337-6fe9-42df-a246-86a5195e0006_Aircall-blog-+collab.png?auto=compress,format&rect=8,0,1399,787&w=1200&h=675","Yl2uNREAACAAcFqP",{"x":3938,"y":56,"zoom":3939,"background":91},-7,0.8576874205844981,[3941,3948,3955],{"figure":3511,"description":3942},[3943],{"type":66,"text":3944,"spans":3945},"relevancy score on courses created on 360Learning",[3946],{"start":56,"end":3947,"type":58},15,{"figure":3949,"description":3950},"100+",[3951],{"type":66,"text":3952,"spans":3953},"courses created on 360Learning ",[3954],{"start":56,"end":1826,"type":58},{"figure":3956,"description":3957},"1 in 10",[3958],{"type":66,"text":3959,"spans":3960},"Aircall employees have contributed to a course",[3961],{"start":56,"end":1083,"type":58},[3963],{"type":53,"text":3964,"spans":3965,"direction":59},"How Aircall Onboards 40 New Hires a Month With One Full-Time L&D Manager via Collaborative Learning",[],"c1f2b84f-596a-40e1-9d07-dc9b2a417d04",{"resource":3968},{"id":3969,"type":41,"tags":3970,"lang":6,"slug":3971,"first_publication_date":3972,"last_publication_date":3973,"uid":3974,"data":3975,"link_type":120,"key":4367,"isBroken":122},"ZP8uEhIAACAAgWwS",[],"how-simplyhealth-achieves-100-completion-on-compliance-training-and-maintains-regulatory-standards","2023-10-03T09:06:46+0000","2025-10-02T16:16:07+0000","simplyhealth",{"body":3976,"tags":4317,"company_logo":4329,"illustration":4335,"key_figures":4342,"title":4363,"reading_time":60},[3977,4021,4068,4083,4093,4102,4124,4169,4179,4192,4201,4224,4254,4282,4290],{"primary":3978,"items":3982,"id":1914,"slice_type":212,"slice_label":40},{"team_title":3979},[3980],{"type":171,"text":172,"spans":3981},[],[3983,3994,4002,4011],{"profile_picture":3984,"name":3992,"role":3993},{"dimensions":3985,"alt":3986,"copyright":40,"url":3987,"id":3988,"edit":3989},{"width":102,"height":102},"Louisa Beer | Simplyhealth","https://images.prismic.io/360learning/fb3e94b2-dce1-4a2b-8ce5-e83e9c99b1b6_MicrosoftTeams-image+%284%29.png?auto=compress,format&rect=0,323,1971,1971&w=128&h=128","ZP83PxIAACAAgZUK",{"x":56,"y":3990,"zoom":3991,"background":91},-21,0.06494165398274987,"Louisa Beer","Talent and Development Specialist",{"profile_picture":3995,"name":4000,"role":4001},{"dimensions":3996,"alt":40,"copyright":40,"url":3997,"id":3998,"edit":3999},{"width":102,"height":102},"https://images.prismic.io/360learning/8686be58-a8a1-4f76-b7bc-252d889d86df_1598046685063.jpeg?auto=compress,format&rect=0,0,800,800&w=128&h=128","ZP834BIAACAAgZfb",{"x":56,"y":56,"zoom":1466,"background":478},"Geoff Plews","Learning Experience Designer",{"profile_picture":4003,"name":4010,"role":4001},{"dimensions":4004,"alt":4005,"copyright":40,"url":4006,"id":4007,"edit":4008},{"width":102,"height":102},"Jamie Blake | Simplyhealth","https://images.prismic.io/360learning/d9691b00-8c2e-4741-b47d-35a87b9fc4c5_JB.jpg?auto=compress,format&rect=0,402,2448,2448&w=128&h=128","ZRU9LxEAACEA3f08",{"x":56,"y":3990,"zoom":4009,"background":478},0.05228758169934641,"Jamie Blake",{"profile_picture":4012,"name":4019,"role":4020},{"dimensions":4013,"alt":4014,"copyright":40,"url":4015,"id":4016,"edit":4017},{"width":102,"height":102},"Laura Craven | Simplyhealth","https://images.prismic.io/360learning/486b5d02-559d-4198-84f5-d9258aa9e9e7_Laura.jpg?auto=compress,format&rect=0,0,560,560&w=128&h=128","ZRU9aREAACAA3f2M",{"x":56,"y":56,"zoom":4018,"background":478},0.22857142857142856,"Laura Craven","Junior Learning Experience Designer",{"primary":4022,"items":4066,"id":1926,"slice_type":259,"slice_label":40},{"text":4023},[4024,4026,4029,4031,4034,4036,4039,4041,4044,4048,4052,4056,4060,4062],{"type":171,"text":1474,"spans":4025},[],{"type":297,"text":4027,"spans":4028},"Delivering consistent, digital training for internal employees and external partners at scale",[],{"type":66,"text":701,"spans":4030},[],{"type":66,"text":4032,"spans":4033},"With over 900 employees, Simplyhealth’s L&D team is responsible for the training and development of many teams, including new hires coming into the business and external partners working in dental practices across the country. With such a large remit, the L&D team needs to establish training consistency and effectiveness at all times. ",[],{"type":66,"text":701,"spans":4035},[],{"type":66,"text":4037,"spans":4038},"In addition to ensuring employees receive a consistent learning experience, Simplyhealth, as a financial services company operating in a highly regulated industry, needs to prove its delivering training for its employees FCA compliance. ",[],{"type":66,"text":701,"spans":4040},[],{"type":66,"text":4042,"spans":4043},"But as Simplyhealth has grown and training needs have evolved, so too has their face-to-face solution. For Louisa Beer, Talent and Development Specialist, scaling Simplyhealth’s in-person training became difficult to manage, not to mention, costly. Louisa and her team faced four main challenges with their previous solution:",[],{"type":66,"text":4045,"spans":4046},"1) In-person training delivered inconsistent learning experiences and was costly. Simplyhealth relied on trainers to provide face-to-face training, often resulting in different messages being communicated to learners. Training sessions were scheduled when required, whether they had one attendee or 20 attendees booked onto the session. This solution became very costly, particularly if there was only one or few people attending. It also meant that some learners would have group training while others had one-to-one sessions. All of these factors resulted in people having different learning experiences. ",[4047],{"start":56,"end":2160,"type":58},{"type":66,"text":4049,"spans":4050},"2) Training took a long time and wasn’t particularly accessible for both learners and external dental practices. Training wasn’t accessible to learners when and where they needed it. In-person training took a long time to deliver, increasing the speed at which it took to onboard new hires. Training in external dental practices also needed to be more accessible as the business grew.",[4051],{"start":56,"end":3290,"type":58},{"type":66,"text":4053,"spans":4054},"3) It was difficult to track training and progress. Previous reporting and tracking was unreliable and difficult to manage internally via a password protected spreadsheet. The spreadsheet was complex and there was no easy way to keep it up-to-date. This made it difficult to monitor time to onboard, compliance training completion and ongoing development as well as being able to  report completion rates  to the FCA.",[4055],{"start":56,"end":2262,"type":58},{"type":66,"text":4057,"spans":4058},"4) Training was outdated and not fit for purpose. Simplyhealth didn’t have a learning management system in place: they had a career development site. Whilst it had lots of learning within it, it was filled with off-the-shelf content, and therefore wasn’t particularly relevant, personalised, nor engaging for internal colleagues. ",[4059],{"start":56,"end":2815,"type":58},{"type":66,"text":701,"spans":4061},[],{"type":66,"text":4063,"spans":4064},"Simplyhealth needed to change tack. That’s when they found the perfect solution for them: collaborative learning. ",[4065],{"start":56,"end":1582,"type":58},[4067],{},{"primary":4069,"items":4081,"id":1978,"slice_type":259,"slice_label":40},{"text":4070},[4071,4073,4075,4078],{"type":171,"text":1971,"spans":4072},[],{"type":297,"text":701,"spans":4074},[],{"type":66,"text":4076,"spans":4077},"Simplyhealth recognised that they needed to implement a learning management system to deliver exceptional learning experiences whilst enabling the L&D team to be more efficient. Not long after, they discovered 360Learning—and the potential to move from an in-person training solution to a blended learning solution.",[],{"type":66,"text":4079,"spans":4080},"The main competitive advantage of 360Learning was the ability to increase efficiency and productivity of our training. As Louisa explains, “Whether it’s the consistency with onboarding and compliance training for internal employees or continuous professional development for the dental practices, we now have a tool that enables us to know that people have received the right information to do the job and protect themselves from a regulatory standpoint.”",[],[4082],{},{"primary":4084,"items":4090,"id":4092,"slice_type":259,"slice_label":40},{"text":4085},[4086],{"type":66,"text":4087,"spans":4088},"“The digital learning aspect has also empowered people to take their learning into their own hands. This is helping us to build a strong learning culture where people feel engaged and motivated, adding to the overall employee experience,” says Louisa.",[4089],{"start":56,"end":2625,"type":58},[4091],{},"rich_text$c8df19dd-626d-43a8-bc07-6eb6703ee4bf",{"primary":4094,"items":4099,"id":4101,"slice_type":259,"slice_label":40},{"text":4095},[4096],{"type":66,"text":4097,"spans":4098},"Here, Louisa highlights four benefits of 360Learning that have transformed the way people learn and grow at Simplyhealth.",[],[4100],{},"rich_text$2f54a37e-da1b-47d5-b50c-b1e45a1e07ad",{"primary":4103,"items":4122,"id":1987,"slice_type":259,"slice_label":40},{"text":4104},[4105,4108,4110,4113,4116,4119],{"type":297,"text":4106,"spans":4107},"Speeding up the onboarding process",[],{"type":66,"text":701,"spans":4109},[],{"type":66,"text":4111,"spans":4112},"360Learning has enabled Simplyhealth to bring new hires up to speed more quickly and has increased people’s knowledge of the business significantly. As soon as a new hire has arrived, they are added to a learning path, where they can receive information about the company. Learners can immediately understand Simplyhealth’s purpose, values, and culture, as well as product knowledge and practical things like rewards and benefits. ",[],{"type":66,"text":4114,"spans":4115},"Digitising this part of the onboarding process has massively reduced ramp-up time because people don’t need to wait to be signed up to a day-long, in-person session to learn about the business. This part of the onboarding has been reduced to a 2.5 hour induction, freeing up time for networking with new colleagues and asking questions in virtual breakout rooms.",[],{"type":66,"text":4117,"spans":4118},"With Simplyhealth’s previous solution, line managers were responsible for onboarding so again, learners had different experiences, depending on how proactive their manager was.",[],{"type":66,"text":4120,"spans":4121},"360Learning has made the induction process a lot smoother and now delivers a consistent experience for all.",[],[4123],{},{"primary":4125,"items":4167,"id":2056,"slice_type":259,"slice_label":40},{"text":4126},[4127,4130,4132,4135,4138,4140,4144,4149,4153,4163],{"type":297,"text":4128,"spans":4129},"Tracking training for regulatory purposes",[],{"type":66,"text":701,"spans":4131},[],{"type":66,"text":4133,"spans":4134},"As a financial services company, Simplyhealth is regulated by the FCA, requiring staff to complete 15 hours of regulatory training every year. In addition to this, the external dental practices that Simplyhealth support are also regulated on their continuous professional development. For this reason, Louisa and her team made it their mission to launch their compliance training on 360Learning first. ",[],{"type":66,"text":4136,"spans":4137},"360Learning features enable Louisa to report:",[],{"type":66,"text":701,"spans":4139},[],{"type":66,"text":4141,"spans":4142},"• Course sign ups and dropout rates, revealing popular and underperforming courses, including any weak areas in course content",[4143],{"start":782,"end":399,"type":58},{"type":66,"text":4145,"spans":4146},"• Course completion rates, empowering managers to drive and track completion of their teams mandatory and optional content through the manager dashboard as well as helping evidence completion for all employees as part of the FCA requirements.",[4147],{"start":782,"end":4148,"type":58},27,{"type":66,"text":4150,"spans":4151},"• Time-on-task, showing Louisa and her team what learners find most engaging",[4152],{"start":782,"end":3947,"type":58},{"type":66,"text":4154,"spans":4155},"• Real-time feedback through the Reactions and Relevance Score features, helping improve courses.",[4156,4157,4160],{"start":782,"end":793,"type":58},{"start":1443,"end":241,"type":232,"data":4158},{"link_type":234,"url":4159},"https://360learning.com/blog/reactions/?from=%2Fblog%2Flms-analytics-maximize-learning-outcomes%2F",{"start":391,"end":2509,"type":232,"data":4161},{"link_type":234,"url":4162},"https://360learning.com/blog/relevance-score-common-training-problems/?from=%2Fblog%2Flms-analytics-maximize-learning-outcomes%2F",{"type":66,"text":4164,"spans":4165},"• Custom fields, enabling Louisa to reflect internal employee data in their 360Learning learner profile to streamline tracking, content assignment, and custom reporting.",[4166],{"start":782,"end":1083,"type":58},[4168],{},{"primary":4170,"items":4176,"id":4178,"slice_type":268,"slice_label":40},{"text":4171},[4172],{"type":66,"text":4173,"spans":4174},"As Louisa explains, “We launched our compliance training in 2021 and we have had consistently high usage ever since. We launched the dental plan piece soon afterwards and this is helping  us to engage dentists and offer clients a unique selling point.”",[4175],{"start":3361,"end":917,"type":58},[4177],{},"highlighted_text$3c03a252-41b6-43b0-a0e0-b6cbd3735df7",{"primary":4180,"items":4190,"id":2094,"slice_type":259,"slice_label":40},{"text":4181},[4182,4185,4187],{"type":297,"text":4183,"spans":4184},"Empowering instructional designers to work with subject-matter experts collaboratively",[],{"type":66,"text":701,"spans":4186},[],{"type":66,"text":4188,"spans":4189},"Since the introduction of 360Learning, Louisa was able to hire two instructional designers to help create internal content. With the success of the implementation, this has now grown to three people. As Louisa explains, “Business partners across the organisation have seen the benefit of working with us to deliver training on the platform. Our designers are kept very busy!” ",[],[4191],{},{"primary":4193,"items":4199,"id":2105,"slice_type":268,"slice_label":40},{"text":4194},[4195],{"type":66,"text":4196,"spans":4197},"“The relationship between the designers and experts works really well with clearly defined roles between knowledge experts (the SMEs) and learning experts (the L&D team). The end result is one of collaboration where designers work with subject-matter to optimise learning experiences and bring the content to life,” says Louisa.",[4198],{"start":56,"end":3237,"type":58},[4200],{},{"primary":4202,"items":4222,"id":2152,"slice_type":259,"slice_label":40},{"text":4203},[4204,4207,4209,4212,4214,4217,4219],{"type":297,"text":4205,"spans":4206},"Making learning accessible for all employees",[],{"type":66,"text":701,"spans":4208},[],{"type":66,"text":4210,"spans":4211},"Pre-COVID and prior to implementing 360Learning, Simplyhealth found it challenging to make learning accessible for employees. Their central training hub was based in Andover, UK which meant that employees would need to travel to Andover to join development and wellbeing sessions. With many people spread across the country in field roles, it made it almost impossible to gather everyone for these sessions.",[],{"type":66,"text":701,"spans":4213},[],{"type":66,"text":4215,"spans":4216},"Now, training programmes are available on 360Learning and if someone can’t make the virtual session, they can catch up asynchronously when it suits them. This has enabled Simplyhealth to be more inclusive when it comes to professional development and wellbeing and has assisted with user completion.",[],{"type":66,"text":701,"spans":4218},[],{"type":66,"text":4220,"spans":4221},"Leveraging learning in the flow of work has also made training more attainable for employees. Simplyhealth has integrated 360Learning with MS Teams, making it easier for learners to access courses in the flow of work. This has increased completion and engagement rates significantly. ",[],[4223],{},{"primary":4225,"items":4252,"id":2231,"slice_type":259,"slice_label":40},{"text":4226},[4227,4229,4231,4234,4236,4240,4244,4248],{"type":171,"text":1675,"spans":4228},[],{"type":66,"text":701,"spans":4230},[],{"type":66,"text":4232,"spans":4233},"Through creating consistent learning experiences, making learning within reach, and harnessing L&D and subject-matter expert collaboration, Simplyhealth has benefitted from extraordinary results. These include:",[],{"type":66,"text":701,"spans":4235},[],{"type":66,"text":4237,"spans":4238},"• A strong internal adoption of the platform with 80% monthly users logging into 360Learning",[4239],{"start":56,"end":89,"type":58},{"type":66,"text":4241,"spans":4242},"• Over 1,000 in-house courses have been created",[4243],{"start":56,"end":2016,"type":58},{"type":66,"text":4245,"spans":4246},"•The L&D team has increased co-authoring by partnering with more than 20 subject-matter experts ",[4247],{"start":2296,"end":3076,"type":58},{"type":66,"text":4249,"spans":4250},"• Training has become much more accessible for everyone, resulting in: company resources savings, more inclusivity, reduced transport costs of the individuals and the company, and increased access to knowledge asynchronously ",[4251],{"start":56,"end":446,"type":58},[4253],{},{"primary":4255,"items":4280,"id":2301,"slice_type":259,"slice_label":40},{"text":4256},[4257,4260,4262,4265,4267,4270,4272,4275,4277],{"type":297,"text":4258,"spans":4259},"What’s next for Simplyhealth?",[],{"type":66,"text":701,"spans":4261},[],{"type":297,"text":4263,"spans":4264},"Empowering managers in the flow of work",[],{"type":66,"text":701,"spans":4266},[],{"type":66,"text":4268,"spans":4269},"As Louisa explains, they’ve nearly reached the finish line of deploying their management induction programme. From understanding rewards and benefits, to accessing details about their teams and knowing the processes, their managers will receive specific training and information on how to be successful in their role. ",[],{"type":66,"text":701,"spans":4271},[],{"type":66,"text":4273,"spans":4274},"“In the past, we did face-to-face sessions with managers. We trained them on things like sickness policies and holiday entitlement but people would forget what they learned two months later. The beauty of having this programme digitally is that managers will have the support they need exactly when they need it through 360Learning,” says Louisa.",[],{"type":66,"text":701,"spans":4276},[],{"type":66,"text":4278,"spans":4279},"360Learning will continue to support Simplyhealth on their journey, with the next milestone being enrolling managers to specific learning paths through an API with their HR system.",[],[4281],{},{"primary":4283,"items":4287,"id":4289,"slice_type":619,"slice_label":40},{"document":4284},{"id":455,"type":456,"tags":4285,"lang":6,"slug":458,"first_publication_date":459,"last_publication_date":460,"uid":461,"link_type":120,"key":4286,"isBroken":122},[],"992398a2-dd7d-4e7a-adef-5f746a32e2c4",[4288],{},"conversion_form$09ac6385-c2f8-4c18-95a9-17d2f5f1da1b",{"primary":4291,"items":4294,"id":2327,"slice_type":1331,"slice_label":40},{"title":4292,"cta_active":122,"cta_type":623,"cta_label":40,"cta_link":4293},[],{"link_type":625},[4295,4304,4313],{"resource":4296},{"id":4297,"type":41,"tags":4298,"lang":6,"slug":4299,"first_publication_date":4300,"last_publication_date":4301,"uid":4302,"link_type":120,"key":4303,"isBroken":122},"ZBrQQhAAACIA4dUp",[],"how-swapcards-200-remote-team-members-stay-connected-by-upskilling-from-within","2023-03-31T10:24:06+0000","2025-11-14T14:47:44+0000","swapcard","00232c26-5895-48f3-b589-1884d0b31720",{"resource":4305},{"id":4306,"type":41,"tags":4307,"lang":6,"slug":4308,"first_publication_date":4309,"last_publication_date":4310,"uid":4311,"link_type":120,"key":4312,"isBroken":122},"YzrSZxcAAC0AbOcS",[],"how-beyond-retro-solves-critical-business-challenges-with-peer-driven-collaborative-learning","2022-10-11T08:43:52+0000","2025-10-02T08:12:02+0000","beyond-retro","963bdf0f-9545-4e18-8206-bc9ab9527b1a",{"resource":4314},{"id":1315,"type":41,"tags":4315,"lang":6,"slug":1317,"first_publication_date":1309,"last_publication_date":1318,"uid":1319,"link_type":120,"key":4316,"isBroken":122},[],"782ea170-af4e-498c-ab2c-55f5797a5a1a",[4318,4325],{"tag":4319},{"id":4320,"type":138,"tags":4321,"lang":6,"slug":4322,"first_publication_date":4323,"last_publication_date":4323,"uid":4322,"link_type":120,"key":4324,"isBroken":122},"X5AWVxEAAB4AiBA_",[],"compliance-training","2020-10-21T11:07:05+0000","f294132e-5d8e-4a68-a40d-fdab858dc416",{"tag":4326},{"id":1335,"type":138,"tags":4327,"lang":6,"slug":1337,"first_publication_date":1338,"last_publication_date":1338,"uid":1337,"link_type":120,"key":4328,"isBroken":122},[],"c9f0adfc-08bd-4d49-95da-18912dfae839",{"dimensions":4330,"alt":4331,"copyright":40,"url":4332,"id":4333,"edit":4334},{"width":1646,"height":220},"SimplyHealth logo balck","https://360learning.cdn.prismic.io/360learning/aN6lM55xUNkB1a9R_Logo%3Dsimplyhealth%2CSize%3DAuto-widthx64px%2CColor%3DColor.svg","aN6lM55xUNkB1a9R",{"x":56,"y":56,"zoom":90,"background":91},{"dimensions":4336,"alt":40,"copyright":40,"url":4337,"id":4338,"edit":4339},{"width":83,"height":84},"https://images.prismic.io/360learning/35818dc9-9b14-4cb6-baf3-87b9e5ff2ca6_caroline-lm-QA9fRIi6sFw-unsplash.jpg?auto=compress,format&rect=0,500,5355,3012&w=1200&h=675","ZQBWlRIAACAAhk2n",{"x":56,"y":4340,"zoom":4341,"background":478},-112,0.22408963585434175,[4343,4349,4356],{"figure":1817,"description":4344},[4345],{"type":66,"text":4346,"spans":4347,"direction":59},"active monthly users",[4348],{"start":56,"end":793,"type":58},{"figure":4350,"description":4351},"1,000+",[4352],{"type":66,"text":4353,"spans":4354},"training courses \ncreated in-house",[4355],{"start":56,"end":334,"type":58},{"figure":4357,"description":4358},"20",[4359],{"type":66,"text":4360,"spans":4361,"direction":59},"SMEs creating courses",[4362],{"start":56,"end":1695,"type":58},[4364],{"type":53,"text":4365,"spans":4366},"How Simplyhealth Achieves 100% Completion on Compliance Training and Maintains Regulatory Standards",[],"c891a30d-a5d1-40e6-93ac-087eb2efc512","similar_case_studies$96d989d9-252a-46fd-877b-9a4f26a19c0b",[4370,4374,4383],{"tag":4371},{"id":3485,"type":138,"tags":4372,"lang":6,"slug":3487,"first_publication_date":3488,"last_publication_date":3488,"uid":3487,"link_type":120,"key":4373,"isBroken":122},[],"44cf119a-110c-42de-a94b-5b1a386feeb6",{"tag":4375},{"id":4376,"type":138,"tags":4377,"lang":6,"slug":4378,"first_publication_date":4379,"last_publication_date":4379,"uid":4378,"data":4380,"link_type":120,"key":4382,"isBroken":122},"Y5BmphEAACIA-XJn",[],"field-training","2022-12-07T10:10:54+0000",{"label":4381},"Field training","58a990f0-e2ca-4269-b306-46f8220e788a",{"tag":4384},{"id":1771,"type":138,"tags":4385,"lang":6,"slug":1773,"first_publication_date":1774,"last_publication_date":1775,"uid":1773,"data":4386,"link_type":120,"key":4388,"isBroken":122},[],{"label":4387},"Knowledge sharing","6413593a-6819-4fb3-8198-7b378274539e",{"dimensions":4390,"alt":4392,"copyright":40,"url":4393,"id":4394,"edit":4395},{"width":4391,"height":220},162,"chuze fitness black version","https://360learning.cdn.prismic.io/360learning/aN6oi55xUNkB1a_3_Logo%3Dchuze%2CSize%3DAuto-widthx64px%2CColor%3DColor.svg","aN6oi55xUNkB1a_3",{"x":56,"y":56,"zoom":90,"background":91},{"dimensions":4397,"alt":4398,"copyright":40,"url":4399,"id":4400,"edit":4401},{"width":83,"height":84},"Chuze Fitness gym","https://images.prismic.io/360learning/ZpZdYh5LeNNTxMOv_chuzefitnessgym.jpg?auto=format%2Ccompress&rect=0%2C84%2C2048%2C1152&w=1200&h=675","ZpZdYh5LeNNTxMOv",{"x":56,"y":4402,"zoom":90,"background":91},84,[4404,4410,4416],{"figure":4405,"description":4406},"98%",[4407],{"type":66,"text":4408,"spans":4409,"direction":59},"course relevance score",[],{"figure":4411,"description":4412},"90%",[4413],{"type":66,"text":4414,"spans":4415,"direction":59},"of authors are SMEs",[],{"figure":4417,"description":4418},"95%",[4419],{"type":66,"text":4420,"spans":4421,"direction":59},"training completion rate",[],[4423],{"type":53,"text":4424,"spans":4425,"direction":59},"Spotting Success: How Chuze Fitness Achieved 95% Completion Rates With 360Learning",[],"90d111dc-520a-4245-8cb3-30c7a7b81c05",{"resource":4428},{"id":4429,"type":41,"tags":4430,"lang":6,"slug":4433,"first_publication_date":4434,"last_publication_date":4435,"uid":4436,"data":4437,"link_type":120,"key":5872,"isBroken":122},"Z02OoxEAACIAdJVo",[4431,4432],"sales training","customer training","from-face-to-face-to-mobile-learning-babor-revolutionizes-product-and-treatment-training-with-digital-learning","2024-12-06T13:01:35+0000","2025-10-03T13:49:47+0000","babor",{"body":4438,"tags":5822,"company_logo":5840,"illustration":5847,"key_figures":5853,"title":5868,"reading_time":1695},[4439,4445,4469,4488,4496,4504,4512,4520,4550,4558,4577,4585,4607,4615,4625,4639,4655,4666,4696],{"primary":4440,"items":4443,"id":3538,"slice_type":1454,"slice_label":40},{"is_ai_theme":122,"title":4441,"wistia_id":4442},[],"g9sb5mgxse",[4444],{},{"primary":4446,"items":4450,"id":3565,"slice_type":212,"slice_label":40},{"team_title":4447},[4448],{"type":171,"text":2459,"spans":4449,"direction":59},[],[4451,4460],{"profile_picture":4452,"name":4458,"role":4459},{"dimensions":4453,"alt":4454,"copyright":40,"url":4455,"id":4456,"edit":4457},{"width":102,"height":102},"Nathalie Mies | BABOR","https://images.prismic.io/360learning/Z0Bg968jQArT1Li2_nathalie-mies.1024x1024.jpg?auto=format,compress&rect=0,0,1024,1024&w=128&h=128","Z0Bg968jQArT1Li2",{"x":56,"y":56,"zoom":90,"background":91},"Nathalie Mies","eLearning Manager",{"profile_picture":4461,"name":4467,"role":4468},{"dimensions":4462,"alt":4463,"copyright":40,"url":4464,"id":4465,"edit":4466},{"width":102,"height":102},"Susanne Wißkirchen from BABOR","https://images.prismic.io/360learning/Z0BhG68jQArT1LjV_Susanne-Wisskirchen_BABOR.jpeg?auto=format,compress&rect=0,0,500,500&w=128&h=128","Z0BhG68jQArT1LjV",{"x":56,"y":56,"zoom":90,"background":91},"Susanne Wißkirchen","Education Manager",{"primary":4470,"items":4486,"id":3577,"slice_type":259,"slice_label":40},{"text":4471},[4472,4475,4478],{"type":171,"text":4473,"spans":4474,"direction":59},"The challenge: partners at 70 locations need real-time access to product knowledge",[],{"type":66,"text":4476,"spans":4477,"direction":59},"Nathalie Mies, eLearning Manager at BABOR, was faced with the task of training partners worldwide with varying levels of knowledge and learning needs. The target group—from beauticians to beauty experts who provide retail advice required specific product knowledge that varied depending on skin type and application. In addition, many do not have a fixed PC workstation and therefore have little opportunity to attend regular training courses. The coronavirus pandemic also increased the need for digital formats, as face-to-face training was no longer sufficient.",[],{"type":1538,"url":4479,"alt":4480,"copyright":40,"dimensions":4481,"id":4484,"edit":4485},"https://images.prismic.io/360learning/Z0B7Qa8jQArT1MuE_Kurserstellung_BABOR.png?auto=format,compress","BABOR L&D Team ",{"width":4482,"height":4483},2850,1552,"Z0B7Qa8jQArT1MuE",{"x":56,"y":56,"zoom":90,"background":91},[4487],{},{"primary":4489,"items":4494,"id":3599,"slice_type":268,"slice_label":40},{"text":4490},[4491],{"type":66,"text":4492,"spans":4493,"direction":59},"“Our users are very heterogeneous, in that they not only have different baseline levels of knowledge, but also different learning objectives. Another challenge: many learners, like beauticians, don't have a workplace with a PC where they can do their training in peace and quiet.”\n\n– Nathalie Mies, eLearning Manager at BABOR",[],[4495],{},{"primary":4497,"items":4502,"id":3608,"slice_type":259,"slice_label":40},{"text":4498},[4499],{"type":66,"text":4500,"spans":4501,"direction":59},"Another challenge: before the introduction of 360Learning, partner training was an extremely resource-intensive process for the BABOR L&D team. The preparation and implementation of classroom training in the BABOR Academies or on site at the customer's premises took up a lot of time. In turn, the trainees lacked quick access to up-to-date product knowledge in order to provide customers with the best possible advice.",[],[4503],{},{"primary":4505,"items":4510,"id":4511,"slice_type":268,"slice_label":40},{"text":4506},[4507],{"type":66,"text":4508,"spans":4509,"direction":59},"“Before we introduced 360Learning, we operated in a very traditional way: we trained almost exclusively in person, which was very time-consuming. By the start of the coronavirus crisis at the latest, it was clear that we needed digital and mobile training.”\n\n– Nathalie Mies, eLearning Manager at BABOR",[],[],"highlighted_text$74a82f35-f581-4c28-80cc-6add9428e4b7",{"primary":4513,"items":4518,"id":3619,"slice_type":259,"slice_label":40},{"text":4514},[4515],{"type":171,"text":4516,"spans":4517,"direction":59},"The solution: “BABOR in a pocket”, or mobile and collaborative product training for everyone, any time",[],[4519],{},{"primary":4521,"items":4548,"id":3634,"slice_type":259,"slice_label":40},{"text":4522},[4523,4526,4540],{"type":297,"text":4524,"spans":4525,"direction":59},"1. Efficient and collaborative content creation",[],{"type":66,"text":4527,"spans":4528,"direction":59},"The introduction of 360Learning significantly accelerated content creation for BABOR's eLearning team. The collaborative authoring tool allows multiple team members to work on courses, provide feedback, and coordinate content at the same time. This approach promotes efficiency and makes it possible to cover the specific learning needs of different target groups. AI-supported content creation in particular saves time and reduces effort.",[4529,4534],{"start":4530,"end":2720,"type":232,"data":4531},107,{"id":111,"type":112,"tags":4532,"lang":6,"slug":114,"first_publication_date":115,"last_publication_date":116,"uid":117,"data":4533,"link_type":120,"isBroken":122},[],{"category":119},{"start":4535,"end":4536,"type":232,"data":4537},365,394,{"id":1649,"type":112,"tags":4538,"lang":6,"slug":1651,"first_publication_date":1652,"last_publication_date":1653,"uid":140,"data":4539,"link_type":120,"isBroken":122},[],{"category":119},{"type":1538,"url":4541,"alt":4542,"copyright":40,"dimensions":4543,"id":4546,"edit":4547},"https://images.prismic.io/360learning/Z0B53q8jQArT1MqN_Kurserstellungmit360Learning_BABOR.png?auto=format,compress","AI-supported course creation with 360Learning at BABOR",{"width":4544,"height":4545},2810,1584,"Z0B53q8jQArT1MqN",{"x":56,"y":56,"zoom":90,"background":91},[4549],{},{"primary":4551,"items":4556,"id":3644,"slice_type":268,"slice_label":40},{"text":4552},[4553],{"type":66,"text":4554,"spans":4555,"direction":59},"“When creating content, several authors can work on content at the same time, review content and provide feedback. This enables us to remain innovative and close to our learners.”\n\n– Susanne Wißkirchen, Education Manager at BABOR",[],[4557],{},{"primary":4559,"items":4575,"id":3683,"slice_type":259,"slice_label":40},{"text":4560},[4561,4564,4567],{"type":297,"text":4562,"spans":4563,"direction":59},"2. Mobile and personalized learning experience",[],{"type":66,"text":4565,"spans":4566,"direction":59},"With 360Learning, learning at BABOR is now mobile, flexible, and individualized. The mobile app gives learners round-the-clock access to product knowledge, which is particularly practical for beauticians in direct contact with customers. This means that knowledge is always “in their pocket” and the content is tailored to individual learning needs and requirements.",[],{"type":1538,"url":4568,"alt":4569,"copyright":40,"dimensions":4570,"id":4573,"edit":4574},"https://images.prismic.io/360learning/Z0BW368jQArT1LBb_BABOR_mobile-learning_DE.png?auto=format,compress"," Mobile product training at BABOR | 360Learning",{"width":4571,"height":4572},2476,1542,"Z0BW368jQArT1LBb",{"x":56,"y":56,"zoom":90,"background":91},[4576],{},{"primary":4578,"items":4583,"id":3692,"slice_type":268,"slice_label":40},{"text":4579},[4580],{"type":66,"text":4581,"spans":4582,"direction":59},"“Our trainees now have the opportunity to learn everything about BABOR and our product worlds 24/7. Quite literally: ‘BABOR in a pocket’.”\n\n– Nathalie Mies, eLearning Manager at BABOR",[],[4584],{},{"primary":4586,"items":4605,"id":3716,"slice_type":259,"slice_label":40},{"text":4587},[4588,4591,4594,4602],{"type":297,"text":4589,"spans":4590,"direction":59},"3.Higher engagement through collaborative and up-to-date content",[],{"type":66,"text":4592,"spans":4593,"direction":59},"Visually appealing and highly collaborative, the platform encourages learner engagement and a sense of community through features such as the newsfeed and feedback options.\n",[],{"type":1538,"url":4595,"alt":4596,"copyright":40,"dimensions":4597,"id":4600,"edit":4601},"https://images.prismic.io/360learning/Z0B7fq8jQArT1Muc_Screenshot2024-11-22at13.36.13.png?auto=format,compress","BABOR Lernplattform | 360Learning",{"width":4598,"height":4599},2806,1588,"Z0B7fq8jQArT1Muc",{"x":56,"y":56,"zoom":90,"background":91},{"type":66,"text":4603,"spans":4604,"direction":59},"\n\nWith interactive formats like quizzes, BABOR engages different types of learners and creates a dynamic and collaborative learning environment. BABOR also keeps its finger on the pulse of the market by continuously updating its content.",[],[4606],{},{"primary":4608,"items":4613,"id":3725,"slice_type":268,"slice_label":40},{"text":4609},[4610],{"type":66,"text":4611,"spans":4612,"direction":59},"“Thanks to functions such as the newsfeed and the feedback function, we are closer to the users and their needs. As a result of the interactivity and mobile learning via the app, we now have a high level of learner engagement.”\n\n– Nathalie Mies, eLearning Manager at BABOR",[],[4614],{},{"primary":4616,"items":4623,"id":3755,"slice_type":259,"slice_label":40},{"text":4617},[4618,4620],{"type":171,"text":1675,"spans":4619,"direction":59},[],{"type":66,"text":4621,"spans":4622,"direction":59},"Just a few months after the introduction of 360Learning, BABOR has achieved impressive training results: ",[],[4624],{},{"primary":4626,"items":4637,"id":3851,"slice_type":268,"slice_label":40},{"text":4627},[4628,4631,4634],{"type":66,"text":4629,"spans":4630,"direction":59},"• The eLearning team was able to create 300 courses and 100 learning paths on the platform within just 6 months, without additional staff, which are now actively used by around 2,000 learners.",[],{"type":66,"text":4632,"spans":4633,"direction":59},"• In addition to occasional classroom training, BABOR partners can now access product training courses at any time and without having to travel, thanks to the mobile app.",[],{"type":66,"text":4635,"spans":4636,"direction":59},"• The 89% completion rate speaks for itself: thanks to the interactive BABOR training courses and the user-friendliness of the mobile app, learner engagement has increased significantly.",[],[4638],{},{"primary":4640,"items":4653,"id":4654,"slice_type":259,"slice_label":40},{"text":4641},[4642,4645],{"type":66,"text":4643,"spans":4644,"direction":59},"For the company, this means that BABOR beauty experts can provide their customers with even more targeted and personalized advice, with a positive impact on the overall customer experience and business results.",[],{"type":1538,"url":4646,"alt":4647,"copyright":40,"dimensions":4648,"id":4651,"edit":4652},"https://images.prismic.io/360learning/Z0B7t68jQArT1Mu2_Markenbotschafter_BABOR.png?auto=format,compress","BABOR customer experience | 360Learning",{"width":4649,"height":4650},2856,1602,"Z0B7t68jQArT1Mu2",{"x":56,"y":56,"zoom":90,"background":91},[],"rich_text$e480569c-224f-4409-9415-f1021c533ab6",{"primary":4656,"items":4664,"id":3866,"slice_type":259,"slice_label":40},{"text":4657},[4658,4661],{"type":171,"text":4659,"spans":4660,"direction":59},"What's next?",[],{"type":66,"text":4662,"spans":4663,"direction":59},"Nathalie and Susanne from the BABOR eLearning team now plan to continuously develop the mobile training courses and provide learners with fresh, innovative learning content. The aim is not only to strengthen the partners' specialist knowledge, but to turn them into true brand ambassadors for BABOR.",[],[4665],{},{"primary":4667,"items":4693,"id":4695,"slice_type":619,"slice_label":40},{"document":4668},{"id":455,"type":456,"tags":4669,"lang":6,"slug":458,"first_publication_date":459,"last_publication_date":460,"uid":461,"data":4670,"link_type":120,"key":4692,"isBroken":122},[],{"body":4671,"form_config":4690},[4672],{"primary":4673,"items":4677,"id":494,"slice_type":495,"slice_label":40},{"title":4674},[4675],{"type":53,"text":468,"spans":4676,"direction":59},[],[4678,4682,4686],{"benefit_icon":4679,"benefit_copy":479},{"dimensions":4680,"alt":40,"copyright":40,"url":474,"id":475,"edit":4681},{"width":220,"height":220},{"x":56,"y":56,"zoom":477,"background":478},{"benefit_icon":4683,"benefit_copy":486},{"dimensions":4684,"alt":40,"copyright":40,"url":483,"id":484,"edit":4685},{"width":220,"height":220},{"x":56,"y":56,"zoom":477,"background":478},{"benefit_icon":4687,"benefit_copy":493},{"dimensions":4688,"alt":40,"copyright":40,"url":490,"id":491,"edit":4689},{"width":220,"height":220},{"x":56,"y":56,"zoom":477,"background":478},{"id":497,"type":498,"tags":4691,"lang":6,"slug":461,"first_publication_date":500,"last_publication_date":501,"link_type":120,"key":615,"isBroken":122},[],"d61aa89f-2da5-494d-aae5-64eff1fa64c4",[4694],{},"conversion_form$b4bf5ebd-41ef-404c-a08e-da475e23fc4d",{"primary":4697,"items":4703,"id":3913,"slice_type":1331,"slice_label":40},{"title":4698,"cta_active":122,"cta_type":623,"cta_label":40,"cta_link":4702},[4699],{"type":171,"text":4700,"spans":4701,"direction":59},"Explore similar stories",[],{"link_type":625},[4704,5081,5417],{"resource":4705},{"id":4306,"type":41,"tags":4706,"lang":6,"slug":4308,"first_publication_date":4309,"last_publication_date":4310,"uid":4311,"data":4707,"link_type":120,"key":5080,"isBroken":122},[],{"body":4708,"tags":5017,"company_logo":5041,"illustration":5048,"key_figures":5054,"title":5076,"reading_time":1695},[4709,4725,4770,4793,4824,4835,4859,4870,4905,4916,4961,4981,4991,4998],{"primary":4710,"items":4714,"id":3565,"slice_type":212,"slice_label":40},{"team_title":4711},[4712],{"type":171,"text":172,"spans":4713},[],[4715],{"profile_picture":4716,"name":4723,"role":4724},{"dimensions":4717,"alt":4718,"copyright":40,"url":4719,"id":4720,"edit":4721},{"width":102,"height":102},"Ashley Emerson | Beyond Retro","https://images.prismic.io/360learning/26aca9cd-ad82-4f94-b6f0-a64b89866744_Ashley+Emerson+-+Beyond+Retro.jpeg?auto=compress,format&rect=0,0,1158,1158&w=128&h=128","YrHw-xIAACEA_sva",{"x":56,"y":56,"zoom":4722,"background":478},0.11053540587219343,"Ashley Emerson","Learning and Development Manager",{"primary":4726,"items":4768,"id":3577,"slice_type":259,"slice_label":40},{"text":4727},[4728,4730,4735,4738,4741,4744,4748,4752,4756,4760,4762,4765],{"type":171,"text":3570,"spans":4729},[],{"type":66,"text":4731,"spans":4732},"Back in 2019, Ashley realized how difficult it was to deliver face-to-face training courses single-handedly. \"I was a lone L&D practitioner, trying to provide training to 10 stores across the UK and Sweden,\" says Ashley. The approach was inconsistent, expensive, and unscalable.",[4733],{"start":372,"end":4734,"type":58},278,{"type":66,"text":4736,"spans":4737},"To try and reach the whole team, Ashley worked with store managers to provide face-to-face onboarding, as well as a comprehensive leadership programme that included training the trainer, as it was the store manager's responsibility to develop their teams. ",[],{"type":66,"text":4739,"spans":4740},"At the same time, employee retention was a big issue for Beyond Retro. As a result, store managers lacked sufficient time to properly train their teams and could only provide new hires with training on key operational processes to keep their stores afloat. \"When we started out, serious retention issues resulted in less time for managers to share our mission, values, and goals. We have such an inspirational story but no one was hearing it!\"",[],{"type":66,"text":4742,"spans":4743},"Ashley’s time was mainly spent building and delivering face-to-face training with global leadership teams. But these retention issues started to impact her progress. The main challenges she faced included: ",[],{"type":66,"text":4745,"spans":4746},"• Difficulty trying to align training with people's schedules without compromising performance",[4747],{"start":56,"end":782,"type":58},{"type":66,"text":4749,"spans":4750},"• Very basic employee training records ",[4751],{"start":56,"end":782,"type":58},{"type":66,"text":4753,"spans":4754},"• A lack of time to evaluate training ",[4755],{"start":56,"end":782,"type":58},{"type":66,"text":4757,"spans":4758},"• A lot of travel (store visits across the UK and flying to Sweden six times a year)",[4759],{"start":56,"end":782,"type":58},{"type":66,"text":701,"spans":4761},[],{"type":66,"text":4763,"spans":4764},"As a team of one, Ashley found she had to spread herself so thinly that in the end, she was only able to reach and provide training to around 20% of business leaders. ",[],{"type":66,"text":4766,"spans":4767},"Ashley needed to change tack. That’s when she found the perfect solution for Beyond Retro: peer-driven collaborative learning.",[],[4769],{},{"primary":4771,"items":4790,"id":4792,"slice_type":259,"slice_label":40},{"text":4772},[4773,4775,4778,4780,4783],{"type":171,"text":1523,"spans":4774},[],{"type":297,"text":4776,"spans":4777},"Peer-driven collaborative learning",[],{"type":66,"text":701,"spans":4779},[],{"type":66,"text":4781,"spans":4782},"Ashley was looking for a solution that would help her consistently deliver training content for the entire organisation, onboard and train new hires, and improve employee engagement and retention through professional growth and development.",[],{"type":66,"text":4784,"spans":4785},"When she discovered peer-driven collaborative learning, Ashley knew her needs would be met with this approach.",[4786],{"start":433,"end":4787,"type":232,"data":4788},54,{"link_type":234,"url":4789},"https://360learning.com/blog/collaborative-virtual-learning-environment-uk/",[4791],{},"rich_text$95e3588f-2602-489a-b5e3-1422b2a1d7ba",{"primary":4794,"items":4821,"id":4823,"slice_type":259,"slice_label":40},{"text":4795},[4796,4799,4801,4804,4807,4818],{"type":297,"text":4797,"spans":4798},"Simplicity and creativity",[],{"type":66,"text":701,"spans":4800},[],{"type":66,"text":4802,"spans":4803},"Ashley started to explore eLearning solutions. \"I knew that if I could find a way to bottle our purpose, vision, and values in a fast and effective format,  we could positively impact retention and engagement,\" she says.",[],{"type":66,"text":4805,"spans":4806},"With zero experience in instructional design and managing a learning management system, she needed something that would be easy to learn but also looked great for the creative team. Luckily, Ashley found 360Learning. ",[],{"type":66,"text":4808,"spans":4809},"\"When I found 360Learning, I was blown away by how simple it was to create a course, and I loved that I could pick and choose from authoring tools like Vyond and Genially.\"",[4810,4814],{"start":4811,"end":2741,"type":232,"data":4812},152,{"link_type":234,"url":4813,"target":236},"https://360learning.com/integrations/vyond/",{"start":4391,"end":4815,"type":232,"data":4816},170,{"link_type":234,"url":4817,"target":236},"https://360learning.com/integrations/genially/",{"type":66,"text":4819,"spans":4820},"But the biggest advantage for Ashley was discovering that 360Learning’s unique selling point was collaborative learning. ",[],[4822],{},"rich_text$25ca0bdf-7909-485c-83ae-3b98b5f59e7e",{"primary":4825,"items":4832,"id":4834,"slice_type":268,"slice_label":40},{"text":4826},[4827],{"type":66,"text":4828,"spans":4829},"“One of the things that attract new people to Beyond Retro is the autonomy they have and the ability to make a difference. I knew that a collaborative learning culture would be a good fit for our young creative company. I loved the idea of being able to tap into everyone's expertise to scale our L&D offering and create something really special,\" says Ashley.",[4830],{"start":56,"end":4831,"type":58},347,[4833],{},"highlighted_text$f7cb3237-ebbc-45f3-8b2f-c7f5f9d71825",{"primary":4836,"items":4856,"id":4858,"slice_type":259,"slice_label":40},{"text":4837},[4838,4841,4844,4847,4850,4853],{"type":297,"text":4839,"spans":4840},"Getting started",[],{"type":66,"text":4842,"spans":4843},"Ashley’s initial goal when implementing 360Learning was to enhance employee engagement and retention by providing a fun and engaging onboarding that reflected the brand's amazing culture and values. ",[],{"type":66,"text":4845,"spans":4846},"The first programme Ashley created, Beyond Retro World, was a chance to show the team what 360Learning could really do, so she owned the content creation. She spoke with the press and marketing team to get the brand guidelines and assets to make it feel like their space and became an animator, graphic designer, quiz master (aka instructional designer), and documentary filmmaker overnight, thanks to easy course creation in 360Learning.",[],{"type":66,"text":4848,"spans":4849},"“Throughout, I paired up with various subject-matter experts who told their stories and then I would digitize them. I also shared draft courses with stakeholders to get valuable feedback and determine what worked and didn't,” says Ashley.",[],{"type":66,"text":4851,"spans":4852},"In February 2020, Beyond Retro World was launched with much excitement from the team. But COVID-19 happened in March 2020, and people went into lockdown one month after the launch. Like most retailers during the global pandemic, many employees, including Ashley, were let go.",[],{"type":66,"text":4854,"spans":4855},"Fortunately, Beyond Retro's onboarding programme was a huge success and Ashley was hired back a few weeks later as part of Canada's Bank & Vogue Wholesale team to develop their digital learning strategy from scratch.",[],[4857],{},"rich_text$fbed90b1-34f8-45f3-8374-c8f33a35817c",{"primary":4860,"items":4867,"id":4869,"slice_type":268,"slice_label":40},{"text":4861},[4862],{"type":66,"text":4863,"spans":4864},"As Ashley explains, “this was an amazing opportunity to learn more about the engine behind our group of companies and tell our group story for the first time, uniting the three silos. This was a role that would have never been possible before 360Learning—this amazing technology meant I could impact our global team's development.\"",[4865],{"start":793,"end":4866,"type":58},331,[4868],{},"highlighted_text$bc222345-f3b8-4d85-b9bc-5af37e42d837",{"primary":4871,"items":4902,"id":4904,"slice_type":259,"slice_label":40},{"text":4872},[4873,4876,4879,4883,4887,4891,4895,4899],{"type":297,"text":4874,"spans":4875},"Project expansion: Bank & Vogue",[],{"type":66,"text":4877,"spans":4878},"In 2020, Bank & Vogue replicated the Beyond Retro L&D programme. Today, they've managed expansion in various L&D areas:",[],{"type":66,"text":4880,"spans":4881},"• Four inductions for each of the silos' different audiences–BV World, BR World, and The Bank & Vogue Group–for retailers who work across all three silos like Beyond Retro.",[4882],{"start":56,"end":782,"type":58},{"type":66,"text":4884,"spans":4885},"• A monthly leadership programme, known as CAPTAIN, focusing on a different topic each month, from how to give effective feedback and coaching skills to inclusive leadership.",[4886],{"start":56,"end":782,"type":58},{"type":66,"text":4888,"spans":4889},"• Working across global groups and partnering with specific subject-matter experts across all business areas to create meaningful global content.",[4890],{"start":56,"end":782,"type":58},{"type":66,"text":4892,"spans":4893},"• A weekly progress report is sent to global leaders to drive completion rates and increase engagement with healthy competition.",[4894],{"start":56,"end":782,"type":58},{"type":66,"text":4896,"spans":4897},"• Bank & Vogue hosts a monthly webinar every last Wednesday of the month to train anyone who would like to volunteer to create content.",[4898],{"start":56,"end":782,"type":58},{"type":66,"text":4900,"spans":4901},"These results show that the new digital, collaborative learning approach has positively impacted the Beyond Retro business.",[],[4903],{},"rich_text$cdaa2169-a2da-47df-b75a-e332fe0ffffb",{"primary":4906,"items":4913,"id":4915,"slice_type":268,"slice_label":40},{"text":4907},[4908],{"type":66,"text":4909,"spans":4910},"\"I have gone from struggling to prove my impact to consistently sharing L&D’s global impact in a weekly newsletter to the entire organisation. We currently have 40 subject-matter experts in the community. That's 20% of the platform!\" says Ashley.",[4911],{"start":56,"end":4912,"type":58},234,[4914],{},"highlighted_text$20a746eb-b16e-423b-be18-06be8f09ffaa",{"primary":4917,"items":4958,"id":4960,"slice_type":259,"slice_label":40},{"text":4918},[4919,4921,4924,4928,4932,4937,4942,4948,4952,4956],{"type":171,"text":1675,"spans":4920},[],{"type":66,"text":4922,"spans":4923},"Ashley has successfully proven how valuable the L&D department is as well as how peer-driven collaborative learning can help solve critical business challenges. Beyond Retro has accomplished some fantastic results:",[],{"type":66,"text":4925,"spans":4926},"• A 95% course completion rate",[4927],{"start":56,"end":415,"type":58},{"type":66,"text":4929,"spans":4930},"• Tripled employee engagement rates",[4931],{"start":56,"end":407,"type":58},{"type":66,"text":4933,"spans":4934},"• A growing number of role-specific programmes saving hours of managers' time",[4935,4936],{"start":56,"end":782,"type":58},{"start":788,"end":676,"type":58},{"type":66,"text":4938,"spans":4939},"• A growing author community with several volunteers who contribute to scaling L&D across companies",[4940],{"start":56,"end":4941,"type":58},28,{"type":66,"text":4943,"spans":4944},"• Consistently reaching all workers across the three groups of companies with meaningful content created by subject-matter experts: L&D has become completely decentralized to promote a culture of knowledge sharing amongst peers",[4945,4946],{"start":56,"end":782,"type":58},{"start":4947,"end":2571,"type":58},132,{"type":66,"text":4949,"spans":4950},"• Reduced training costs",[4951],{"start":56,"end":783,"type":58},{"type":66,"text":4953,"spans":4954},"• A scalable onboarding process that provides new hires with a great experience",[4955],{"start":56,"end":690,"type":58},{"type":66,"text":4900,"spans":4957},[],[4959],{},"rich_text$2067c10c-bd76-4c62-89ee-8af5e28f23b5",{"primary":4962,"items":4978,"id":4980,"slice_type":259,"slice_label":40},{"text":4963},[4964,4967,4970,4973],{"type":297,"text":4965,"spans":4966},"What's next for Beyond Retro?",[],{"type":66,"text":4968,"spans":4969},"The transition from face-to-face training to a digital and peer-driven learning approach has enabled Beyond Retro to meet its employee, and global education needs better. The brand can now offer flexible, engaging, and valuable learning while allowing the L&D team to leverage subject-matter experts to develop meaningful content.",[],{"type":66,"text":4971,"spans":4972},"As a result, Beyond Retro will continue collaborating with 360Learning to create a long-term roadmap for effective training. Some of the biggest projects in the pipeline include building a 5-course store manager programme, a coaching and mentoring programme, an account management programme, and collaborating with the product team on a picking programme.",[],{"type":66,"text":4974,"spans":4975},"\"All of this is made possible thanks to our ability to grow authors and contributors to these programmes across the group of companies through collaborative learning,” says Ashley.",[4976],{"start":56,"end":4977,"type":58},168,[4979],{},"rich_text$514b72ce-0083-4dcf-9f67-c906c3888ec1",{"primary":4982,"items":4989,"id":3878,"slice_type":3879,"slice_label":40},{"theme":40,"background_video_wistia_id":40,"background_illustration":4983,"pill_text":40,"slice_title":4984,"cta_type":461,"cta_label":3874,"cta_link":4988},{},[4985],{"type":171,"text":4986,"spans":4987},"Same challenges? You could have the same results, too.",[],{"link_type":625},[4990],{},{"primary":4992,"items":4996,"id":4997,"slice_type":619,"slice_label":40},{"document":4993},{"id":455,"type":456,"tags":4994,"lang":6,"slug":458,"first_publication_date":459,"last_publication_date":460,"uid":461,"link_type":120,"key":4995,"isBroken":122},[],"fd51ac52-b9bc-4647-8804-a5f66227681f",[],"conversion_form$f2e312ba-c44b-46b0-af85-2809e977f5b1",{"primary":4999,"items":5002,"id":3913,"slice_type":1331,"slice_label":40},{"title":5000,"cta_active":122,"cta_type":623,"cta_label":40,"cta_link":5001},[],{"link_type":625},[5003,5007,5011,5015],{"resource":5004},{"id":1315,"type":41,"tags":5005,"lang":6,"slug":1317,"first_publication_date":1309,"last_publication_date":1318,"uid":1319,"link_type":120,"key":5006,"isBroken":122},[],"3e4e7849-6869-4d83-aaf6-44a70118780e",{"resource":5008},{"id":1761,"type":41,"tags":5009,"lang":6,"slug":1763,"first_publication_date":1309,"last_publication_date":1764,"uid":1765,"link_type":120,"key":5010,"isBroken":122},[],"10e9dde2-1549-4767-b181-22041d84d435",{"resource":5012},{"id":1306,"type":41,"tags":5013,"lang":6,"slug":1308,"first_publication_date":1309,"last_publication_date":1310,"uid":1311,"link_type":120,"key":5014,"isBroken":122},[],"57f9c7dd-3cff-4d97-8a8f-c0ae6496b3ff",{"resource":5016},{"link_type":120},[5018,5022,5029,5033],{"tag":5019},{"id":1771,"type":138,"tags":5020,"lang":6,"slug":1773,"first_publication_date":1774,"last_publication_date":1775,"uid":1773,"link_type":120,"key":5021,"isBroken":122},[],"7357db41-edac-430c-b8d3-983aeff32f33",{"tag":5023},{"id":5024,"type":138,"tags":5025,"lang":6,"slug":5026,"first_publication_date":5027,"last_publication_date":5027,"uid":5026,"link_type":120,"key":5028,"isBroken":122},"YzrjRhcAAC8AbTXD",[],"peer-driven-learning","2022-10-03T13:27:40+0000","d3062165-6da6-40a6-8f6f-ef9457e8a2d1",{"tag":5030},{"id":3474,"type":138,"tags":5031,"lang":6,"slug":3476,"first_publication_date":150,"last_publication_date":3477,"uid":3476,"link_type":120,"key":5032,"isBroken":122},[],"b14cc910-ec32-4b0b-b6bf-175ea997fc3a",{"tag":5034},{"id":5035,"type":138,"tags":5036,"lang":6,"slug":5037,"first_publication_date":5038,"last_publication_date":5038,"uid":5039,"link_type":120,"key":5040,"isBroken":122},"Ymq7zBEAACIAqgFT",[],"united-kingdom","2022-04-28T16:07:45+0000","unitedkingdom","e30a033e-724e-4ab4-af77-e6d82dfa57d2",{"dimensions":5042,"alt":5044,"copyright":40,"url":5045,"id":5046,"edit":5047},{"width":5043,"height":220},172,"Logo Beyond Retro | 360Learning","https://360learning.cdn.prismic.io/360learning/461822d7-ecdf-48a4-bdb0-50289df69bc6_beyondretro_logo_color.svg","ZIrkPREAACQAKww8",{"x":56,"y":56,"zoom":90,"background":478},{"dimensions":5049,"alt":40,"copyright":40,"url":5050,"id":5051,"edit":5052},{"width":83,"height":84},"https://images.prismic.io/360learning/aN1f7J5xUNkB1YU__IMG_0078-WEB-350900640.jpg?auto=format,compress&rect=0,108,2074,1167&w=1200&h=675","aN1f7J5xUNkB1YU_",{"x":56,"y":5053,"zoom":90,"background":91},108,[5055,5062,5069],{"figure":5056,"description":5057},"40",[5058],{"type":66,"text":5059,"spans":5060},"subject-matter experts",[5061],{"start":56,"end":788,"type":58},{"figure":4417,"description":5063},[5064],{"type":66,"text":5065,"spans":5066},"course completion rates",[5067],{"start":56,"end":5068,"type":58},23,{"figure":5070,"description":5071},"x3",[5072],{"type":66,"text":5073,"spans":5074},"employee engagement",[5075],{"start":56,"end":3361,"type":58},[5077],{"type":53,"text":5078,"spans":5079},"How Beyond Retro Solves Critical Business Challenges With Peer-Driven Collaborative Learning",[],"abdac3a8-90af-4c0d-8911-afe0c36fc121",{"resource":5082},{"id":2447,"type":41,"tags":5083,"lang":6,"slug":2449,"first_publication_date":2450,"last_publication_date":2451,"uid":2452,"data":5084,"link_type":120,"key":5416,"isBroken":122},[],{"body":5085,"tags":5384,"company_logo":5394,"illustration":5397,"key_figures":5400,"title":5413,"reading_time":1695},[5086,5104,5161,5168,5182,5189,5201,5208,5283,5290,5298,5305,5317,5324,5346,5365,5370],{"primary":5087,"items":5091,"id":2491,"slice_type":212,"slice_label":40},{"team_title":5088},[5089],{"type":171,"text":2459,"spans":5090,"direction":59},[],[5092,5096,5100],{"profile_picture":5093,"name":2470,"role":2471},{"dimensions":5094,"alt":2465,"copyright":40,"url":2466,"id":2467,"edit":5095},{"width":102,"height":102},{"x":56,"y":2469,"zoom":90,"background":91},{"profile_picture":5097,"name":2480,"role":2481},{"dimensions":5098,"alt":2475,"copyright":40,"url":2476,"id":2477,"edit":5099},{"width":102,"height":102},{"x":2479,"y":56,"zoom":90,"background":91},{"profile_picture":5101,"name":2489,"role":2490},{"dimensions":5102,"alt":2485,"copyright":40,"url":2486,"id":2487,"edit":5103},{"width":102,"height":102},{"x":56,"y":56,"zoom":90,"background":91},{"primary":5105,"items":5160,"id":2585,"slice_type":259,"slice_label":40},{"text":5106},[5107,5109,5112,5114,5117,5120,5123,5125,5128,5131,5133,5135,5138,5141,5145,5148,5151,5154,5157],{"type":171,"text":2496,"spans":5108,"direction":59},[],{"type":66,"text":2499,"spans":5110,"direction":59},[5111],{"start":587,"end":2502,"type":58},{"type":66,"text":701,"spans":5113,"direction":59},[],{"type":297,"text":2506,"spans":5115,"direction":59},[5116],{"start":56,"end":2509,"type":58},{"type":66,"text":2511,"spans":5118,"direction":59},[5119],{"start":2514,"end":2515,"type":58},{"type":66,"text":2517,"spans":5121,"direction":59},[5122],{"start":2520,"end":2290,"type":58},{"type":66,"text":701,"spans":5124,"direction":59},[],{"type":297,"text":2524,"spans":5126,"direction":59},[5127],{"start":56,"end":2527,"type":58},{"type":66,"text":2529,"spans":5129,"direction":59},[5130],{"start":2532,"end":2533,"type":58},{"type":66,"text":2535,"spans":5132,"direction":59},[],{"type":66,"text":2538,"spans":5134,"direction":59},[],{"type":66,"text":2541,"spans":5136,"direction":59},[5137],{"start":2544,"end":2545,"type":58},{"type":297,"text":2547,"spans":5139,"direction":59},[5140],{"start":90,"end":220,"type":58},{"type":66,"text":2551,"spans":5142,"direction":59},[5143,5144],{"start":1364,"end":2554,"type":58},{"start":2556,"end":2557,"type":58},{"type":66,"text":2559,"spans":5146,"direction":59},[5147],{"start":292,"end":2562,"type":58},{"type":297,"text":2564,"spans":5149,"direction":59},[5150],{"start":56,"end":57,"type":58},{"type":66,"text":2568,"spans":5152,"direction":59},[5153],{"start":2571,"end":2514,"type":58},{"type":66,"text":2573,"spans":5155,"direction":59},[5156],{"start":2576,"end":2577,"type":58},{"type":66,"text":2579,"spans":5158,"direction":59},[5159],{"start":2582,"end":2583,"type":58},[],{"primary":5162,"items":5167,"id":2594,"slice_type":268,"slice_label":40},{"text":5163},[5164],{"type":66,"text":2590,"spans":5165,"direction":59},[5166],{"start":56,"end":1647,"type":373},[],{"primary":5169,"items":5181,"id":2617,"slice_type":259,"slice_label":40},{"text":5170},[5171,5173,5176],{"type":171,"text":2599,"spans":5172,"direction":59},[],{"type":66,"text":2602,"spans":5174,"direction":59},[5175],{"start":2605,"end":2606,"type":58},{"type":66,"text":2608,"spans":5177,"direction":59},[5178],{"start":2611,"end":2612,"type":232,"data":5179},{"id":126,"type":112,"tags":5180,"lang":6,"slug":128,"first_publication_date":129,"last_publication_date":130,"uid":131,"link_type":120,"isBroken":122},[],[],{"primary":5183,"items":5188,"id":2627,"slice_type":268,"slice_label":40},{"text":5184},[5185],{"type":66,"text":2622,"spans":5186,"direction":59},[5187],{"start":56,"end":2625,"type":373},[],{"primary":5190,"items":5200,"id":2644,"slice_type":259,"slice_label":40},{"text":5191},[5192,5195,5198],{"type":297,"text":2632,"spans":5193,"direction":59},[5194],{"start":56,"end":783,"type":58},{"type":66,"text":2636,"spans":5196,"direction":59},[5197],{"start":2639,"end":2571,"type":58},{"type":66,"text":2641,"spans":5199,"direction":59},[],[],{"primary":5202,"items":5207,"id":2654,"slice_type":268,"slice_label":40},{"text":5203},[5204],{"type":66,"text":2649,"spans":5205,"direction":59},[5206],{"start":56,"end":2652,"type":373},[],{"primary":5209,"items":5282,"id":2774,"slice_type":259,"slice_label":40},{"text":5210},[5211,5214,5219,5223,5225,5228,5231,5234,5236,5239,5241,5244,5246,5249,5252,5255,5257,5263,5270,5272,5274,5277,5279],{"type":297,"text":2659,"spans":5212,"direction":59},[5213],{"start":56,"end":2262,"type":58},{"type":66,"text":2663,"spans":5215,"direction":59},[5216],{"start":391,"end":2071,"type":232,"data":5217},{"id":2667,"type":112,"tags":5218,"lang":6,"slug":2669,"first_publication_date":2142,"last_publication_date":2670,"uid":2671,"link_type":120,"isBroken":122},[],{"type":66,"text":2675,"spans":5220,"direction":59},[5221,5222],{"start":241,"end":2023,"type":58},{"start":2679,"end":1420,"type":58},{"type":66,"text":701,"spans":5224,"direction":59},[],{"type":297,"text":2683,"spans":5226,"direction":59},[5227],{"start":56,"end":1941,"type":58},{"type":66,"text":2687,"spans":5229,"direction":59},[5230],{"start":2203,"end":2690,"type":58},{"type":66,"text":2692,"spans":5232,"direction":59},[5233],{"start":793,"end":292,"type":58},{"type":66,"text":2696,"spans":5235,"direction":59},[],{"type":66,"text":2699,"spans":5237,"direction":59},[5238],{"start":56,"end":2702,"type":373},{"type":66,"text":701,"spans":5240,"direction":59},[],{"type":297,"text":2706,"spans":5242,"direction":59},[5243],{"start":56,"end":981,"type":58},{"type":66,"text":2710,"spans":5245,"direction":59},[],{"type":66,"text":2713,"spans":5247,"direction":59},[5248],{"start":1438,"end":57,"type":58},{"type":66,"text":2717,"spans":5250,"direction":59},[5251],{"start":2720,"end":2125,"type":58},{"type":297,"text":2722,"spans":5253,"direction":59},[5254],{"start":56,"end":2046,"type":58},{"type":66,"text":2726,"spans":5256,"direction":59},[],{"type":66,"text":2729,"spans":5258,"direction":59},[5259,5262],{"start":1373,"end":2296,"type":232,"data":5260},{"id":2733,"type":2734,"tags":5261,"lang":6,"slug":2736,"first_publication_date":2737,"last_publication_date":2738,"uid":2739,"link_type":120,"isBroken":122},[],{"start":2072,"end":2741,"type":58},{"type":66,"text":2743,"spans":5264,"direction":59},[5265,5266,5269],{"start":564,"end":333,"type":373},{"start":334,"end":2527,"type":232,"data":5267},{"id":2748,"type":2734,"tags":5268,"lang":6,"slug":2750,"first_publication_date":2751,"last_publication_date":2752,"uid":2753,"link_type":120,"isBroken":122},[],{"start":2755,"end":2756,"type":58},{"type":66,"text":2758,"spans":5271,"direction":59},[],{"type":66,"text":701,"spans":5273,"direction":59},[],{"type":297,"text":2763,"spans":5275,"direction":59},[5276],{"start":56,"end":690,"type":58},{"type":66,"text":2767,"spans":5278,"direction":59},[],{"type":66,"text":2770,"spans":5280,"direction":59},[5281],{"start":685,"end":1415,"type":58},[],{"primary":5284,"items":5289,"id":2784,"slice_type":268,"slice_label":40},{"text":5285},[5286],{"type":66,"text":2779,"spans":5287,"direction":59},[5288],{"start":56,"end":2782,"type":373},[],{"primary":5291,"items":5297,"id":2795,"slice_type":259,"slice_label":40},{"text":5292},[5293,5295],{"type":297,"text":2789,"spans":5294,"direction":59},[],{"type":66,"text":2792,"spans":5296,"direction":59},[],[],{"primary":5299,"items":5304,"id":2804,"slice_type":268,"slice_label":40},{"text":5300},[5301],{"type":66,"text":2800,"spans":5302,"direction":59},[5303],{"start":56,"end":2514,"type":373},[],{"primary":5306,"items":5316,"id":2821,"slice_type":259,"slice_label":40},{"text":5307},[5308,5310,5313],{"type":171,"text":2809,"spans":5309,"direction":59},[],{"type":66,"text":2812,"spans":5311,"direction":59},[5312],{"start":2815,"end":2298,"type":58},{"type":66,"text":2817,"spans":5314,"direction":59},[5315],{"start":341,"end":708,"type":58},[],{"primary":5318,"items":5323,"id":2831,"slice_type":268,"slice_label":40},{"text":5319},[5320],{"type":66,"text":2826,"spans":5321,"direction":59},[5322],{"start":56,"end":2829,"type":373},[],{"primary":5325,"items":5345,"id":2860,"slice_type":259,"slice_label":40},{"text":5326},[5327,5329,5332,5335,5338,5341,5343],{"type":66,"text":2836,"spans":5328,"direction":59},[],{"type":66,"text":2839,"spans":5330,"direction":59},[5331],{"start":782,"end":690,"type":58},{"type":66,"text":2843,"spans":5333,"direction":59},[5334],{"start":782,"end":89,"type":58},{"type":66,"text":2847,"spans":5336,"direction":59},[5337],{"start":782,"end":1373,"type":58},{"type":66,"text":2851,"spans":5339,"direction":59},[5340],{"start":782,"end":415,"type":58},{"type":66,"text":701,"spans":5342,"direction":59},[],{"type":66,"text":2857,"spans":5344,"direction":59},[],[],{"primary":5347,"items":5364,"id":2909,"slice_type":259,"slice_label":40},{"text":5348},[5349,5351,5354,5356,5359],{"type":171,"text":2865,"spans":5350,"direction":59},[],{"type":66,"text":2868,"spans":5352,"direction":59},[5353],{"start":981,"end":2244,"type":58},{"type":66,"text":2872,"spans":5355,"direction":59},[],{"type":66,"text":2875,"spans":5357,"direction":59},[5358],{"start":2562,"end":2878,"type":58},{"type":66,"text":2880,"spans":5360,"direction":59},[5361],{"start":852,"end":2883,"type":232,"data":5362},{"id":455,"type":456,"tags":5363,"lang":6,"slug":458,"first_publication_date":459,"last_publication_date":460,"uid":461,"link_type":120,"isBroken":122},[],[],{"primary":5366,"items":5369,"id":2938,"slice_type":619,"slice_label":40},{"document":5367},{"id":455,"type":456,"tags":5368,"lang":6,"slug":458,"first_publication_date":459,"last_publication_date":460,"uid":461,"link_type":120,"key":2936,"isBroken":122},[],[],{"primary":5371,"items":5374,"id":4368,"slice_type":1331,"slice_label":40},{"title":5372,"cta_active":122,"cta_type":623,"cta_label":40,"cta_link":5373},[],{"link_type":625},[5375,5378,5381],{"resource":5376},{"id":2946,"type":41,"tags":5377,"lang":6,"slug":2948,"first_publication_date":2949,"last_publication_date":2950,"uid":2951,"link_type":120,"key":3526,"isBroken":122},[],{"resource":5379},{"id":3446,"type":41,"tags":5380,"lang":6,"slug":3448,"first_publication_date":1309,"last_publication_date":3449,"uid":3450,"link_type":120,"key":3966,"isBroken":122},[],{"resource":5382},{"id":3969,"type":41,"tags":5383,"lang":6,"slug":3971,"first_publication_date":3972,"last_publication_date":3973,"uid":3974,"link_type":120,"key":4367,"isBroken":122},[],[5385,5388,5391],{"tag":5386},{"id":3485,"type":138,"tags":5387,"lang":6,"slug":3487,"first_publication_date":3488,"last_publication_date":3488,"uid":3487,"link_type":120,"key":4373,"isBroken":122},[],{"tag":5389},{"id":4376,"type":138,"tags":5390,"lang":6,"slug":4378,"first_publication_date":4379,"last_publication_date":4379,"uid":4378,"link_type":120,"key":4382,"isBroken":122},[],{"tag":5392},{"id":1771,"type":138,"tags":5393,"lang":6,"slug":1773,"first_publication_date":1774,"last_publication_date":1775,"uid":1773,"link_type":120,"key":4388,"isBroken":122},[],{"dimensions":5395,"alt":4392,"copyright":40,"url":4393,"id":4394,"edit":5396},{"width":4391,"height":220},{"x":56,"y":56,"zoom":90,"background":91},{"dimensions":5398,"alt":4398,"copyright":40,"url":4399,"id":4400,"edit":5399},{"width":83,"height":84},{"x":56,"y":4402,"zoom":90,"background":91},[5401,5405,5409],{"figure":4405,"description":5402},[5403],{"type":66,"text":4408,"spans":5404,"direction":59},[],{"figure":4411,"description":5406},[5407],{"type":66,"text":4414,"spans":5408,"direction":59},[],{"figure":4417,"description":5410},[5411],{"type":66,"text":4420,"spans":5412,"direction":59},[],[5414],{"type":53,"text":4424,"spans":5415,"direction":59},[],"063fe0a1-5ee6-43ac-830e-f1c9bf99ed6b",{"resource":5418},{"id":2946,"type":41,"tags":5419,"lang":6,"slug":2948,"first_publication_date":2949,"last_publication_date":2950,"uid":2951,"data":5420,"link_type":120,"key":5821,"isBroken":122},[],{"body":5421,"tags":5789,"company_logo":5799,"illustration":5802,"key_figures":5805,"title":5818,"reading_time":60},[5422,5426,5452,5478,5485,5496,5505,5555,5562,5583,5590,5598,5605,5648,5694,5701,5739,5770,5775],{"primary":5423,"items":5425,"id":2959,"slice_type":1454,"slice_label":40},{"is_ai_theme":40,"title":5424,"wistia_id":2957},[],[],{"primary":5427,"items":5431,"id":3011,"slice_type":212,"slice_label":40},{"team_title":5428},[5429],{"type":171,"text":2459,"spans":5430,"direction":59},[],[5432,5436,5440,5444,5448],{"profile_picture":5433,"name":2973,"role":2974},{"dimensions":5434,"alt":2969,"copyright":40,"url":2970,"id":2971,"edit":5435},{"width":102,"height":102},{"x":56,"y":56,"zoom":90,"background":91},{"profile_picture":5437,"name":2982,"role":2983},{"dimensions":5438,"alt":2978,"copyright":40,"url":2979,"id":2980,"edit":5439},{"width":102,"height":102},{"x":56,"y":56,"zoom":90,"background":91},{"profile_picture":5441,"name":2991,"role":2992},{"dimensions":5442,"alt":2987,"copyright":40,"url":2988,"id":2989,"edit":5443},{"width":102,"height":102},{"x":56,"y":56,"zoom":90,"background":91},{"profile_picture":5445,"name":3000,"role":3001},{"dimensions":5446,"alt":2996,"copyright":40,"url":2997,"id":2998,"edit":5447},{"width":102,"height":102},{"x":56,"y":56,"zoom":90,"background":91},{"profile_picture":5449,"name":3009,"role":3010},{"dimensions":5450,"alt":3005,"copyright":40,"url":3006,"id":3007,"edit":5451},{"width":102,"height":102},{"x":56,"y":56,"zoom":90,"background":91},{"primary":5453,"items":5477,"id":3043,"slice_type":259,"slice_label":40},{"text":5454},[5455,5457,5459,5461,5463,5465,5467,5469,5471,5473,5475],{"type":171,"text":2496,"spans":5456,"direction":59},[],{"type":66,"text":701,"spans":5458,"direction":59},[],{"type":66,"text":3020,"spans":5460,"direction":59},[],{"type":66,"text":701,"spans":5462,"direction":59},[],{"type":66,"text":3025,"spans":5464,"direction":59},[],{"type":66,"text":701,"spans":5466,"direction":59},[],{"type":66,"text":3030,"spans":5468,"direction":59},[],{"type":66,"text":701,"spans":5470,"direction":59},[],{"type":297,"text":3035,"spans":5472,"direction":59},[],{"type":66,"text":701,"spans":5474,"direction":59},[],{"type":66,"text":3040,"spans":5476,"direction":59},[],[],{"primary":5479,"items":5484,"id":3053,"slice_type":268,"slice_label":40},{"text":5480},[5481],{"type":66,"text":3048,"spans":5482,"direction":59},[5483],{"start":90,"end":3051,"type":58},[],{"primary":5486,"items":5495,"id":3067,"slice_type":259,"slice_label":40},{"text":5487},[5488,5491,5493],{"type":66,"text":3058,"spans":5489,"direction":59},[5490],{"start":1117,"end":2702,"type":58},{"type":66,"text":701,"spans":5492,"direction":59},[],{"type":66,"text":3064,"spans":5494,"direction":59},[],[],{"primary":5497,"items":5504,"id":3080,"slice_type":268,"slice_label":40},{"text":5498},[5499],{"type":66,"text":3072,"spans":5500,"direction":59},[5501,5502,5503],{"start":433,"end":256,"type":58},{"start":371,"end":3076,"type":58},{"start":2883,"end":3078,"type":58},[],{"primary":5506,"items":5554,"id":3145,"slice_type":259,"slice_label":40},{"text":5507},[5508,5510,5512,5514,5516,5518,5520,5522,5524,5526,5528,5530,5533,5535,5537,5539,5541,5543,5546,5548,5550,5552],{"type":66,"text":3085,"spans":5509,"direction":59},[],{"type":66,"text":701,"spans":5511,"direction":59},[],{"type":297,"text":3090,"spans":5513,"direction":59},[],{"type":66,"text":701,"spans":5515,"direction":59},[],{"type":66,"text":3095,"spans":5517,"direction":59},[],{"type":66,"text":3098,"spans":5519,"direction":59},[],{"type":66,"text":3101,"spans":5521,"direction":59},[],{"type":66,"text":3104,"spans":5523,"direction":59},[],{"type":66,"text":701,"spans":5525,"direction":59},[],{"type":297,"text":3109,"spans":5527,"direction":59},[],{"type":66,"text":701,"spans":5529,"direction":59},[],{"type":66,"text":3114,"spans":5531,"direction":59},[5532],{"start":3076,"end":3117,"type":58},{"type":66,"text":701,"spans":5534,"direction":59},[],{"type":66,"text":3121,"spans":5536,"direction":59},[],{"type":66,"text":701,"spans":5538,"direction":59},[],{"type":66,"text":3126,"spans":5540,"direction":59},[],{"type":66,"text":701,"spans":5542,"direction":59},[],{"type":66,"text":3131,"spans":5544,"direction":59},[5545],{"start":391,"end":587,"type":58},{"type":66,"text":701,"spans":5547,"direction":59},[],{"type":66,"text":3137,"spans":5549,"direction":59},[],{"type":66,"text":701,"spans":5551,"direction":59},[],{"type":66,"text":3142,"spans":5553,"direction":59},[],[],{"primary":5556,"items":5561,"id":3153,"slice_type":268,"slice_label":40},{"text":5557},[5558],{"type":66,"text":3131,"spans":5559,"direction":59},[5560],{"start":391,"end":587,"type":58},[],{"primary":5563,"items":5582,"id":3181,"slice_type":259,"slice_label":40},{"text":5564},[5565,5567,5569,5571,5573,5578,5580],{"type":171,"text":2599,"spans":5566,"direction":59},[],{"type":66,"text":701,"spans":5568,"direction":59},[],{"type":66,"text":3162,"spans":5570,"direction":59},[],{"type":66,"text":701,"spans":5572,"direction":59},[],{"type":66,"text":3167,"spans":5574,"direction":59},[5575,5576],{"start":3170,"end":1044,"type":58},{"start":3172,"end":1044,"type":232,"data":5577},{"link_type":234,"url":3174,"target":2129},{"type":66,"text":701,"spans":5579,"direction":59},[],{"type":66,"text":3178,"spans":5581,"direction":59},[],[],{"primary":5584,"items":5589,"id":3191,"slice_type":268,"slice_label":40},{"text":5585},[5586],{"type":66,"text":3186,"spans":5587,"direction":59},[5588],{"start":56,"end":3189,"type":58},[],{"primary":5591,"items":5597,"id":3202,"slice_type":259,"slice_label":40},{"text":5592},[5593,5595],{"type":66,"text":3196,"spans":5594,"direction":59},[],{"type":297,"text":3199,"spans":5596,"direction":59},[],[],{"primary":5599,"items":5604,"id":3211,"slice_type":268,"slice_label":40},{"text":5600},[5601],{"type":66,"text":3207,"spans":5602,"direction":59},[5603],{"start":56,"end":1498,"type":58},[],{"primary":5606,"items":5647,"id":3269,"slice_type":259,"slice_label":40},{"text":5607},[5608,5610,5612,5615,5617,5620,5622,5625,5627,5629,5631,5633,5636,5638,5643,5645],{"type":66,"text":3216,"spans":5609,"direction":59},[],{"type":66,"text":701,"spans":5611,"direction":59},[],{"type":66,"text":3221,"spans":5613,"direction":59},[5614],{"start":56,"end":1583,"type":58},{"type":66,"text":701,"spans":5616,"direction":59},[],{"type":66,"text":3227,"spans":5618,"direction":59},[5619],{"start":3230,"end":2533,"type":58},{"type":66,"text":701,"spans":5621,"direction":59},[],{"type":66,"text":3234,"spans":5623,"direction":59},[5624],{"start":852,"end":3237,"type":58},{"type":66,"text":3239,"spans":5626,"direction":59},[],{"type":66,"text":701,"spans":5628,"direction":59},[],{"type":66,"text":3244,"spans":5630,"direction":59},[],{"type":66,"text":701,"spans":5632,"direction":59},[],{"type":66,"text":3249,"spans":5634,"direction":59},[5635],{"start":56,"end":3252,"type":58},{"type":66,"text":701,"spans":5637,"direction":59},[],{"type":66,"text":3256,"spans":5639,"direction":59},[5640],{"start":3259,"end":3260,"type":232,"data":5641},{"id":111,"type":112,"tags":5642,"lang":6,"slug":114,"first_publication_date":115,"last_publication_date":116,"uid":117,"link_type":120,"isBroken":122},[],{"type":66,"text":701,"spans":5644,"direction":59},[],{"type":66,"text":3266,"spans":5646,"direction":59},[],[],{"primary":5649,"items":5693,"id":3331,"slice_type":259,"slice_label":40},{"text":5650},[5651,5653,5655,5657,5659,5661,5664,5666,5671,5673,5675,5677,5680,5682,5685,5687,5689,5691],{"type":297,"text":3274,"spans":5652,"direction":59},[],{"type":66,"text":3277,"spans":5654,"direction":59},[],{"type":66,"text":701,"spans":5656,"direction":59},[],{"type":66,"text":3282,"spans":5658,"direction":59},[],{"type":66,"text":701,"spans":5660,"direction":59},[],{"type":66,"text":3287,"spans":5662,"direction":59},[5663],{"start":3290,"end":3291,"type":373},{"type":66,"text":701,"spans":5665,"direction":59},[],{"type":66,"text":3295,"spans":5667,"direction":59},[5668],{"start":1941,"end":2296,"type":232,"data":5669},{"id":111,"type":112,"tags":5670,"lang":6,"slug":114,"first_publication_date":115,"last_publication_date":116,"uid":117,"link_type":120,"isBroken":122},[],{"type":66,"text":701,"spans":5672,"direction":59},[],{"type":297,"text":3303,"spans":5674,"direction":59},[],{"type":66,"text":701,"spans":5676,"direction":59},[],{"type":66,"text":3308,"spans":5678,"direction":59},[5679],{"start":56,"end":3311,"type":58},{"type":66,"text":701,"spans":5681,"direction":59},[],{"type":66,"text":3315,"spans":5683,"direction":59},[5684],{"start":3318,"end":3319,"type":58},{"type":66,"text":701,"spans":5686,"direction":59},[],{"type":66,"text":3323,"spans":5688,"direction":59},[],{"type":66,"text":701,"spans":5690,"direction":59},[],{"type":171,"text":3328,"spans":5692,"direction":59},[],[],{"primary":5695,"items":5700,"id":3341,"slice_type":268,"slice_label":40},{"text":5696},[5697],{"type":66,"text":3336,"spans":5698,"direction":59},[5699],{"start":56,"end":3339,"type":58},[],{"primary":5702,"items":5738,"id":3392,"slice_type":259,"slice_label":40},{"text":5703},[5704,5706,5708,5710,5713,5717,5720,5723,5726,5729,5731,5733,5735],{"type":66,"text":3346,"spans":5705,"direction":59},[],{"type":66,"text":701,"spans":5707,"direction":59},[],{"type":66,"text":3351,"spans":5709,"direction":59},[],{"type":66,"text":3354,"spans":5711,"direction":59},[5712],{"start":782,"end":788,"type":58},{"type":66,"text":3358,"spans":5714,"direction":59},[5715,5716],{"start":782,"end":3361,"type":58},{"start":246,"end":2815,"type":58},{"type":66,"text":3364,"spans":5718,"direction":59},[5719],{"start":782,"end":1088,"type":58},{"type":66,"text":3368,"spans":5721,"direction":59},[5722],{"start":782,"end":246,"type":58},{"type":66,"text":3372,"spans":5724,"direction":59},[5725],{"start":782,"end":788,"type":58},{"type":66,"text":3376,"spans":5727,"direction":59},[5728],{"start":1088,"end":3189,"type":58},{"type":66,"text":701,"spans":5730,"direction":59},[],{"type":66,"text":3382,"spans":5732,"direction":59},[],{"type":66,"text":701,"spans":5734,"direction":59},[],{"type":66,"text":3387,"spans":5736,"direction":59},[5737],{"start":2298,"end":3390,"type":58},[],{"primary":5740,"items":5769,"id":3431,"slice_type":259,"slice_label":40},{"text":5741},[5742,5744,5746,5749,5751,5753,5755,5757,5759,5764,5766],{"type":171,"text":3397,"spans":5743,"direction":59},[],{"type":66,"text":701,"spans":5745,"direction":59},[],{"type":66,"text":3402,"spans":5747,"direction":59},[5748],{"start":56,"end":391,"type":58},{"type":66,"text":701,"spans":5750,"direction":59},[],{"type":66,"text":3408,"spans":5752,"direction":59},[],{"type":66,"text":701,"spans":5754,"direction":59},[],{"type":66,"text":3413,"spans":5756,"direction":59},[],{"type":66,"text":701,"spans":5758,"direction":59},[],{"type":66,"text":3418,"spans":5760,"direction":59},[5761],{"start":399,"end":292,"type":232,"data":5762},{"id":1649,"type":112,"tags":5763,"lang":6,"slug":1651,"first_publication_date":1652,"last_publication_date":1653,"uid":140,"link_type":120,"isBroken":122},[],{"type":66,"text":701,"spans":5765,"direction":59},[],{"type":66,"text":3426,"spans":5767,"direction":59},[5768],{"start":56,"end":3429,"type":58},[],{"primary":5771,"items":5774,"id":3438,"slice_type":619,"slice_label":40},{"document":5772},{"id":455,"type":456,"tags":5773,"lang":6,"slug":458,"first_publication_date":459,"last_publication_date":460,"uid":461,"link_type":120,"key":3436,"isBroken":122},[],[],{"primary":5776,"items":5779,"id":3470,"slice_type":1331,"slice_label":40},{"title":5777,"cta_active":122,"cta_type":623,"cta_label":40,"cta_link":5778},[],{"link_type":625},[5780,5783,5786],{"resource":5781},{"id":3446,"type":41,"tags":5782,"lang":6,"slug":3448,"first_publication_date":1309,"last_publication_date":3449,"uid":3450,"link_type":120,"key":3451,"isBroken":122},[],{"resource":5784},{"id":3454,"type":41,"tags":5785,"lang":6,"slug":3456,"first_publication_date":3457,"last_publication_date":3458,"uid":3459,"link_type":120,"key":3460,"isBroken":122},[],{"resource":5787},{"id":3463,"type":41,"tags":5788,"lang":6,"slug":3465,"first_publication_date":3466,"last_publication_date":3467,"uid":3468,"link_type":120,"key":3469,"isBroken":122},[],[5790,5793,5796],{"tag":5791},{"id":3474,"type":138,"tags":5792,"lang":6,"slug":3476,"first_publication_date":150,"last_publication_date":3477,"uid":3476,"link_type":120,"key":3478,"isBroken":122},[],{"tag":5794},{"id":1335,"type":138,"tags":5795,"lang":6,"slug":1337,"first_publication_date":1338,"last_publication_date":1338,"uid":1337,"link_type":120,"key":3482,"isBroken":122},[],{"tag":5797},{"id":3485,"type":138,"tags":5798,"lang":6,"slug":3487,"first_publication_date":3488,"last_publication_date":3488,"uid":3487,"link_type":120,"key":3489,"isBroken":122},[],{"dimensions":5800,"alt":40,"copyright":40,"url":3494,"id":3495,"edit":5801},{"width":3492,"height":3493},{"x":56,"y":56,"zoom":90,"background":91},{"dimensions":5803,"alt":3499,"copyright":40,"url":3500,"id":3501,"edit":5804},{"width":83,"height":84},{"x":730,"y":56,"zoom":90,"background":91},[5806,5810,5814],{"figure":3505,"description":5807},[5808],{"type":66,"text":3508,"spans":5809,"direction":59},[],{"figure":3511,"description":5811},[5812],{"type":66,"text":3514,"spans":5813,"direction":59},[],{"figure":3517,"description":5815},[5816],{"type":66,"text":3520,"spans":5817,"direction":59},[],[5819],{"type":53,"text":3524,"spans":5820,"direction":59},[],"9e2e02bd-6520-4bbe-b53c-8a236c81727a",[5823,5830],{"tag":5824},{"id":5825,"type":138,"tags":5826,"lang":6,"slug":5827,"first_publication_date":150,"last_publication_date":150,"uid":5827,"data":5828,"link_type":120,"key":5829,"isBroken":122},"XtdctBAAAF1ySFIR",[],"sales-training",{"label":4431},"5eb4cb4e-c9ba-4086-ac55-45663bb772de",{"tag":5831},{"id":5832,"type":138,"tags":5833,"lang":6,"slug":5834,"first_publication_date":5835,"last_publication_date":5836,"uid":5834,"data":5837,"link_type":120,"key":5839,"isBroken":122},"Ymq4ABEAAGycqe_H",[],"customer-training","2022-04-28T15:51:32+0000","2022-04-28T15:55:13+0000",{"label":5838},"Customer training","8c02acb2-7613-4917-aac7-3334740dc34c",{"dimensions":5841,"alt":4436,"copyright":40,"url":5844,"id":5845,"edit":5846},{"width":5842,"height":5843},640,285,"https://images.prismic.io/360learning/aN6u1Z5xUNkB1bCq_Babor-Logo-640px.png?auto=format,compress","aN6u1Z5xUNkB1bCq",{"x":56,"y":56,"zoom":90,"background":91},{"dimensions":5848,"alt":5849,"copyright":40,"url":5850,"id":5851,"edit":5852},{"width":83,"height":84},"BABOR offices","https://images.prismic.io/360learning/Z0BVZq8jQArT1K80_BABOR-headquarters_DE.jpeg?auto=format,compress&rect=0,19,1000,563&w=1200&h=675","Z0BVZq8jQArT1K80",{"x":56,"y":3361,"zoom":90,"background":91},[5854,5861],{"figure":5855,"description":5856},"89%",[5857],{"type":66,"text":5858,"spans":5859,"direction":59},"Completion rate",[5860],{"start":56,"end":3947,"type":58},{"figure":5862,"description":5863},"300+",[5864],{"type":66,"text":5865,"spans":5866,"direction":59},"Courses / 100 paths in 6 months",[5867],{"start":56,"end":690,"type":58},[5869],{"type":53,"text":5870,"spans":5871,"direction":59},"From Face-to-Face to Mobile Learning: BABOR Revolutionizes Product and Treatment Training with Digital Learning",[],"11f12ec1-45b1-40fe-911e-1395eb11dff8","similar_case_studies$6c7fcb0a-5919-4e64-9890-8c1e71f3073c",{"dimensions":5875,"alt":5877,"copyright":40,"url":36,"id":5878,"edit":5879},{"width":83,"height":5876},627,"Equinox x 360Learning social share image","acVV5JGXnQHGZAeC",{"x":56,"y":56,"zoom":90,"background":91},1776341326591]